-
July 2024 by Kimberly Maglio
Brandon was very professional & knowledgeable about the current promotions. He was able to understand exactly what we wanted, and Brandon ended up making my daughter very happy with a new iPhone!
-
April 2023 by Gabe Kempf
Poor communication between associates, and they are filled with empty promises. Go to the branch on high way 33...... They are great over there!
-
October 2022 by Richard Bechler
Was waited on quickly and my issue handled satisfactory
-
July 2022 by Lee Lamon
I went in to the store to upgrade my service, and Carol helped me find the best device and plan. She was very knowledgeable and friendly. Carol explained the differences in the various Samsung choices. Transferring data and setting up the new Android system was simple. Keep up the great work Carol, and thanks again!
-
May 2022 by Alyssa Stachowiak
My boyfriend and I came to this location a couple of weeks ago needing help with his voicemail set up and the lovely gentleman who was working that day, fixed his voicemail within 5 minutes and he was awesome. I didn’t catch his name but we would totally recommend him!
-
March 2022 by Brian Schultz
Looking to upgrade my phone and they were very helpful with getting me any and all discounts available to me. Good experience today
-
January 2022 by Livingyo
I'm trying to reach the Washington location... Google please delete this one here, keep the one for Washington Street, The one by Hankersons...
-
November 2021 by Cindy W
West Bend Paradise location receives zero stars.
I specifically asked will my plan change if I buy a new phone and was assured it would not. I asked about phone reception and was told the new phone was superior to my current phone. Not only did I spend $168 on the new setup up but, I had none of my contacts, no hotspot, lost reception 7 times in 1 day with a tower not even a mile from my location and the phone is so big I can't even get it in my pocket which I told the guy was a downfall to the purchase.
When I tried to get assistance I was today by customer service I didn't know what I was talking about and I never had a hotspot despite using it for over a year. Then I called West Bend - Paradise location to see if they could fix the mistake and again the staff tried to convince me I never had a hotshot.
It took over 8 hrs to resolve the issue but I never got my Hotspot back and will be leaving US Cellular due to dishonesty, lack of informed staff and inconvenience.
Today, I've been waiting outside to have my service switched back to my original phone for 3 hours. This is truly a mismanagement of time. I've watched 5 people leave. Is that 5 sales?
-
November 2021 by Christine Cook
Excellent help...answered all my questions...very nice to work. I would recommend this location.
-
August 2021 by Glen Helmbrecht
Carol was very friendly and helpful.
-
May 2021 by Robert Miller
Very good, they solved my problem
-
April 2021 by Lisa Ebert
Went in today as me and my husband both got new phones on 4/2 and could not make calls or receive calls in our house. Amanda was wonderful and suggested something I could do and it fixed the problem immediately the tech support guy at 611 could not figure it out over the weekend. Thank you Amanda you know your stuff.
-
April 2021 by Scott Nauman
Was helped today by Robert. Very helpful, and a great personality, too. I wish more customer service people were like him!!!
-
April 2021 by William Williams
Ok friendly staff
-
January 2021 by Elijah Mentch
Colton was our representative when we went to upgrade phones. Great service and was an easy experience. Called a few days later about weird issues with my new iPhone and the issues were resolved right away!
