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July 2024 by Melissa Meister
If I could give zero I would.
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July 2024 by Darren Kirby
It's a challenge to review Spectrum. Folks in the store seem to do what they can to help, but Spectrum's approaches, policies, and "solutions" are often poorly planned and executed. Recently had one of their Wi-Fi 6 routers that was covering my entire house extremely well. But when the router lost its 5GHz radio, Spectrum wouldn't/couldn't replace it with another Wi-Fi 6 router. After two tries with their 6e router as their only available replacement, I then chatted with online support and received assurance they could send a Wi-Fi 6 router to me. Then received my third 6e router instead. In the end, my only path forward with signal coverage for my whole house was to buy my own router this time and return theirs. Disappointing result with the equipment and their understanding/approach to my problem with the dramatic reduction in range for the 6e versus the 6. If you change, be forewarned. 6e routers have shorter range and minimal backward compatibility.
And now with my own router to solve that problem, I'm probably better off moving to AT&T Fiber for a faster Internet connection, including mirrored fast upload speeds as well.
Spectrum is just no longer the best at anything they do. Times are changing.
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July 2024 by James Doane
Just came in to pay my bill. Kiosk was down. Store employees tried for 20 minutes to sell me stuff I did not want. Never coming in this store again unless the kiosk is working
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July 2024 by Sharon Olson
Went to check to see if my phone could be switched over to spectrum. It couldn't. The employee was not knowledgeable and had to keep asking other employee for help. I didn't switch my service.
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July 2024 by Jackie Weisinger
Bought few things and clean neat but in bathroom.need to clean good in bathroom...
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July 2024 by Zihui Lou
Customer support agent Dameon was amazing. Thank you!
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June 2024 by Kathi Kreger
Very efficient. Log in at arrival. Customer service was prompt and pleasant.
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June 2024 by Vivian Lee
Friendly customer service guy
Returned product with ease.
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May 2024 by Andrew Martin
6:50 p.m. on a Tuesday and they're already closed even though their hours are 8:00 p.m.
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April 2024 by Dee Dee
These workers here always have a major attitude and never want to do their job always find an excuse to get you out of the store and on the phone with spectrum agents
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April 2024 by Angie B
I was extremely disappointed with my services. Nothing has been easy or explained well. Now I'm the one having to suffer from technicians idiocracies. Will probably leave.
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April 2024 by Tracy Craw
Long line in there. People were nice and fast.
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February 2024 by Tom Haase
Don't have enough help
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February 2024 by Doug Radke
Exchanged old phone and bought new phone. They transferred everything to my new phone and said it was all setup. After driving 25 minutes home I tried to make a call and found they never activated it.
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February 2024 by Barbara Milone
The agent was so helpful.
