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February 2024 by Mitch M.
I walked in this afternoon to the Napa Auto Parts store in West Bend Wisconsin. There was a woman behind the counter sitting down with her face resting on her hand. She looked like she literally was going to fall asleep. As I approached the counter, she mumbled something. Yes, her face was still in her hand. I told her the year, make and model of my vehicle and I needed a serpentine belt and I was pleasant as always. She then asked me what year was the vehicle with as much enthusiasm as a carrot. I repeated myself. I need to say I am over half deaf and I speak loud and clearly. She then asked me what model it was. I told her "nevermind" and walked out since she was doing me a massive favor by waiting on me and I didn't want to tire her out more. I went down the street to Advance Auto Parts and bought my belt without a single issue.
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October 2023 by jrspike23
Best Auto parts store in West bend.
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October 2023 by Dennis Meyer
Only place that had what I needed
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August 2023 by Efrain Ortega M.
Great parts
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November 2022 by Master of None
Very Very poor customer service, got part as I needed but had very bad attitude helping.
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August 2022 by Randy U
Quality auto parts
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July 2022 by Ronald G.
The ONLY store that had what I needed. Everyone else wanted $54 for just the front plate of my water pump. Old 2000 mazda. Napa had the whole kit-n-kabbodle, (front plate and back housing) for $52. ??? can't beat it!!
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December 2021 by Rachel Georgandas
Very friendly knowledgeable staff , the assistant manager don is very friendly and helped me order the right parts after I goofed up and ordered the wrong stuff
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September 2021 by Travis Howell
Had a terrible experience with a driver on the road cutting me off and almost causing an accident. After I went around the driver they decided to start tailgating me and almost rear ended me. If these are the people who you want representing your brand then I will take my business elsewhere and will be telling others to do the same.
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August 2021 by Eileen Steele
The gentleman that helped me was very helpful. Thank you I appreciated that.
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April 2021 by Rachel Mabry
Very friendly knowledgeable staff , the assistant manager don is very friendly and helped me order the right parts after I goofed up and ordered the wrong stuff
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January 2021 by Chris Lang
If you’re going to have a mask policy sign at the entrance of your store, why is it that the employee inside is not wearing a mask? I really don’t care if he wears a mask, but don’t make people entering the store go out of their way to mask up, if the policy isn’t even followed by the employee behind the counter. The store has never really impressed me,.
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August 2020 by boy blue
Good prices
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July 2020 by Allen Ammon
Very rude over the phone made me feel like I didn't know what I was talking about and I come from a long line of mechanics. Unreasonable and disrespectful!
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March 2020 by Jonathan warczak
I love the WB Napa... Most of the salespeople are knowledgeable and will try to help, and try to save you a few bucks...
