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November 2023 by Shripad Kulkarni
Rented a uhaul for the first time. Fast check out and easy return. Vehicle was good ..some smell inside but did not bother us for the trip.Overall good experience.
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November 2023 by Steven Smith
Great place to rent a trailer from .
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May 2023 by Jamie Armstrong
One of the all-time worst customer experiences ever at the West Allis U-Haul center. We rented a 26ft truck to move furniture, truck broke down with a full load (power steering hose blew) - we had to purchase power steering fluid to help fix truck, ended up on side of road for 3 hours waiting for U-Haul to help. Next day upon return, we waited for 45 minutes while the U-Haul employee behind the counter tried to figure out how to reimburse us the $12 for the fluid. She complained non-stop about how bad her job was and how, basically, we were inconveniencing her - I repeatedly told her how much of a nightmare this whole experience was, she never looked up from whatever she was looking at on her screen. the other employees were complaining the whole time as well...she never could figure out how to reimburse us - so we not only paid $120 to rent a broken down truck, but then could not get reimbursed for our out-of-pocket expenses...Worst experience ever! NEVER use this U-Haul dealer!
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August 2022 by Peter M.
No one answers the phone and if they do they leave you on hold for 30 mins. I would go to another U-haul in order to get anything done.
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July 2022 by dino schmid
Was told they would do my trailer hitchWent later that day and was told I would have to have it done at a different location
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April 2022 by Amy Huber
Always friendly and willing to help!!
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September 2021 by Yehuda “Richard” Goldberg
Really helpful staff.
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August 2021 by Donald Pederson
I went to U-Haul in West Allis to get a hitch on my Jeep and the 1st time I took my car in for the appointment to put it on, I was called, shortly after I got home from dropping it off, telling me that he warehouse sent the wrong hitch. ThenI rescheduled and the 2nd time I dropped off the Jeep, again after I got home from dropped off my Jeep, I got a call saying they lost the hitch so they couldn't put it on. After talking to the manager, Jose, he placed the blame on me as the one who picked the hitch, when I have no idea anything about hitches so I took the recommendation of their hitch guy Adam. Needless to say, I went elsewhere to get the job done. U-Haul has very bad customer service and would not recommend this place. They should rename the company U-Hell.
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August 2021 by S. Shammi
Long line to pick up but the staff was friendly and apologized for the waiting time
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August 2021 by Eddie C.
It's what you expect. Slow going so make sure you get there early if a Saturday or Sunday. But that should be obvious those are move days.
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July 2021 by Richard G
Really helpful staff.
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April 2021 by CheechMeBunghole 69
When they tell you, you have a appointment at 7:30 am 2 weeks prior to your appointment and show up and telling me the parts are not here yet? Like why didn’t y’all call and waste my time taking off and driving here?