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November 2023 by Linda B.
Love this store for appliances, home repairs, improvements and more. Staff is knowledgeable and helpful and they have nice finance deals too!
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October 2023 by Nancy M.
Purchase 3 appliance. The dryer had no feet. Had to reschedule. No show on delivery date. Called store. They said I will get replacement in a month. Tried to talk to the store manager but he was gone by.4:30pm. Assistant manager too busy.
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October 2023 by Renee H.
I'm very disappointed in your delivery service people that u guys use. My cousin owns a bunch of properties with his dad. One of my cousins workers came to do a project on my porches and replaced a screen door on my house. Keith the worker ordered a new heavier screen door from on line.........U didn't have the screen door in the store. He ordered the heavier screen door on line. Waited till it was made. He put my cousins address in so it could be delivered to his house. And pick it up there. So when it was ready to be delivered to my cousin's address, the drivers that work for home depot had my cousins address, NEVER DELIVERED IT TO MY COUSIN'S ADDRESS. THE delivery driver took it to a totally different address, no where close to my cousin's address. Keith the worker found out where the door was delivered to. He found out those people never wanted to give the door back. They sold the door to someone. Easy cash for them. Pretty much the door was stolen. So now he is trying to order another same door. Trying to get money back. He is pretty much getting the run around. Home depot won't help him get the door back or his money back. Want something done.
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April 2023 by Patrick D.
I purchased a New Whirlpool dishwasher installed in February. Last week, It started leaking all over my kitchen. Home Depot and Whirlpool did absolutely NOTHING to help me. I had to hire my own repair man and pay $430 out of pocket. I will never purchase appliances from Home Depot or Whirlpool again!
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October 2022 by Rick S
Reserved a hammer drill online which shows times available. I chose the available time, booked it, they charge a $50 deposit on my card, they will keep it if I don't show up. Late the night before the reservation, they email me that it's not available. Could not finish the job and did not have another lined up. Cost me half a day of work. Why take a deposit if you can't even guarantee it's available? Really bogus
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July 2022 by Claudio C.
I will never recommend this place I've rather live under a rock than me going to this garbage of a place they should really close down and just give up very unprofessional and it's never nobody's fault I am done with Home Depot I will never go there worst place on earth
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October 2021 by Randy L.
Absolutely the worst customer service imaginable....I am now a NEVER AGAIN customer...I believe people should stand together against this type of extremely poor customer non service....I can't imagine a company that treats paying customers this poorly....No more HOME DEPOT for this family
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October 2021 by Rosemarie M.
Very unorganized. I had an online order that arrived in a damaged condition. They re-order it for me and I was told that shipping was expedited and I will get it on October 18th. They send me tracking information that shows totally different information from what they are seeing on their end. It was very confusing how mine says it was already delivered in the store on October 20th but their computer is showing that estimated arrival time is October 27th. When I called customer service, no one is able to explain and they were equally confused. One of the customer representative didn't sound nice and even made it sound like my concern is too petty compared to the problem of the world. Ok, so I shouldn't be questioning the disorganized system because there is world problem going on?
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September 2021 by Patrick A.
I ordered 3 things for online pick up from this store. I got a very confusing email that this was ready. The lady that helped me was super helpful and advise that only 1 part of this order was ready I asked for it all to be canceled because unfortunately he part that was ready was irrelevant without the other pieces. She contact Home Depot online and the gentleman advised that all but 1 piece was canceled. I asked for a receipt of the last piece that was canceled. She asked someone for help. Turns out this lady was a manager. A very rude manager she insisted that the guy was wrong and none of the order can be canceled u til it arrives at the store in over a week. She continuously rolled her eyes and had the I'm a manager I am right and you are dummy look. I went to Ace Hardware got what I needed and was on my way in 5min. I called the home depot online myself and in minutes has my whole order canceled. What a waste of time this store and talking to that manager was
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September 2021 by Rico Watson
Great staff helped me find the carpet cleaner I needed to get my home done and pretty cheap
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September 2021 by Peter S.
the delivery was terrible. They didn't call 30 min.ahead as I was promised.Because of no call it took two seperate attempts.The delivery people had "attitude'' when questioned about the lack of proper notice. This is the last time I will get an appliance from home depot.
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August 2021 by Arkell R.
Service was horrible went into store to order carpet for my living room and two stair cases. Waited 2 months for the install. The day of the install workers showed up with carpet for living room that was to small because it was not measured right and one step of the carpet for one staircase. Called into the store to speak with a manager and was told I did not order both sets of staircase (even though I was showed two staircases in the layout for areas I needed carpet at) the store manager in so many words said I was lying because they did not have any measurements for two staircase mind you the people from Home Depot came out weeks prior to measure all areas in my home. Called today and someone else tells me they seen the order and it did include two staircases. Please stay clear of this store ! Management is no help and can't own up to the blame that this was there screw up. I will never shop at Home Depot ever again and would encourage anyone else I know to either. Menards or Lowe's will now get all of my money when it comes shopping for home repairs and tools.
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June 2021 by PRINCE RICO Black
Great staff helped me find the carpet cleaner I needed to get my home done and pretty cheap
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May 2021 by B&J P
Curbside pick-up worked great
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March 2021 by Matt Berg
This Home Depot is more like a pet store than home improvement store. I have gone multiple times and every time I go there is a different dog in the store. Not sure what the policy is there but the dogs are getting out of hand. Went today and a lady had a dog that pissed inside by the return counter. Is the new West Allis dog park?