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November 2023 by Miranda Garcia
Specifically told the older woman at the front desk that our 2012 Nissan Murano has a front passenger side tire rub and we don’t know what’s going on. She proceeded to tell me we for sure need an alignment and that she would let the individual who’s working on our vehicle know that we’re having issues. After about 40 mins our car was done and she said he said everything was fine. Later on that day our car started doing the same exact thing it was doing before. I called the place and spoke to the gentleman and he told me the woman at the front never told him anything about us having issues. Took it to another mechanic for him to tell me they shouldn’t have did the alignment with my whole front axle being messed up. Basically charged me $80 for nothing. Now I’m stuck buying another tire because the issue was not resolved! Very unsatisfying customer service. I’m sure I wouldn’t be in this boat had the woman in front said something to the gentleman.
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November 2023 by Marco
Actually will fix your car great work reasonable prices good customer service and honest.
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October 2023 by John Klose
I've been taking my cars to Richlen for as long as I've driven, I trust them explicitly, fast and efficient, reasonable prices, and while they don't need my review for continued success, they deserve 5 stars all day everyday. From my family to yours, thank you Richlens!
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October 2023 by Sam S
My husband and I love coming over to Richlen! They are great for small easy repairs but they love to fix anything. I normally do the small diy repairs myself (windshield wipers, battery's, oil change etc) but when you have something tricky Brian and his team of mechanics are always hard working and intelligent. (West Allis's Finest!!!)I brought my shuttle bus here to get a new motor and transmission and they were able to take an older motor from an old Chevy suburban in the parking lot and install it overnight on a weekend!Great Place.
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October 2023 by Chris Sarenac
Excellent. Very professional, very helpful and willing to take the time to listen and talk about what, and how they can help you
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September 2023 by Tin Truong
Got both of my cars alignment done, I was in and out in less than an hour of my appointment time. The price was extremely fair. Would come back here for future service needs.
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July 2023 by Mason Lavey
I do not usually like leaving reviews but after cooling off for a few months it still gets me going.Went in for two front wheel hubs and while I was there I had a strut that was making a little bit of a clunking noise so I had both front struts replaced.Long story short I spent about $1900 and the car started pulling to the left and the clunking noise turned into a constant chatter / louder clunking. They said I needed tires and that stated that they would replace the strut. So I purchased a nice set for $1200 and they replaced the strut.After work was complete the car still pulled to the left and the clunking never stopped.Asked for a little bit of a refund and was met with silence.Needless to say I lost money and sold the car. Also this entire process took about 3 weeks and another $100 on Uber costs.Service: Wheel alignment
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June 2023 by Amy Pavlopoulos
I stopped in to drop something off, and the guy grabbed it from me, I asked his name as he's walking away, and literally points at his shirt and says "nick, it's right here" as he's walking away. If they are this rude dropping something off, I don't think I want to deal with them actually fixing my car. I get if yoyrebusy, but you don't have to be rude.
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June 2023 by Sunny Days
Honest & reliable! Would highly recommend them. It's the 64th and Lincoln location.
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May 2023 by S Jane Anderson (Sparrow)
I recommend taking your vehicle here for any type of service. The workers are wonderful things they keep you informed at all times of your vehicles shoes were not issues and it's very affordable.
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May 2023 by Dominic Condecon
I recently replaced inner & out tierods, lower control arms & Went to get an alignment done on my step-dad suv. He knows nothing about cars, took car on freeway after alignment. Steering wheel turns left & car goes right pushing the gas pedal. Called back to get it relooked at for the alignment issue... took em over 2 weeks to even look at it again just to tell him it was a loose bolt on control arm.. tightens it up, what you know same issue still even after that.. Then tells him Needs a new bolt & might still do the same thing??? They Didn't ask to fix the issue or a quote, just sent him on his way with a bad alignment, expecting someone else to fix it. Horrible Experience for my step-dad, someone that knows nothing about cars.Service: Wheel alignment
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April 2023 by Heidi Frey
I've been going to them for 7yrs, they do excellent work and Reasonable Prices. They will explain to U want is wrong and if U don't understand they will show you...I would Highly Recommend This Place!!
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April 2023 by Ted & Ellie Allen
Great place super nice employees and very knowledgable! We'll be back!
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March 2023 by Adam S.
I Recommend this shop anyone looking for trustworthy mechanics that know what they're doing.
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January 2023 by Kia Russ
I love the service they provide.. and pretty fast too.Service: Wheel alignment