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February 2024 by Kevin Bautsch
Well, I took a leap of faith and took my 150yr old coo-coo clock in there for repair. They did just that. Was very happy with the results. I would trust them with my next clock repair for sure.
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December 2023 by Chuck Vaught
Hi!! I Stopped In With A Pepper Clock Today With A Bad Second Arm On The Clock. I Was Met By A Warm Older Woman At The Door, She Took The Clock & Fixed It. She Didn't Charge Me A DIME!!Merry Christmas!! Thanks For The Great Service!!!
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November 2023 by Bridget H
They have an amazing selection of vintage and surprisingly modern clocks that are pieces of art. They offer layaway if you fall in love with something that surpasses your budget.
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November 2023 by Andrea Vannatta
Got a watch battery changed and then it died 3 months later. The original manufacturer opened it up to diagnose it and found the inner workings damaged and a piece of paper holding down the battery. There's no guarantee I can even get it fixed. I am disappointed. Not coming back
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May 2023 by Ann Vollmer-Goralski
Wonderful place to visit. Get watch batteries and get clocks repaired and they have awesome unbelievable selection of clocks and watches. They also will take care of shipping your purchases out of state for you. Sent 2 clocks to our daughter in laws and they received them each in excellent condition and very timely. They called immediately and they absolutely loved them. Will continue to used them for all of my watch and clock needs. The owner and her family are very friendly and extremely helpful and go the extra mile for you. Thank you again
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May 2023 by Cm Wenz
I was in the neighborhood and had some time to kill, so I stopped into Hawkins to browse around. I remember visiting this magical store numerous times when I was a child. Well, “time” has not been kind to this place. I felt like an uninvited guest in a hoarder house. Unfriendly gal upon entering and piles of broken clock parts, paper and dusty junk laying around everywhere. Really weird musty smell too. However,the coo-coo clocks hanging on the wall were amazing to look at and a few other unique style clocks and interesting decorative items were mixed in amongst the crowded aisles. Enter at your own risk, lol.
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December 2022 by E. Luke
Went multiple times to get a clock fixed and they could not do it.
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September 2022 by Tod Stansfield
One good clock expert. Sullen indifferent staff.
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September 2022 by Diane E.
I needed to ship my parents' 30 year old grandfather clock from Milwaukee to Virginia, and I was having little luck with shipping companies. I emailed Hawkins on a whim, and Gloria immediately dove in to help solve my dilemma. Over the course of a few months, Gloria and her husband moved the clock from my parents' home to their shop, evaluated the clock, built a shipping crate for the clock, and contacted a shipping company to bring it to me in Virginia. And it cost half the price I was quoted by the one shipping company that replied to my emails. The clock arrived in the same condition I had last seen it in Milwaukee, and is now in the hands of a local clock repair shop to bring it back to its original condition. I will be forever grateful to Gloria and her husband for helping me move this family heirloom!
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June 2022 by Brady S.
Had my clock for half a year on the floor and didn't touch it. Tried charging 200 and no work was done at all. They said they couldn't get it to work and wanted to charge another 800, but again it was never even looked at. Very rude employees. no customer service whatsoever.
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May 2022 by Terri Bartlett
Went in for advice. They answered questions and had advice. Nice people. While there one gentleman had a cuckoo clock fixed and another from Illinois picked up two cuckoo clocks that he had them fix. It's a dying art, fixi g clicks. We're blessed to have this gem in our area. All customers were happy, including me.
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May 2022 by Bill W.
Great place to do business with. I initially sent an email asking questions about possible repairs for 2 antique clocks I owned. I received and immediate reply from Gloria suggesting I bring them in, they would check them over and provide a free estimate for required repairs. I stopped in with the two antique clocks that were not working. Gloria had her husband come out and look at the clocks. The owner looked at one and told me it almost impossible to get parts (a new movement) for that one, provided me with some good suggestions. He took the second one apart while I was there and made the required repair. No charge. Great people, very helpful, professional and friendly. A great place to do business with.
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April 2022 by James Vass
What great people and great service. If you are looking for a new clock or needing a clock serviced/repaired then look no further.
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March 2022 by Vickie McCabe
Superb customer service. Gloria will handle all your needs so knowledgeable and so interesting I could spend hours listening to her talk about her travels and where she’s obtained all the clocks. So glad we purchased our grandfather from them we know we’re getting quality.
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October 2021 by david bennet
A truly unique store ran store that is ran by very nice people. I had quite a pleasant conversation with the lady who runs the store while my watch batteries were being replaced. They shall have my continued patronage.
