-
May 2024 by Christie P
Go see Sandy, she was awesome
-
May 2024 by William Olivier
Sandy was EXCELLENT!! She greeted me as I came in the door, was very polite and courteous. She cleaned rhe ring and got it to look very nice. I will prefer to work directly with her moving forward
-
May 2024 by Sarah Stowe
Sandy…more concerned with figuring out which headpiece matches her roaring 20s themed outfit than helping her paying customers find their wedding bands.I am throughly disappointed in the experience my Fiancé and I had today at the Mayfair Mall location, specifically with the saleswoman Sandy. We walked in with a plan in place for purchasing our wedding bands and repairing a previously purchased ring. Sandy from the start was rude and not welcoming. She did not listen to us on what we were actually looking for and was extremely judgmental in her tone and facial expressions the entire time.She made horrible comments about my fiancés choice to get a black wedding band, stating he would regret it immediately and kept pushing us towards the bold blingy rings. She even went so far as to give my fiancé a degrading and disappointed look when we discovered there wasn’t warranty on the ring we were looking to repair. (when she’s the one who sold him the ring the first time and told him he had purchased it)No bride should leave their jeweler in tears but that is exactly what happened because of Sandy. She should not be allowed to continue ruin another couple’s experience wedding band shopping. If we HAVE to return to this location we will be happy to wait any amount of time if it means not having to work with Sandy again!Thank you to Devann and Danielle for stepping in and helping to resolve some of the nightmare that Sandy created.
-
May 2024 by Paris Gregory
I wish to express my disappointment regarding my recent shopping experience at Zales. As a returning customer, I've previously enjoyed positive interactions with your establishment. However, my visit on April 20, 2024, left me feeling disheartened and disrespected.I am a 28 year old Aferican American man and upon entering the store to purchase a gold necklace, I was promptly greeted by Sandy, the saleswoman. Throughout our interaction, I couldn't shake the feeling of being racially and maybe even economically profiled. While trying on a pair of gold hoops, priced at $379, Sandy displayed hesitance and unwarranted suspicion, suggesting a lack of trust in my intentions. Sandy's demeanor suggested a lack of trust as if she assumed I had ulterior motives.Moving on to the necklace selection, I was disheartened by Sandy's lack of guidance and educational support, a departure from the service I've come to expect. In previous experiences, I've appreciated being informed about the materials' origins, witnessing the gold's weighing, and learning about the craftsmanship of the jewelry. Sandy's indifference implied a disregard for my potential as a customer. Sandy seemed disinterested and failed to provide the level of service I had come to expect from Zales.At the point of sale where I purchased a 22-inch gold Franco necklace valued at 1,500 dollars, an issue with the PIN resulted in an unprofessional and degrading response from Sandy. Her demand for the necklace's return, coupled with her dismissive tone, was both humiliating and unnecessary. It was evident that the issue was a technical one, yet Sandy's reaction implied otherwise.Returning to the store to purchase additional items, I was met with disappointment and unwarranted assumptions from Sandy. Her incredulous reaction, suggesting a return, rather than a new purchase, was uncalled for and added to the negative atmosphere of the encounter.As a valued customer, I believe it is essential to address incidents of racial profiling and economic discrimination in any form. Such behavior is not only unacceptable but also damaging to the reputation of your brand. I hope that Zales takes appropriate action to address this matter and ensures that all customers are treated with the respect and dignity they deserve.I have taken the liberty of filing a formal complaint and sincerely hope for a swift and satisfactory resolution. In the end I did purchase both the gold Franco necklace and the gold Huggie hoops.I will update this when I get resolve.Update: Store manager Daniel called and apologized.
-
May 2024 by Tim Welchman
Sandy was extremely rude and sarcastic, made rude comments about the cost of both my ring, and my fiancés wedding band that we chose, making us feel like we were being cheap or settling for something. She gave me a nasty look and attempted to embarrass me multiple times in front of my fiancé by saying I didn’t purchase a warranty for her engagement ring with a nasty tone even though I did purchase it. I could tell all she cared about was the commission and not creating a good experience for her customers. She shut down our ideas right away and tried to push more expensive items on us even though we had a pretty good idea of what we were looking for already. She was extremely judgmental when we asked to look at items that were cheaper than what she was pushing on us. Then when we finally got through her ridiculous comments, it took her 4 attempts to ring us up, while also making sure her hair band was perfect while we waited. The Manager and another sales person stepped in at the end and were extremely helpful and got us out of there in a timely manner. If you do have to go to this store, avoid Sandy at all costs!!!
-
May 2024 by Lucas Winghart
Devann was so helpful give her a raise! Most helpful sales associate I’ve felt with in a long time.
-
April 2024 by troy blankenburg
My wife and I got our rings here.
-
April 2024 by Geena Laabs
Sandy was so amazing. She knew exactly what I wanted and was patient and so kind. She went the extra mile for me and I will be back just for her!
-
March 2024 by A iknow User
My birthstone jewelry turned BLACK ?
-
March 2024 by Mercades Loeper
Thank you to Gina for helping me find my perfect ring!!! We originally purchased the ring on the right it was cloudy and ugly we purchased online hoping for the best. It showed up in person and I hated it. Gina one of the associates found the ring that’s on the left and I fell in love! We ended up buying a men’s wedding ring and the band shown in the picture thank you to Gina for going above and beyond so that I could leave the store happy!! I appreciate you!!
-
March 2024 by Briann Bruno
Brooke at Mayfair is wonderful. She is friendly and kind with a bubbly personality. She does not make you feel pressured and allows you to feel comfortable while browsing. I appreciate Brooke’s help today and will definitely be back to see her.
-
March 2024 by Qunitla Jefferson
Purchased a chain from here that breaks every other touch. They would repair it and it would break again. With the last visit I made a purchase of a new chain but sent the broke one in to get fixed again. Got a call saying we can't replace the chain. Now I wanted to return the new chain because I don't want to risk it with them. Go back to return a few days later for them to tell me they can mail me a check. Like no, I didn't pay with a check return my funds the same way it was paid. Don't come here, chains break for no reason.
-
February 2024 by Fatima Shelly
The cashier was so nice and genuine i would recommend coming back. The service was great and fast its like she knew what i was looking for
-
February 2024 by Niveen Tahsin
Devann did an amazing job with selecting the ring and customizing. She gave great advice, kept me up to date step by step.
-
February 2024 by Jordan Haarklau-Austin
Spent hours on playing phone tag with Princess and the A.M trying to recieve proof of purchase for my wedding set purchased in 2016. They were less than helpful and kept pushing up to purchase a warranty despite us explaining that we did years ago, bit refused to listen and then demanded we do into our local Jewlers to play phone tag with them to provide proof of our identity even though they had no issues pulling it up to discuss it over the phone. In the end, refused to help unless we came in in-person (2+ hours away) and refused to send proof of purchase.Ended up calling the Appleton location discussed the entire situation, and they send us proof of purchase in less than 5 minutes. Princess and the A.M in this location made this situation a thousand times more stressful for no reason and simply didn't want to help.
