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May 2024 by J B (JayBee)
I ordered expensive flatware from the company in February and received it piecemeal after a couple of months. The late shipments were bad enough however what was worse was the lack of proper packaging. The flatware arrived rattling around in the box with no bubble wrap to hold it in place. I emailed the company and have heard nothing. Such a huge disappointment. Zero customer service. I will never shop here again!
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May 2024 by Max Flanagan
My wife and I purchased a new set of pots and pans here. Marie was very helpful in helping us identify what we wanted in the way of quality and what was necessary for the level of cooking we do. In the end we were very pleased with our purchase and will definitely be back.
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January 2024 by Dale Jefferson
I love WS, but the employees at this location are not friendly. My family will shop elsewhere…
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May 2023 by Karen Stahl-Jaworski
I have shopped here for years, and have even been buying gift cards for people. I have spent thousands of dollars at this store. I will not shop here again. I bought a Breville Bambino and the day after I received it, I noticed the price dropped $60. I called customer service to request an adjustment. They refused and said I would have to ship it back. What terrible customer service. I have already used it several times and broke down the boxes! I guess I will be shopping for my items at Nordstrom and Sur La Table in moving forward. You lost a hood and consistent customer William Sonoma!
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April 2023 by Carol Cole
I normally love every visit to Williams Sonoma…atmosphere, products, etc. However today, I used the restroom, which was very dirty, and totally unacceptable for such a high end store! It clearly had not been cleaned for a LONG time. Very disappointing
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January 2023 by Amber Sherry
I had no idea as you walk in, that you can try so many coffee makers (and drink some coffee too)! Wonderful items and great gifts.
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January 2023 by Warren Murphy
Didn’t have what I wanted in store. Bummer, but I have to say the gentleman who helped me did his absolute best to help me find one. Will definitely come back.
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December 2022 by Ellen Wall
I can’t leave this store without buying something so that speaks for itself. Or for my lack of self control. Or both.
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September 2022 by Lilac Dolce
Mary is lovely! Mary helped me find the CORRECT bakery tools for my new bakery business, and is well educated & extremely easy to converse with! She is overall a BEAUTIFUL woman inside and out! The other employees are wonderful as well! I will be back because of this great experience and high quality items
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September 2022 by alicia tarrio
It's not the cheapest but there are always beautiful things!!!
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September 2022 by quilla banks
VERY nice store and staff.
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August 2022 by Suzanne Godkin
Wonderful, helpful staff. Quality products.
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June 2022 by S C
Ordered a whole set of Pillivuyt Porcelain Dishes from Williams-Sonoma and many of them appear used, have very noticeable scratches and some are possible 2nds. Found a page that you are suppose to be able to contact customer service and filled that out and never heard back from that. I would not recommend buying from them unless you do it in person and not on line. This set was very expensive and I should not have been sent used/2nds when I ordered new dishes. You can't get any satisfaction when calling either :( (LET ME MAKE IT CLEAR IT WAS NOT THIS PARTICULAR STORE, I THINK DIFFERENT PIECES WERE SENT FROM SEVERAL DIFFERENT STORES BECAUSE THEY CAME A FEW IN A BOX THEN A FEW MORE PIECES A DIFFERENT DAY IN A DIFFERENT BOX ETC. AND THEY WERE ORDERED AT THE SAME TIME)
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April 2022 by Jeanine Figueroa
I bought a set of pots and pans and was told how they were great quality and would last a very long time if I followed direction on how to take care of them…. NOT EVEN close!I took care of them as directed no dishwasher no cooking sprays however I could use any type of utensils and even at that I didn’t use any metal on them.The pans look like I have had them 5 + years all scratched and didn’t hold up at all… I’m completely dissatisfied and when I reached out to to the company they did nothing to help me out with them.William Sonoma said if I could provide my receipt which was 600.00 they would look into it, I explained I couldn’t find the receipt but used their credit card and that was not sufficient fir them.I will be taking the pots to goodwill and will be purchase elsewhere… just know if you have a problem with the product they are not helpful….at all!
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March 2022 by Stephen Medlin
Service has been good. Purchased pans and cooking tools.
