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October 2024 by Carley Thompson
Bought a crib with a toddler bed conversion kit. Beautiful furniture….horrible customer service. Paid for pottery barn to deliver and install the crib. The company they used to install our crib striped a few of the screws so now we can’t take the crib apart and change it to a toddler bed. Customer service has been no help. Takes them weeks to respond with an answer. They say they can’t help. So now we can’t take the crib apart and paid for a conversion kit that we can’t use. They refuse to help or do anything about it. Do not buy from pottery barn! Not worth it!
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January 2024 by Isabella Basterash
My new comforter caught on fire and I called customer service asking if there was anything they could do to help and the lady was incredibly rude and told me to get a new one.
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December 2023 by Nick Cray
Smooth return process
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October 2023 by Daniel Karwowski
Very knowledgeable people treated me very well I will go back
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October 2023 by J Allen
Used to be good quality for the price. Now it's too pricey for the quality!!
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September 2023 by Matthew Berg
Pottery Barn is a complete joke, you spend $1000s for quality and you'll never receive your product. It's always in shipping. It's been shipping for a month and when you call for an update you get someone working from home who tells you it's shipping. All they can do is email the wearhouse who will never reach back out to you. Then a week passes and you continue the process. Save your money for a company that cares.
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April 2023 by cathy schulz
We purchased a Reeva Handwoven Rug, which was delivered about 2 months ago. Initially there were a few loops and threads that popped up, which we thought was because it was new. Unfortunately, more and more loops/threads have continued to pop out, sometimes in 2 or 3 threads together. Thinking it won’t be long until the rug starts to show threadbare areas. Too bad, as it is lovely.
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February 2023 by Karen Holland
Received a Christmas gift with no gift receipt. I attempted to return it for a store credit but was refused. They weren’t losing the money but giving me an opportunity to get something I wanted and would use. Terrible customer service. They looked down their noses at me. I will no longer be purchasing from Pottery Barn and will not set foot in a Pottery Barn store again. You just lost a customer to Crate n Barrel.
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February 2023 by Kelsey Coleman
If you are considering shopping at pottery barn, DON'T DO IT! The worst customer service I have ever experienced. My husband and I ordered a bedroom set from Pottery Barn three months ago and still do not have the complete set. It was difficult to schedule delivery. Then the installation guys showed up with a broken bed set that they wanted to leave in our possession with no assistance in replacing the broken product. The dresser and night stands look very different in person than pictured online. When we were finally able to process the exchange for a new bed frame because they tried to give us a BROKEN PRODUCT, we were told it will be another two to three month wait and with absolutely no compensation or apology for their mistake. What a scam of a company.
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November 2022 by Porscha Nelson
If I could give this store ZERO stars I would! Firstly, whenever I walk into this store I am NEVER greeted by not a single employee; EVER! There were times whenever I walked in and there’d be not even 10 customers in the store, and STILL…not a “Hello, if you need help looking for anything, I’d be happy to help!”, etc; absolutely NOTHING! I truly think that the employees here truly have issues with diversity. The employees at this store are always full of them selves; very stuck up and non professional; won’t even speak even after you’ve spoken to them. I’m always mugged with the most disgusted looks on their faces whenever we do make contact & stereotyped whenever I come into this store. Again, not a single greeting whenever I do make contact with any of them! It seems as if they have a problem when Black people come into their stores and buy supposedly good quality home goods, which is pathetically foolish! I’ll stick to ordering online! Won’t be stepping foot in here ever again.
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November 2022 by Danielle Patton
Our last 3 orders have come damaged and the return process has been nothing short of a headache and incredibly frustrating experience. Hour long phone calls with customer service that are unable to resolve issues.
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November 2022 by Kim Grossmann
Beautiful store gives me joy, a favorite of mine for home decor. Furniture, lighting, bedding, rugs, decorative items and more(online and catalog carry even more). Quality is very nice, staff is helpful.
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October 2022 by Jeremy Riese
Came to look for a kitchen table but didn't find anything that would work in my available space.
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October 2022 by LóveOverHäte
Very nice chic store. But they're suspicious of anyone outside of THEIR Race. I noted though that while they were hellbent on watching "Is" 3 different individual of their own species were cuffing ('stealing') some of their smaller items. We said nothing because it serves those stereotypical dingbats RIGHT ??
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October 2022 by Fiona Di Falco
I love their style. This is my favorite store for home decoration. I can order online or pick up my packages and service is great!
