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“ABOVE AND BEYOND CUSTOMER SERVICE!!! As a young girl, my mother took me to the Wisconsin State Fair every year, specifically to enjoy their famous and delicious cream puffs. They were my mom's favorite. My mother is now 95 years old and lives in Florida. Last week my husband and I went to the state fair and decided it would be such a wonderful surprise to overnight my mother some cream puffs. I called the UPS Store #6796 in Milwaukee, and spoke with a young lady named Ashli. I told her what our plan was, and she in full detail explained to me the process, and then the how and what that needed to be done. She even gave me the address location of where to purchase the dry ice. My husband and I went to the UPS Store and met with Ashli. She packaged our puffs and explained the process once again and gave us a tracking number. They were to be delivered by noon the next day.
The next morning, I checked the tracking #, and to my disappointment, I received a message that my delivery was disrupted and that my package was being returned. I then called the UPS Store, and spoke to another young lady named Lisa. I told Lisa my story, and without hesitation, told me she would physically go to the warehouse and look for the package and follow up with me. Later in the day, I was told the package was still not found. Monday, Lisa called me and said she eventually found the puffs...all melted.....so Lisa took it upon herself to get fresh cream puffs, new dry ice, then repackage the puffs so that my mother would finally get her surprise cream puffs from the Wisconsin State Fair.
I can't thank Lisa enough for going above and beyond, and Ashli for being so thorough in walking us through the process.
Lisa and Ashli are true standouts....I can't thank them enough for going out of their way.....truly exemplary service!!!!!
Whenever my husband and I are visiting in Milwaukee, and need to ship something; this is the only place we'll go to!
Thank you again Ashli and Lisa!
Kirsten and Andy Belmont”
“Helpful and friendly staff and the facilities are so clean. I love seeing the wine storage mural through the elevator when entering the dock and the huge tomato romp painting.”
“The employees are very friendly, Quentin and Asif. I’m not sure if I have their name spelled right, because I have left the store, but they are very friendly and nice and always help me with my packages. I am a knitter and crochet, and I usually mail my finish product as gifts for family members. I will post a couple of the articles that I have mailed through UPS. They are very trustworthy and my package is arrive on time.”
“I do recommend this location. I didn't leave this review before now. Because life was chaotic with moving to Houston, but we went in to ship some items that are dear to us very expensive. From this location and Jordan was working there at the time, Jordan was amazing. He carefully rapped my JVL speaker mom's kitchenaid. Mixer, blender everything a few other items too. He really saved us a few dollars as well and he is great at customer service very polite. I give him a 5 out of 5. I don't know about any of the other employees because he was the only one there in the morning on August 1st. He took charge with wrapping everything because we were too stressed out to figure out how to organize everything properly after Moving Out of a bad situation again. I gave him a 5 out of 5”
“After awful experiences at both the Fed Ex and UPS stores in the area. I decided to use this small locally owned shop. Very helpful and friendly. I will be using this place for all my shipping needs. Clean, attentive, and friendly!”
“I love coming here because they are well staffed and have excellent service. The location is super convenient! They also gave my 2-year old daughter a sticker last time we visited and it totally made her day :)”
“I have been using this UPS store for years and they are always friendly and efficient, and reasonably priced. I have been living in Costa Rica and Ecuador and they always get my mail and packages to me wherever I am.”
“I absolutely love this UPS store as they offer excellent customer service. I appreciate their speed and efficiency with Amazon drop off. All staff members are always welcoming and well organized with the workflow. Keep up the great work!”
“Great Store the staff is the best!!. They are a big help to me in running my window treatment business. (Plug) (Made In The Shade MKE) : ) Thanks for all the help you provide. I Highly recommend this store at 1345 N Jefferson St”
“Jenny and Deonna were SO helpful helping us package a return of an obnoxiously large bean bag chair from amazon. Beyond wonderful customer service and assistance from these ladies!!! Thank you again!!”
“Everyone who I've worked with at this location has been amazing and extremely helpful! Shoutout to Bianca and Don, they were great and provided quick service! Thank you”
“People are quick to trash talk on Google. Had a great experience here, was in and out in literally 2minutes. Super friendly and helpful. He took my item and label and packed it up for me… wouldn’t hesitate to come back again.”
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“I am so happy this store is in this location, it makes it so easy to get to. Also, the staff is super knowledgeable. I have gone in with some questions and made such silly shipping mistakes but they have answers my questions many times AND fixed my really really silly mistakes. They have been nothing but nice to me and very pleasant. Thank you staff!”