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April 2023 by Sandy Molloy
I was able to make an extremely last minute appt which was wonderful, and Brian was very friendly and nice. But there was confusion about whether I needed to file as married or not when my divorce paperwork was right in front of him, which delayed the process & was frustrating. I had to call my Ex and Waukesha Family Court to convince him. Then my new customer discount was not honored even though I called for an appt on 4/9 and someone from Jackson Hewitt called me on 4/10/23, which were within the deadline. I had those calls with the dates in my phone call log but he said the discount could not be honored. For these reasons I will NOT be a return customer.
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April 2023 by Natassa Vasilopoulos
Totally disorganized and not sure everyone in this office is properly trained. Will never return here
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April 2023 by John Reidy
Charged 3 times the price I was quoted.I will never use their service again!!!
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March 2023 by Tom Galati
I made an appointment with verkayla Woodland To do my taxes. She did an excellent job and was very friendly and very knowledgeable.She filed things electronically and I got my federal return in my checking account in about 7 days. I could not ask for better.
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March 2023 by Shenita Bonds
I have been a customer of Jackson Hewitt for over 13 years. I absolutely love the service I receive. They explain everything in detail and I have never had an issue with filing my taxes here. The staff are always nice and I love how they take their time so that you understand your tax return. I definitely can't see myself going anywhere else.
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March 2023 by Luhh Papee
Experience was great , lots of help wayyyy better than last location I attended! Well be back when filing , shout out to my girl Brianna MartinezOh yeah and very clean and polite too !!!
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March 2023 by L. Lamborghini
J.H. has been at this location for years, I have been coming in and out a few days was my 5 th time being there!Keep up the good work.
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April 2022 by Ms. NoName
I'm really not trying to ruin the rating here but as soon as I walked in the building I felt uncomfortable. This is my first time paying to have my taxes done and maybe they have new staffing here or something but I did not receive the customer service I was looking for. They were not dressed professionally by wearing a bonnet or their clothes. One lady greeted me but the other asked "what you do" instead of what is your job title or something else. Honestly horrible service.
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March 2022 by Carol Kranker
We used the J-H office on Teutonia Ave. Our preparer was courteous and helpful. He has many years experience so everything went smoothly. The completed forms were explained to us along with the payment and refund proceedure. We have gone to J-H many times over the past 20 years and are always satisfied with the associates who serve us.
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March 2022 by Jermaine Highsahw
Bobbie Gaillard was helpful respectful Jackson Hewitt is the best
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March 2022 by Andrew Clayton
The agent was kind and respectful, she was helpful .
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February 2022 by Aleece Marie
TREVA WAS VERY NICE AND THOROUGH! EXPERIENCE WAS ?? GREAT
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January 2022 by Isis
I love going to this exact location The owner is so refreshing and he is very informative and has no problems with answering any question you may have this is the reason of my 5 star review Customer Service is must!!! And This location is a Role Model for it.
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April 2021 by Shannon Ricks
Was able to get a appointment fast,it didn’t take long,I will be definitely coming back next year
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March 2021 by Sheila Schneider
Ruth & Dani were great! Explained step by step. Dani greeted me very professional! I definitely will be referring these two ladies!! Thank you! :)
