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February 2024 by Duc Nguyen
Bad manager, very rude and not customer friendly.
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February 2024 by Jenny Pham
Bad customer service and bad manager. She’s upset for absolutely no reason and did not help me get my pick up orders. She manually canceled my pick up orders and wasted my time. Then told me to just call customer service. I did absolutely nothing to upset her.
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February 2024 by K C
Trash service
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November 2023 by Jennifer Callies
Our purpose for coming here was to find the brand Sketchers in a slip on tennis shoe. I am big on the customer service experience, so here is my observation of DSW. The store is located off Burleigh and highway 41 which is a heavy traffic area. We were not greeted when we entered the store however, I was eventually able to find help on the sales floor. I was directed to the ladies Sketchers, and my husband was directed to the men's. I would have purchased two pairs of shoes but, they didn't have the blue in my size. I was told that they could mail them, but I chose not to. The shoes are priced like any retail department store however, there are racks of sales shoes in the very back of the store that offer larger discounts. The store is fairly well kept up with regard to shoes being put away. My suggestion for improvement, and reason for not giving five stars is because I felt that it was important to have more than two check out clerks when there is a long line. Perhaps have one of the sales floor employees scheduled as back up. So for my husband buying three pairs of Skechers plus my one pair, we were given a $10.00 reward off our total purchase. It did help a little bit. Would I go back? Yes.
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November 2023 by Madeline Stadel
I asked an employee what brands she felt were the best quality and she was happy to help me find my options. It was my first time there so the cashier had me sign up and got 30% off my shoes- I walked out under my budget!$ these ladies were the shoe plug??
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August 2023 by Kristin Holloway
Poor customer service. Associates just walk away and ignore customers and leave one register open with a long line. Extremely unprofessional
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July 2023 by Taylor Tiwari
Very organized and easy to navigate. Love the discounts as well. Service was decent.
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June 2023 by Kevin
They accidentally pulled the wrong shoes from an online order. They unfortunately didn't have the style I wanted in stock anymore, but they searched the near by store stock and found another store with the shoe in stock and held them for me! Solved the solution very quickly.
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June 2023 by kurt markham
Great shoe options+ reasonable clearance area prices
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March 2023 by Abby Champagne
I like this place but I can, unfortunately, get the shoes cheaper on Amazon.
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March 2023 by Jenny Sobczak
Went to look for shoes for our son. Couldn't find boys' athletic shoes. So we asked multiple employees and none could tell us which section they were in. So we left..
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March 2023 by Chondra Jones
Why do the hours keep getting pushed back. First they opened at 9am, then 10am and now 11am… I keep wasting my time driving out here at 11500 w burleigh in Wauwatosa
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February 2023 by The Champagne Team Marty & Abby Champagne
I like this store but not one person who works here said hi to us the whole time we were there.
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January 2023 by Noli Diaz
It was fabulous I walked in with the shoes I was wearing and I walked out with 5 pair of pumps I love DSW
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November 2022 by May H
Rude cashier. Older woman with glasses, impatient, after she totaled my purchase, and I asked her to scan my VIP Rewards coupon. A rewards program that they asked me to sign up for. And now they don’t want to have the patience to allow me to use the rewards.There were two registers open, and only one other customer in line. There was no reason to rush anyone.