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October 2024 by Surgei Yves
Service was good
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September 2024 by Juan Lopez
I purchased a sofa bed that within two months had a foot break. It was a cheaply made plastic foot that resembles something you can get at a home improvement store. We contacted our sales person for a replacement and have not heard back from her or her manager. Luckily I'm handy enough that I made a much stronger one from solid wood that looks better that the original plastic piece. Unfortunately, my wife wants me to make 3 more to match. Now I'm stuck with an uncomfortably expensive sofa AND more work on my honey-do list! Thanks for nothing.
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September 2024 by Jose Cruz
Great place to get ideas from
But the prices are very disappointed
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August 2024 by Rachel Bruesewitz
We have a wedding registry through Crate and Barrel! It was very easy to make! We went into the store to use some gift cards and the associate MAGGIE was a pleasure to work with... I feel like I would had an even better experience if we went into the store to make the registry rather than just online because she provided the best customer service I have ever seen. I recommend them for any wedding registry needs as the prices were comparable and it's high quality for our home!
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July 2024 by Teresa Scarpace
Nice but so expensive
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June 2024 by Jason Elliott
I've been waiting for 10 days on a resolution for a missing chair (330511/642187 Tig Side Chr with Brwn Leather Cshn) that was to be delivered and wasn't. C&B delivery team said it was delivered. It wasn't!! Look at the pictures that the delivery guys took when they delivered the damaged Walker outdoor patio set. You wont see a Tig Side Chair in the picture. Not only was the merchandise that was actually delivered damaged, but now I've paid for something that I don't even have and I need to wait for your "process" meaning verification from the warehouse to actually call a customer service or retail member back to say where the chair is....Why??? I've spent hours now on the phone with 3 different customer service reps, 1 retail manager, 1 retail associate and then being told a customer service rep would follow up with me in a few days. Never happened. Then I follow up with customer service and they emailed me back saying they would follow up when they were back in the office on Fri. (6/7/24). Like, What!?? Really?? C&B has the WORST customer service! And C&B is supposed to be a higher end store?? NOT EVEN CLOSE! Your customer service reps do not follow through with what they say they are going to do at all!! So, then I call the retail store AGAIN and talk to the LOD to see what is going on and they were very helpful but my situation has yet to be resolved with customer service. I get it if your busy but com'on now, this was a $3,100 dollar purchase that has been bought and paid for! AND I keep getting text messages stating that "My delivery is ready to be scheduled" so I go and click on the supplied links to schedule it and it says that I need to contact Customer Service to schedule. This is absolutely redic! Ive received 4 of these text messages in the last 2 days and all are bogus! When I call Customer Service Im told "I need to wait for their process on the resolution for the missing chair" before I can get my replacement Walker chairs that were both damaged on each of the arm rests (decent sized dents). How do you miss that!? Package your products BETTER!! I feel like C&B needs to pay me for all of the work Ive had to do just to get my merchandise. I would highly suggest looking around at other home decor & furniture stores for all of your home needs.
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May 2024 by Rachel Burant
I have never had such a demeaning customer service experience than at this store. My fiancé and I came in to make a return and the sales associate came off rude and condescending. She told me I should've known the dinnerware we received from our registry would easily scratch and that I should've read reviews prior to purchase. I had read reviews on various products before settling on the ones we chose, yet few reviews mentioned scratching and nowhere on the product's page does it state that scratch marks will appear after one use and that this is "normal". Working in healthcare, my fiancé and I deal with many difficult situations and difficult personalities, but we believe that each person deserves to be treated with respect. I did not feel were that we were afforded basic respect during our interaction, but instead were belittled for not doing things the way the sales associate seemed to think we should. After this experience I deleted my Crate and Barrell registry and no longer feel the desire to purchase from this company again.
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April 2024 by Bobby Layne
Great selection and pricing.
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March 2024 by Vanessa Duhamel
Bought a Breville espresso machine and coffee grinder. My husband and I spent some time in the store trying to decide which one we should get. We were asked a few times if we needed any help. We didn’t, just had to decide what we wanted. When we were ready to checkout we just told one of the employees on the floor and they had the items at the checkout ready for us by the time we got up there. Very easy process and it was great to have our items same day.
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January 2024 by Amy Kemp
Don’t go to this store if you’re young and aren’t dressed a certain way. I went in to purchase a set of plates and a salt/pepper cellar, but the attitude from one of the staff members really turned me off. I’ll be ordering online instead.
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December 2023 by Joe Palumbo
The staff at are the best part of the experience of shopping here
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December 2023 by Edie Jeffery
Very nice place
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December 2023 by Max Flanagan
Great store with excellent staff. Exterior could use a little refresh though.
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December 2023 by Jerome Finley
Or priced stoee
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December 2023 by Terry McGinnis
Horrible experience at Mayfair Crate & Barrel today. Ordered a Christian Ulbricht Nutcracker for pickup and was shocked when it was brought out to my car just having been thrown in a bag.It’s a holiday tradition to buy a nutcracker each year from Crate & Barrel and it’s always come well protected in the original packaging from the manufacturer. The sales person was extremely rude and unhelpful. When I mentioned that my nutcracker was clearly a floor sample and that I shouldn’t be charged full price, he responded that there was nothing he could do. I said that I no longer wanted the nutcracker and the salesperson left in a huff.If this is the poor service I get purchasing a nutcracker, there is no way I’ll consider buying furniture from Crate & Barrel. The company may at one time have offered good service, but it doesn’t anymore. Don’t waste your time and ruin your holiday by shopping at Crate & Barrel Mayfair.
