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December 2023 by Ryan Deringer
Today I had one of their drivers come to my house pulled into my driveway and sat in his truck repeatedly honking his horn like child, when I opened my door he yelled out his window that my dogs were vicious because they were barking at him and I needed to come get my package, not understanding that I had a complete reconstruction of my ankle 3 days ago and was unable to walk. Not only are my two dogs the sweetest dogs alive and have never hurt anyone and the fact that both of my dogs have a wireless perimeter collar that won't allow them past my garage and nowhere near my front door, his behavior was uncalled for. Over the past month I've had no less than 30 packages delivered for Christmas without a single issue until today. It must be getting hard to find decent employees if that is the caliber of people working as their delivery drivers!
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December 2023 by Sydny Becker
Called many times to get our package and then finally got a call with customer service to come and get our package and was told they would be open, drove an hour and they were closed. So disappointed in UPS.
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April 2023 by Chase LeRoy
This place used to ship really good but recently have been skipping my house and saying they attempted to deliver it when I was by my door all day never heard a knock or my door bell
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April 2023 by Tyler King
They open at 430? I waited nearly 20 mins after the posted time to even see someone.
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December 2022 by Jonathan Phelps
UPS marked my package as delivered never knocked or rang the doorbell. When I got the notification on my phone and went to the door. The package was not there. I reached out to them and they had yet to contact me back.
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November 2022 by Elliott Gomez
Mario is an awesome driver. Always has a friendly smile and has a great attitude!
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November 2022 by Joshua G
Can’t talk to anyone on the phone. Wow look at the sad reply from them.
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July 2022 by Jodi Smith
They were closed when I arrived although it was during the listed open afternoon hours.
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May 2022 by Joe Kolodziej
Very helpful, evening lady is always very nice
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April 2022 by Beth Dumond
Best customer service experience. Had an issue with a perishable package not being able to be delivered and they went above and beyond to coordinate pick up during hours they aren't open. Thank you Crystal and Tony!!!
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April 2022 by Dominic-Jagger Spicer
The driver does not know how to knock on the door, just puts the tag on the door and leaves.
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March 2022 by Bonnie Grueneberg
I scheduled a pick-up for Monday morning for a UPS Envelope to be delivered next day overnight to Orlando, FL. It needed to be there by the end of the day on Wednesday so I figured I would give it an extra day to be safe.The driver was here by 9:30 on Monday morning to pick it up. It is Friday and my UPS Envelope still has not arrived in Orlando. They give no other information on the website for the tracking number other then Delay! Very disappointing!!
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February 2022 by Edward Blau
I was at the Center this AM with large and fragile items to send and the gentleman who was in charge was the epitome of good customer service.He rapidly and expertly wrapped them in what seemed like no time at all.I was very impressed and grateful.
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February 2022 by Ty Ebert
I just found out they had a retail drop off site in this facility. Extremely convenient and I will be coming here instead of the independent shipping center downtown. Service was great, they were even able to help me unload my product which was quite heavy. It also means one less stuff on the journey in the event that they were going to ship it to the distribution center anyway from whatever retail store I dropped it at.
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November 2021 by Shane Morrison
Despite being told otherwise pickup at this location is limited to an hour in the morning and 2 hours in the early evenings. If you are unable to get there during those times they are unfortunately unable to care... Though for about the same cost as the original delivery they're more than happy to redelivery any package you weren't able to receive in the first place because they were a day (or more) late.