-
March 2024 by Laurie-Jean Stellberg
Very confused by the new Amazon return policy. Drove 55 miles one way to return at a ups store Awesome employee Eric sorted everything out dug bags out of the trash so I didn't have to come back or pay for boxes. They were super busy but Eric was awesome. He was patient calm and resourceful. Next time I am in wausau I am bringing him cookies!
-
March 2024 by Karen Rotter
I had a very good experience .Thank you Eric and Bryn. You were both so helpful.
-
February 2024 by Logen Doiel
Neel is absolutely awesome! This man deserves a raise immediately! Thank you Neel!
-
January 2024 by Ben Harris
Never had so many problems with a store. Closed during business hours several times due to random reasons. Today it was closed due to “no heat in the building”.
-
January 2024 by Katherin Guia
Eric was really friendly , patient and absolutely helpful.
-
January 2024 by Josh Weinke
Despite the long lines, the workers were efficient and friendly
-
January 2024 by Mischel Mortensen
I love this place. Very friendly staff, very quick.
-
December 2023 by Jessica Magalski
Two employees were with the same customers while I waited 25+ minutes in line. The third employee was not helping customers at all. None of the them acted with any sense of urgency, which I find unacceptable when the of people line waiting is going out the door. I left. I wish they would have more respect for their customers and their time.
-
December 2023 by Kris Vanden Heuvel
Service friendly, efficient and reliable. Had an item broken during shipping last holidays and the management could not have been better to work with and recover losses. They appear always to be working as a team at this UPS store and it is reflected in the excellent customer service.
-
December 2023 by Barb and Carl McIlquham
Eric was so helpful, patient and kind as he helped me with my first time Amazon return process yesterday. He had to repack some of my boxes since I had the wrong items packed together. Excellent customer service. Thank you Eric.
-
December 2023 by Max
Was very quick and easy to get things shipped! Friendly staff as well.
-
October 2023 by LauraNatalie Connor
They have added a kiosk that you can do your Amazon returns (and maybe others) completely by yourself. You scan the code, it tells you what bag to put it in, and it prints the label. You drop it in the slot and you are good to go. So much nicer than having to wait in line!
-
May 2023 by Stuart Zehner
During a time of uncertainty and need, Donna stepped up and was an amazing help. I needed to get a freight shipment of important items out West, and she did an amazing job of communicating through the process while also running a very busy store. She was kind and even provided a discount when the prices quoted were much different from the plan.I'd be glad to do business here anytime, if I lived in town or not.
-
March 2023 by Julie Hartman
I went to the store at 9:30am and there was already a long line with one employee. The line continued to grow and he remained focused on the person in front of him. He would apologize for the delay but everyone in line could see he was making effort to work as quickly as possible. Everyone thanked him for doing a great job. It is not that often now a days to receive exceptional customer service which all of us did that dayDerek - you did an outstanding job on Saturday February 4th!!
-
February 2023 by kim krause
Derek was so helpful with helping me prepare and ship my packages today. He was quick to assist, answered all my questions, and was very friendly! This is the only UPS store I go to - even when they are busy they keep the atmosphere positive in the store - Great Team!