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October 2023 by Paula R.
There are a lot of shady dealers out there. Whenever I call a car dealer, I am half expecting some sort of a hidden upcharge or a even a scam. Even after the price is negotiated and paint protection upcharge is removed, there may be a hidden cleaning fee or garage charge, or mandatory car wash plan, etc. I am glad that this is not one of those dealers. They laid out the price without hidden upcharges, were very honest about it. The process of the sale was done very professionally and efficently. There were no unpleasnt surprises. The dealership looks nice and presentable. They set the bar for other dealers to follow. Recommend for anyone looking for a Toyota.
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October 2023 by Calvin Richardson
If it wasn't for the customer service and great experience of our sales associate, Nikki Nyen and Sales Manager, Jonanthan Degenhardt, we would have bought elsewhere. They were able to answer all of our questions that we had and in a timely manner. Nikki spent the time and communicated with us unlike other dealerships we worked with. If you are looking for a car please go see Nikki at LeadCar Toyota in Wausau. It was worth the 2 hours one way. THANKS AGAIN NIKKI!
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September 2023 by Nancy Miller
Must say that the only reason I only gave 4 stars as the "Detailing" of the vehicle could have been better. Otherwise, Nikki was very helpful and a pleasure to work with. It's nice to find someone who cares about their customers and follows up on any concerns we had. Thank You Nikki! Your an asset to the company and we'll ask for you again.
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August 2023 by Jill Reznak
We were extremely pleased with our experience at the Wausau Toyota dealership and even more so that we were able to get the truck we wanted. We had the pleasure of working with Marc who went above and beyond to find our vehicle for us. Everyone worked diligently to make sure our first experience with Toyota went smoothly and we are happy to say in no time at all we drove off the lot in our new Tacoma. I highly recommend the Wausau Toyota dealership to anyone looking for a new vehicle. Everyone is hardworking and professional. So glad we stopped in.
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July 2023 by richard young
Excellent service- really appreciate Chris (communicative, efficient, and delivered sooner than expected!) we’re VERY happy with our new purchase. Highly recommend.
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July 2023 by Jason B.
I have had my car serviced here since I bought it new. Always had a fairly good experience. This time I took my Toyota iM in for 15,000 mile service. I wanted the oil change done. I had a coupon that was for a full inspection, oil change, tire rotation. I upgraded to synthetic oil and discussed the cost with the person in service, and he outlined the price. When it came time to pay I was charged for the tire rotation which placed the cost higher than discussed. I asked, isn't the tire rotation included. I was told "no, tire rotation is $30". The coupon clearly indicated that tire rotation was included in the service. I know how shady car dealers and mechanics are, and I had labeled Toyota of Wausau is one of the good ones. Very disappointed that I have to put them in the group of all the other untrustworthy car places now.
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June 2023 by tchang381
Easiest and best process and help ever. Brian Gunning is the best salesman I have ever worked with. Went over and beyond to make the truck I purchase perfect. Highly recommended.
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June 2023 by You Kowit
Bought a Toyota Tundra! Brian was excellent to work with and the entire process was pain-free. Definitely would go back to work with them again.
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May 2023 by Haley Begay
I went in looking for more options knowing I wanted to purchase a car. I found the perfect one for me. I received great costumer service from TOW associate Abel. He helped me with my car purchase, insurance, and unique features on my new car. I appreciated each associate who helped me. They all had my best interest in mind and constructed a very personal friendly environment to make such a big decision. THANK YOU.
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May 2023 by Moua Yang
Awesome place to get your car. Fast and convenient, got my car pretty much on the day of. I would recommend and giving a shoutout to my salesman Brian Gunning for the awesome service, patience, knowledge and awesome drawing too. He also made us feel comfortable as it was our first time purchasing our own car, also helping us by giving a lot of options to choose from.
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May 2023 by Tim Carlson
I live in Eau Claire and drive to Wausau for my car needs. This is the 4th Toyota I've purchased from Marc Metz at Wausau Toyota in the past 10 years. There's a reason I keep coming back. That reason is price and service. The friendliness and professionalism exhibited at the dealership is the same from everyone I interact with.
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April 2023 by CHELSEA Baucom-Young
Just purchased a new to us - Sienna. Our experience with Toyota of Wausau was top notch. Chris Z. was extremely responsive, kind, and helpful! He worked hard to make sure our experience was smooth and seamless. We would definitely consider this dealership for future car purchases.
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April 2023 by Bill M.
My wife and I have been buying Toyotas from the Wausau Toyota dealership since 1998. I have always found the service to be satisfactory to exceptional and the cost reasonable. I have always found the car buying experience there to be quite the opposite. I bought a used, Toyota Avalon from Wausau Toyota in 2020. I was told repeatedly by the salesperson that if there were any problems, to contact him and he would get it taken care of. Shortly after the purchase, I noticed that the right front turn signal lens was crooked. I took the car to Yachs Auto Body to see if it was something easy reparable. A technician looked at the lens and found that the hidden bumper(under the plastic front) that the lens attached to was bent from a collision and the bumper would cost about $1,000 to replace. I called the salesperson at Toyota, who told me that he was "...just a sales guy..." and I was speaking to the wrong person. He said that I should plead my case with the manager of the dealership. At that point, I decided that I had had enough of car buying from Toyota of Wausau. We recently bought a used, low mileage Prius from a dealership in Marshfield and what a difference in the car buying experience. When we stopped at Wausau Toyota to ask about buying a new Prius, I had to stop a sales person to engage him in some conversation. He seemed uninterested in speaking to us but did say that it would be difficult to buy a new Prius. We had already been told that by another sales person, who was sitting at his desk but not willing to help us because he said it was his day off.. When we purchased our new Prius from the dealership in Marshfield, the salesperson was anxious to help without being overbearing or obnoxious. He contacted us several times after our purchase and today had a minor tear in the front seat repaired for us at no cost. He was attentive to our needs, kind, a breath of fresh air compared to sales at Wausau Toyota. We continue to have our vehicles serviced at Wausau Toyota for three reasons: the service for us has always been satisfactory or higher;, the service writers are courteous and so far, have not tried to sell me service items that go beyond what the owner's manual requires; and then there is Debbie. Debbie is the person who invariably answers the phone when I call for a service appointment. Debbie knows what customer service is all about. She is courteous, attentive and goes beyond what is satisfactory to exceeds expectations, and she does it all the time!
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March 2023 by Donald Schofield
The staff at Toyota of Wausau is awesome! Our salesperson, Marc, was so helpful, and REAL. You will be happy going to Toyota of Wausau!
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March 2023 by Jim Boman
Very friendly staff from the minute you walk in till you walk out. Chris in sales was very informative and knowledgeable with the procedures it took to get my new 2023 Tundra 1794 ordered. His methods as a salesperson were refreshing as opposed to the traditional methods of pushiness I've experienced in past auto purchases. Toyota builds a quality product and speaks for itself in selling itself. No bully tactics needed. If you don't want your money going on a good investment, then go buy a Ford!
