May 2022 by Angel Kwick
I love pets marts but there was a worker there that I almost got into an agreement with telling me what to do with a snake, saying I had to have a 20 gal for it when right on zilla.com it says when their a baby you can start out with 10gal..then she puts it in a container smaller than the one I brought with me...other than that person I have had no problems at all...tyvm
April 2022 by Mark Panzer
Great selection for hermit crabs and despite being busy they took care of us on a limited staff.
April 2022 by Samantha Bogle
Do NOT buy fish from this location. Their fish carry ICK (a parasite in the water that causes white bumps all over your fish and spreads rapidly throughout the tank). It is a death sentence for your tank, I've made this mistake now twice and lost all of my fish. If you want quality fish in Wausau, go to Ace Hardware and save your fish.
March 2022 by Yenn Keys
Always love petsmart in store to see what products are in. They are really doing well with the new small animal products. Shipping however for petsmart is bad usually comes broken.
March 2022 by Michael Greenlee
Well it's no secret of course, PetSmart will forever be my go-to pet ? store. Thanks ? for all you do. Check 'em out you might like them for your pets.
February 2022 by Vanessa Gray
I know this is not the employee's faults, simply the choice of the company management. I was there for about an hour and half trying to find the correct items to help with potty training my 5-month-old kittens. I found the puppy training pads which was something I was looking for but they stated that they have pheromones and I wanted to make sure that is not going to deter my kittens as I simply wanted to use them on the floor for any little mistakes that may have dripped. I was trying to locate someone as well to help me figure out a supplement or treat that would help my one kitten have more solid bowel movements as honestly, he is the reason we have the puppy pads because he drips lol. I searched all over myself looking for supplements or treats while using Google. I had seen one employee walk past a big puddle of dog urine in the middle of the store and I believe they must have clocked out as I did not see that employee again. Pet accidents, in my opinion, are on the owners primarily but since they were lazy about it then I would have thought an employee (especially one who commented on it and walked away) would have cleaned that up. After growing very frustrated being unable to find the answers about the pheromones in the puppy pads and something to aid my cat's dietary needs I went into the grooming area and asked for them to page someone finally to come to the cat food section. I waited 15 minutes and no one showed up. There was one person in the grooming section and there was one cashier checking people out. That was it. Now the check-out employee was extremely sweet and nice considering she had been dealing with a non-stop line that had been super long and people that did not seem very happy but she should not have been subjected to that nor should myself and other patrons who were simply looking for an employee to help/answer questions. A company should not have two employees in the store total.
February 2022 by Heather fox
Love their variety of turtle foods and treats. They also have a big selection of aquarium decor. I prefer the live plants, branches and bark and there wasnt a ton.Still more than the other pet stores in the area.
February 2022 by Jessie Knuth
I found myself going here instead of Petco only because I needed puppy food (Purina) to mix w the all natural food I planned on feeding them. Unlike Petco PetSmart only has 100% natural foods n treats. Nothing but the best for these 2 baby boys??
January 2022 by Driftlessdude
I've always enjoyed shopping at PetSmart and this is a nice store location. However, it's been a while, and it seems like they're kind of expensive. Either that or my money is tighter than usual! Otherwise the experience was great.
January 2022 by Max Black
I rarely leave reviews but this has gotten insane. I hope by posting this, your company will make relevant changes and get their act together. I do 1-3 trips to Petsmart per week. Most of them I do either pick-up or pay extra for DoorDash delivery. Today was the FOURTEENTH (14th!) time that you've modified my order for unavailable items in less than 3 months. It's a waste of time, and I've lost money due to cancelled orders but still had to pay DoorDash fees. You seriously need to update your inventory to reflect availability online or not have this service. It's insane. I'm not taking my business online, and while inconvenient, not as unreliable as your store. I've never seen such disorganization in a business.
January 2022 by Bub boy
Cute animals only thing is one of the fishes we got died before we even boaught it.But they gave us a new fish for free and everything was fine.
January 2022 by Andrew Nelson
It's nice being able to bring your pet in anywhere. So for that reason I love it. Service was good.
December 2021 by Sharon Steine
Always helpful have never had a bad experience yet happy new year
October 2021 by Chase LeRoy
Very lazy workers don’t take care of stocking their shelves don’t take care of their pets honestly this place is a joke!
October 2021 by Josh Clark
It's what you would expect from petsmart decent service and pretty helpful
