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April 2024 by Alex Khoo
I scheduled an alterations appointment with Aaron. When I arrived, I was asked if I purchased my shorts from them. I said no and they informed me that they would only alter purchases from Men's warehouse. They could have easily asked me that question when I called for the appointment. I traveled 50 miles only to be told that they would help me. I took my business elsewhere. I have shopped at this store for clothes in the past but based on my experience, will never shop here again.
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March 2024 by Larisa Potts
Was told men’s warehouse over 3 months ago they would be contacting us for my husband’s measurements for a wedding he is standing up in IN TWO WEEKS.No emails were received by him. We live 6 hours from this location and it is impossible for us to get there. I looked up the website and it advised 4 measurements are required for a suit for a wedding.I took those measurements and sent them a month ago.We were then contacted again saying there weren’t enough measurements. (That would probably be in the email we never received) or you think it would be clearly posted on the website, but no. They say “4 measurements are all we need!” And give you the confidence of one hundred eagles you are doing this right, because this is so simple. It couldn’t be that easy… it’s not.And when they screw the pooch and are late to the game they have the audacity to charge a $30 rush fee.Sorry men’s wear house… your customer service and staff who took part in this charade are just awful.
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March 2024 by Scott Miller
February 28th, 2024. Stopped in to ask a few questions, look at what is in stock. We have a wedding coming up and want our suits to match the rentals from another men's wearhouse. Jasper was trying to help us, when an unintroduced female, presumably his superior, began talking to him from across the store, and asking him what he's doing, that there was a fitting coming up shortly, if he had checked, he would know.She was rude and belittling. Completely unprofessional. Definitely not what I expected from seeing commercials and checking out your company online. I will definitely not be ordering anything... and I'm hoping to dissuade the groom from ordering from you also. Absolutely horrible service from her, and I honestly feel bad for Jasper having to work with her.
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March 2024 by Philip Mcclure
The worker there was very helpful very courteous, and it was a overall great shopping experience. I would definitely return. And would tell others to go there
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February 2024 by Susan Reetz
My uncle needed nice clothes in a hurry for a funeral. Since he uses a wheelchair and there wasn't time to organize a van to take him shopping, I was shopping for him. Seth was so kind and helpful, even hemming a pair of clearance pants for us. I would highly recommend Men's Wearhouse in Wausau.
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February 2024 by Jake Silloway
I went to get fitted for a wedding. They did a great job guiding me through the process! Overall they made me feel comfortable and anytime the younger gentleman was not certain he was not afraid to get assistance from his coworker! I really appreciated that he wanted to get it right and was not afraid to make sure! It was great! I would absolutely recommend!
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February 2024 by Jonathan Arrowood
The lady in charge was very rude to me.
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October 2023 by Dakota Curry
At the Men’s Wearhouse in Wausau on October 17 around 4 PM, the lady that helped was an amazing help. She made the process quick easy and I was in and out if radio 10 out of 10 would recommend.
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September 2023 by Nic
Abbreviated hours on a Sunday caused a family member's suit to be a day late and staff was quite rude about the associated late fee. Men's Wearhouse reached out, listened to my experience and made things right. However, the short Sunday hours made this into something it didn't need to be.
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September 2023 by Rollin Metzger
I rented a suit here and when I came to return it the location was closed. Temporary store hours sign in the window but the google listing said they would be open for another two hours. I live an hour from this location so I was frustrated and fearful of a late return fee. Shortly after I made a second trip and returned my suit. The staff and manager were very understanding of the kurfuffel and waived the $120 late fee.
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September 2023 by Traveler 1
I would not recommend this place. I rented a suit for a wedding, first time it came in, tried it on, wrong style. Reordered. Second time it came in, wrong size. Reordered. Third time it came in, wrong style but had to go with it, no time left. And the worst of it was the same guy was never there.
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September 2023 by Lily Eaton
Service was awful came in for a tie got kicked out by a manager because I wanted the opinion of a staff member. Would not recommend plus prices are outlandish! Go somewhere else for good customer service and better prices nothing was on sale despite it saying it on their website. Wish there was a zero star option. Insanity. So rude.
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August 2023 by Stephen Lotharius
Read the Reviews before you go here!!First time in the store was a couple months ago (plenty of time to order a suit, wait for shipping, get it hemmed and pressed), I was very specific on what I needed ordered because it was for a wedding and had to match the other groomsmen. The fitting was chaotic and unorganized, took almost 3.5hrs to complete.Then the wrong items were ordered, so I had to reorder when I realized the error. because of this mistake I am now running out of time before the wedding. I reordered the items that were wrong, and paid extra for shipping to make sure it would be here by a certain date. Items never arrived on the promised date, I called customer support and was told that they use FedEx Smart post which adds additional days to the shipping time. No Where was I informed of this before I ordered. I didn't have anymore time, and had to go to a different shop and try to match the vest as close as I could to my suit. I am very disappointed in the customer service and guarantees made. I will not be shopping here ever again!
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August 2023 by Matt Vang
Emilio and Tanya were great. If I lived in Wausau and needed something great to wear. I’d go back to them. Even though they were busy and short staff. They did an amazing job taking care of us.
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August 2023 by Sara Donaghe
Aaron was super helpful and kind, the last tux I needed had come in late and when I went in to find out what we cpuld do they woman who I assume is the manager, I didn't get yet name, she made me feel at ease and they refunded us without even a second thought this really helped us out in the long run too.