Kocourek Subaru in Wausau is the only Subaru location in Central Wisconsin. The dealership strives to make every visitor feel like the most important person, aiming for complete customer satisfaction and a great experience. Many reviewers describe their car buying experience as outstanding, great, an absolute pleasure, and their favorite place ever to buy a vehicle. Customers report getting a great deal, honest value on trades, and feeling treated with respect without any pressure. The sales team receives consistent praise for being courteous, respectful, warm, patient, helpful, and accommodating. Staff members take time to thoroughly explain vehicle features and answer questions clearly. The finance office is noted for being honest, easy to work with, and acting with the customer's best interest in mind. The process of locating a specific vehicle, even through a dealer trade, is handled without pressure to buy from on-site inventory. The service department is described as extremely thorough and thoughtful. Overall, the dealership is highlighted for having employees who are customer service trained to a high degree, resulting in interactions that are consistently professional, appreciative, respectful, and nice. Customers express being truly impressed and couldn't be happier, often stating they would highly recommend Kocourek Subaru to others for both sales and service, considering it a great experience all around.
Prompt, friendly service. Shout out to Addison Sedivy for his thoroughness
October 2025
I just wanted to compliment the new service advisor, Sophie who is an amazing young woman, polite professional knowledgeable, served our country in the military, the army and genuinely treats you like a valued customer, I've been a Subaru owner for many years and the Subaru dealership is amazing! I wouldn't go anywhere... read full comment
October 2025
Aiden is a courteous & respectful salesperson to work with. Overall, customer service & complete satisfaction stood out in this transaction. Truly impressed with our 2025 Subaru Outback Touring XT!
