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November 2023 by Mark Mosinee
Took my Rogue in for a recall, they checked it out and got me on the road again.Had a nice little waiting area to sit in.
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November 2023 by Karlene Berg
Service was excellent, but the checkin girl told me my car would be done at 2:15 and it wasn’t done until 4:25 and no update on why taking so long. I had to go ask what the hold up was.?
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November 2023 by Sherry C.
I bought a car in September 2023 from Kia of Wausau, after I traded my 2021 Kia Telluride SX prestige NF, I was told I would get 2 keys by my sales person and the finance manager, I had to go out of town after the deal was settled that day so I accepted that I would get a call when they received the key from Audi of Wausau, cause it was a transfer through the kocourek dealerships, I never received a call, I actually had to call them at least 3 times and never received my key I was promised that came with the car, I am now being told after 3 months of waiting with no response that there is no second key, and it was the sales persons mistake for telling me I would get a second key, key fabs are very expensive, and I would have excepted having been told the truth from day one that there was only 1 key, but I was told there was 2 and it was coming from the Audi store in rib mountain. I would appreciate it if someone would do a very loyal do diligence and get my second key I was initially promised. Sales people will do anything to mislead you to get a deal, especially at kocourek Kia..
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October 2023 by Rich R
Gavin, Todd and George are fantastic and easy to work with. They made sure we were satisfied and went above and beyond to make things work for us.I highly recommend them and will buy another vehicle from them.The Armada is an awesome vehicle.
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October 2023 by Wendy Woo
I don't have a single bad thing to say. Ken was amazing. He listened, was honest and was very patient. Todd was very helpful as well. I will be back and have been recommending people too go to Kocourek.
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October 2023 by Nikki Kassien
This may not be a typical review because I didn't purchase the car! However, I had a WONDERFUL purchasing experience. Ken is an amazing salesman! I did the "pre-shopping" online for my Mom and Ken helped us with the rest. What a great guy. Treated us like family... Honest salesman? That's what you get with Ken, MY next car will for SURE be from this dealership. Thank you Ken!
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October 2023 by Darrick Kingston
Great service Nicole foukal did a great job communicating everything that’s wrong with my car and it’s greatly appreciated. Very genuine and felt great to know the serious problems I have with my vehicle.. thanks much ??
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September 2023 by Sundincubus
I've had a poor experience with one the service desk associate. Few weeks ago, I went in to asked for a quote and scheduled to have my 2016 Nissan Rogue maintenance done on the CVT Transmission, fuel induction and the all wheel drive fluid service for the cost of $540. Today, I went to the dealership to drop off my vehicle and they slap me with a higher price then that of what's originally stated on quoted paper. Why is that?.. and what kind of business establisment would pulled something like this? And their justification is that it's due to inflation. I don't care about inflation. What the customer care is what's originally priced on quoted paper. To me, this is just bad business practices and it's wrong. Whoever read this review, I hope you'll think twice before you take your vehicle there for any maintenance on your vehicle by this car dealership. They have a tendency to quote you at a certain price and when you get there, you get slap with a higher price. Who's to say that if you were to buy a car online from this dealership for 40k and few weeks later when the car arrived they'll turn around and say you'll now have to pay 50k for that car you've ordered because of "inflation"? This is my first and last time that I'll take my vehicle to this dealership for any maintenances purposes.
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August 2023 by Suzann Grill
From the online portal to the finance department, it was an amazing experience. I worked with Ken R and he was very helpful, personable and made my car buying experience the best I have ever had. He truly listens to what you’re looking for in a vehicle and is honest. The entire team at Kocourek Nissan made me feel like family and I highly recommend you buy your next vehicle there!!
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August 2023 by Tina Whitford
Our leases were up, and we had decided to purchase both vehicles. This was our second set of vehicles we had leased. All four vehicles were through Kocourek Nissan. All of our services work for the past 6 years was done at Kocourek as well.Now that it was time to do the paperwork to purchase, I thought it was only right to go to Kocourek.When I called and talked to Todd in finance, he asked if I really wanted to go through them or if I would rather go somewhere closer because he was really busy. I told him we wanted to have him take care of it since this was where we leased from. He said he would call back the next day. That was the beginning of July. As of today, July 26th, he hasn't bothered to call back. Oh, a sales guy called a few days after my first call, and my husband explained we were waiting to hear back. He said he would talk to management and get this process started. Still no call back. So we took our busy to Van Horn Nissan in Steven's Point. Kocourek has lost all our business!!
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August 2023 by Kari Nitsch
Rich in service was excellent to deal with. Very polite and knowledgeable when setting up the appointment to dealing with him in person regarding the diagnosis of the vehicle.
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June 2023 by Haesol Kim
Kristina helped us very quick. She knows what we need. My brother who is a new immigrant and we were desperately looking for a car. Kristina helped us out right away. Huge relief!!! She is super sweet and kind. Also Ken is very nice gentle man. I am so happy that I choose the right place. I saved my time.
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May 2023 by Richard Harmon
Bought a used car from them in Feb 2022. One day after they delivered vehicle to me had issue with issue with transmission requiring replacement. I was able to convince them to replace at no charge. Was without vehicle for nearly a month. Now 14 months later having an trouble with transmission. You can draw your conclusions.
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April 2023 by Ruthie B.
Let's talk about how these a$$holes charge $100 for an oil change....on a KIA! Those are Benz prices! On top of that, they don't even vacuum your car when they return it to you. Swindlers. Horrible service.
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April 2023 by Marcusf250
High pressure, pushy, will try to make you sign documents & RUN YOUR CREDIT before even agreeing on a sale price or your trade amount. Worst buying experience ever. Ripped off on an old Nissan pickup by Kaseno
