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November 2023 by Mark Laverty
Before spending time with this company, I would be wary of the information being provided. I inquired about the availability of a vehicle on Monday morning that was posted as available on their website along with autotrader. I called the office shortly after they opened for business and the sales person confirmed the vehicle was available.After working through some coordination to get to the dealership from out of town, I received a call around 1 in the afternoon confirming that the car indeed sold... the previous Thursday.I understand the marketing play, leave it up there longer to get more leads but it wasted a lot of my time and shows the lack of transparency and honesty within this company. I would be wary before committing to a large purchase with a company that functions in this way. Hope this helps others save time and potentially a bad deal.
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November 2023 by Tess m
Christian spent two days finding me the perfect KIA. He was so patient while we searched thru all of my options and all aspects of the decision making process. My daughter and I have talked about returning in the spring to look for a car for college. We know who to look for when we return.
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October 2023 by Keenan Jones
My first actual nice car was a 2016 Kia Soul from this dealership. Very nice people who work there. If you ask a question, they always have an answer. I was able to get into a new 2023 Kia Forte in only one day with no stress. I will always be choosing this dealership.
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October 2023 by Vivian Rhody
All went well. We are happy with our new truck and coverage. The dealers knew what they were doing, even though we said no about getting one coverage, they still put it down that we said yes. In hearing more about that coverage we decided that it was a good one to get anyway. They had alot of material to cover with us and we had alot to take in. We are very satisfied with our purchases.
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October 2023 by Alicia Vazquies
Everyone was honest and quick to answer questions we had. We got scheduled to see a truck we wanted the next day and it was ready for us right away despite it being in the shop for inspection. Our experience was great and we definitely recommend kocourek.
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October 2023 by Wendy Woo
I highly recommend Ken R!! He was very knowledgeable, respectful and nice. He answered every question I had quickly. And he made my experience fun :)
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September 2023 by N Z
Were greeted upon entry each time, Very friendly, patient, met customer needs, not pushy by any means [ Ken ] highly recommended, will look for exactly what you are searching for, price, pymnt & details, will follow thru on calls after purchase, will provide you an awesome 5 Star customer experience! We walked out of several dealerships for poor customer service. We only have terrific things to say about the wonderful ways that we were treated with integrity and dignity at Kia of Wausau, Wi. Ask for [Ken]. Enjoy your shopping experience as we have.
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September 2023 by Jon Rossmiller
Beautiful showroom and waiting area. Scheduled an appointment so didn’t have to wait to meet with salesperson.Gave me fair trade-in and the car prices were as stated, no sales commission.All paperwork, title transfer, plates, loan, insurance was handled by the dealership. (No trip to the DMV!)Will definitely work with this sales team again.
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September 2023 by JANE TROTTER
If your Kia is not under warranty, do NOT bring it here for service. There is a $175 charge just to ”diagnose” a possible problem. It’s understandable that their techs need to get paid for their time, but $175 just to look under the hood is exorbitant. Save your gas $ and go to your local non-dealer mechanic.
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August 2023 by Nicole Zelazoski
Were greeted upon entry each time, Very friendly, patient, met customer needs, not pushy by any means [ Ken ] highly recommended, will look for exactly what you are searching for, price, pymnt & details, will follow thru on calls after purchase, will provide you an awesome 5 Star customer experience! We walked out of several dealerships for poor customer service. We only have terrific things to say about the wonderful ways that we were treated with integrity and dignity at Kia of Wausau, Wi. Ask for [Ken]. Enjoy your shopping experience as we have.
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August 2023 by Kasie Justman
Ken did a great job understanding what I was looking for, what my budget was and ensuring I was informed along the way. No pressure to buy or go over budget. Pleasant car buying experience!
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August 2023 by Steve Grams
No hassle purchase on a vehicle that’s hard to find. Many dealers adding a “market price “ adjustment. Thankfully Kocourek is not doing that.
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August 2023 by Ash S
They found my perfect vehicle I was looking for and answered every question every step of the way. I wouldn’t choose anywhere else to purchase a vehicle.
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July 2023 by Tom Grim
We were looking to buy a telluride. They didn't have but had y coming by 6-29. Which is today. We were informed 6-28 at 4 pm that they were in. 4 were sold in advance. We asked when they came in and they said 6-27. We had requested thet contact us right away when they came in. By the time they contacted us they were had sold the 5th one. We told them we were 99%sure we would get one when they came 6. We would not say 100% with out seeing it. We told them we needed them we wanted the bench middle seat. Well guess what they sold that one the day day we were notified we were warned about the but did not go by someone else's
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June 2023 by David
My KIA optima 2015 was, under KIA recall #P11802W/X on 06/06/2023.They don’t have loaner car, but they said they will fix for me as soon as they can.Except the fixing car is just NOT done yet. But The people there have very good manner and very professional.-Pau Lian