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October 2023 by J Button
I recently had the pleasure of purchasing a vehicle from Kocourek Chevrolet, and I must say, it was a fantastic experience overall. From the moment I met the salesman Isaiah, I knew I was in good hands. Isaiah was not only knowledgeable but also extremely attentive and friendly. He patiently listened to my preferences and helped me find the perfect car that matched my needs.Moreover, the assistance I received from the finance manager Marc was equally exceptional. Marc's expertise and professionalism made the whole financing process smooth and hassle-free. He took the time to explain all the options available to me, ensuring that I made well-informed decisions.Overall, my interactions with Isaiah and Marc were nothing short of amazing. Their exceptional customer service, attention to detail, and genuine care for their customers truly set them apart. I would highly recommend Kocourek Chevrolet, Isaiah, and Marc to anyone looking for a pleasant car buying experience.
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October 2023 by Tom Garry
I just purchased a used truck from this dealer and was very pleased with the whole sales experience. My salesperson was Angela and she did an outstanding job making sure everything was in order and that my vehicle was exactly what I wanted. The paperwork part of the purchase was fast and efficient. When I left with my truck I was a satisfied customer.
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October 2023 by Dawn Homan
The team at Kocouek was wonderful to work with! From the time I walked in the the door to me driving my new car off the lot! So easy to work with they listened to what I was looking for helped me understand all the technical aspects and making the financing a breeze. I would recommend them every time!!
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October 2023 by xeng lor
I inquired about a truck I saw on the website in July and was told it was expected in the next month or 2. Isiah was a great help keeping me updated within the past 2 months letting me know the status of the truck. When it arrived he texted me right away. He was very professional and friendly throughout the entire process. Marc did our paper work and epxlained everything clearly to us and helped us choose the right extended warranty plan that fit our needs. Great place to purchase vehicles this is my second purchase from here and won’t be my last they definitely do treat customers like family.
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September 2023 by Linda Rosin
Fixed my trailer brakes by troubleshooting up front and was able to take my truck home in minutes. Appreciated the low cost, efficiency of the service dept. They didn't charge me for the full diagnostics.
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September 2023 by Brenda Erickson
I was in to have a cargo mat and mud guards put on my recently purchased car. I was happy with check in and the service I received. Also my Salesman stopped by the waiting area to see if I had any questions or concerns with my new car. Very personable people. Awesome job!!
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September 2023 by Kelsey Marrero
I came in very concerned about my Tahoe and wasn’t sure about my warranty. After dropping it off I was surprised at the timely manner the Kocourek crew took to find the issues I was inquiring about. I would say they had called me back in within 20 minutes give or take from the appointment I made to go over the work needed.Ben was very knowledgeable and helpful. He was able to answer all my questions and help me get into service quickly, provide me a rental, as well as get my vehicle back to me and ready for the road in 7 days.We will be back for future vehicle care because of the care we received for a very stressful near break down moment for our SUV. The process was made simple and put us at ease.
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August 2023 by Jody Bartz
Wonderful from start to finish! Mike excellent with us! Marc especially personable and great at explaining! Would definitely recommend him! Jesse wonderful at introducing us to different aspects of our Traverse. Would definitely return, and I have never said that about other dealerships I’ve dealt with in the past!
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August 2023 by Scott Hetland
The worst vehicle buying experience ever. Purchased used Chevy Trail Boss and on the way home noticed the vehicle had significant foul odor and had extensive hail damage on the hood and roof (not reported). I made the fatal error of not test driving it prior to the sale due to my distance from the dealership. I test drove other Trail Bosses, so that wasn't a top priority...fatal mistake. Called the dealership the next day and said I would be bringing it back and trade for a similar Trail Boss on the lot. Went to test drive that one by salesman (Terry) said it was out but it would be back shortly. Completed the paperwork for that one with upset finance guy (Marc). After the paperwork was almost completed, sales guy comes in the the room and says the truck was sold - two weeks ago....Left the dealership and headed home. Found another truck on the lot, and made an appointment for 9:30 am to complete the sale. Showed up promptly at 9:30 and was directed to waiting area. At 10:00 Marc shows up and says nobody told him I was coming and he hadn't looked at the paperwork yet and was booked until noon. The original truck is still on the lot, so the smell must still be there. Do your homework if working with this sales group.
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August 2023 by Stephanie Streck
We searched for a very specific vehicle for a while online. When we found one in transit to Kocourek Chevrolet in Wausau, we got connected with Terry. Terry and David did a phenomenal job working out a trade and confirming a hold on this vehicle virtually so we wouldn't need to make multiple trips to the dealership. Once my vehicle arrived, we tried fitting in the vehicle purchase in on an already busy day. Marc was amazing at meeting our speed of purchase and helped us to feel informed while understanding our window of time. Having a dealership that molds their car buying experience to the needs of their buyers like the men at Kocourek did for us, is EXACTLY what we were looking for when purchasing a vehicle. Thank you all for making what could have been a stressful experience, enjoyable!
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August 2023 by Anthony Chuilli
Giving a huge shoutout to Tom and the rest of the Kocourek team for taking care of me. I bought a vehicle and warranty in March, a few months later I had engine issues outside of the dealerships control. My warranty was initially denied, I then got Kocourek involved and Tom went above and beyond to make sure the situation was fixed. Between providing excellent service, and providing me with loaner(s), and overall just being a huge help with the situation. I would absolutely recommend Kocourek to anyone looking for a vehicle.
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August 2023 by Becky Wendt
Mike,and everyone involved in my purchase was phenomenal. Very informative, knowledgeable, and kind. They made my purchase exciting and fun. I couldn't ask for a better experience. This is our second vehicle from Kocourek, and it was excellent.
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August 2023 by Scott H.
The worst vehicle buying experience ever. Purchased used Chevy Trail Boss and on the way home noticed the vehicle had significant foul odor and had extensive hail damage on the hood and roof (not reported). I made the fatal error of not test driving it prior to the sale due to my distance from the dealership. I test drove other Trail Bosses, so that wasn't a top priority...fatal mistake. Called the dealership the next day and said I would be bringing it back and trade for a similar Trail Boss on the lot. Went to test drive that one by salesman (Terry) said it was out but it would be back shortly. Completed the paperwork for that one with upset finance guy (Marc). After the paperwork was almost completed, sales guy comes in the the room and says the truck was sold - two weeks ago....Left the dealership and headed home. Found another truck on the lot, and made an appointment for 9:30 am to complete the sale. Showed up promptly at 9:30 and was directed to waiting area. At 10:00 Marc shows up and says nobody told him I was coming and he hadn't looked at the paperwork yet and was booked until noon. The original truck is still on the lot, so the smell must still be there. Do your homework if working with this sales group.
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July 2023 by Mike Close
was a very good experience, easy going and very personable staff. Isaiah helped me choose the perfect used Jeep I was after and Marc got me the rate and payments I needed to have without any issues, Jesse and his staff made the truck pop with the extra detailing I had done. they went the extra mile and will be recommending them to anyone who asks about a new or used vehicle. well worth the 100 mile drive to buy a vehicle, 5 stars all the way!!
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July 2023 by J Paape
We recently purchased our first vehicle from Ryan at Kocourek in Wausau. We ended up running into a significant/complex issue (outside the dealership's control) shortly after taking ownership. I was very impressed with how the team at Kocourek took care of us. In my opinion, they went above and beyond....doing much more than they had to do. The team was focused on ensuring we were a happy and satisfied customer. Our salesman (Ryan) even delivered a replacement vehicle to our daughter several hours away. If you are buying a car....this is the place to go.....I am now a life-long customer and this will always be my first stop.
