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November 2023 by Matthew K.
To be fair, I've never purchased a vehicle from them. I've only had my vehicle repaired there. Two previous appointments have been fine. In fact, I was very happy. Without getting into details, the last experience was horrible. I was lied to, and lied about to General Motors about a repair issue. They purposefully did not give me information I needed to make a decision on repairing my vehicle, only quoted me an astronomical amount to fix. I will NEVER support their family of dealerships ever again.
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August 2023 by Scott H.
The worst vehicle buying experience ever. Purchased used Chevy Trail Boss and on the way home noticed the vehicle had significant foul odor and had extensive hail damage on the hood and roof (not reported). I made the fatal error of not test driving it prior to the sale due to my distance from the dealership. I test drove other Trail Bosses, so that wasn't a top priority...fatal mistake. Called the dealership the next day and said I would be bringing it back and trade for a similar Trail Boss on the lot. Went to test drive that one by salesman (Terry) said it was out but it would be back shortly. Completed the paperwork for that one with upset finance guy (Marc). After the paperwork was almost completed, sales guy comes in the the room and says the truck was sold - two weeks ago....Left the dealership and headed home. Found another truck on the lot, and made an appointment for 9:30 am to complete the sale. Showed up promptly at 9:30 and was directed to waiting area. At 10:00 Marc shows up and says nobody told him I was coming and he hadn't looked at the paperwork yet and was booked until noon. The original truck is still on the lot, so the smell must still be there. Do your homework if working with this sales group.
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April 2023 by Ruth Iwanski
I bought a 2016 GMC canyon, it had some problems and they took care of it. I would highly recommend buying your next vehicle from them, I won't buy anything from anyone else besides them , Ryan H is the best, thank you so much for everything
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March 2023 by Amber Hall
First time buying from Kocourek Chevrolet and I was greeted by Jordan Nelson. Jordan helped me through every step of the process, he didn’t 20 ? me or hound me, very patient & listened to wants. If he didn’t have an answer, he found one. All in all, it took about a week to find the right vehicle and the process was pleasant as well as everyone I interacted with, including Marc Levy. Thanks Kocourek ??
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March 2023 by Kreg White
Great service, and got me into a new truck even though my credit wasn’t perfect. I definitely recommend going to Kocourek when you are looking for a new vehicle!
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November 2022 by Darrin Chapman
Know my vehicle is being serviced right but the wait time and cost are unbelievable.
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October 2022 by Musa H.
Too many problems. Bought a car from them and they didn't give me a temp tag , after calling over and over then they sent it but they forgot the title and never gave me a bill of sale or receipt then after a struggle it was given to me and then was a problem with the title and needed help fixing it so I called and called they refused to help and finally received a call with from the manager and with all the arrogance in the world he was yelling, upset and said they can't help , truth is he doesn't want to help. Not a good place to do business with.
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December 2021 by Thomas Zimdars
Very friendly people well managed and fast service
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October 2021 by TJ D.
I would not recommend buying a vehicle from this dealership ever. Payment packed my deal on my new truck back in April with a $4,000 non GM warranty without telling me it was included in the price. The deal got done and then figured out what they did. Luckily was able to get the deal redone. If you buy from them, make sure they break down the numbers so you know exactly what they're charging you. Slimiest place I've ever dealt with.
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July 2021 by Shannon Stade
Purchased our 4th vehicle from Kocourek today and just as in the past, the experience was nothing but wonderful! Paul and Marc put a delightfully personal touch into the experience and it’s service like theirs that keeps us coming back. Thanks guys!
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July 2021 by Mary Wickkiser-Dewey
Had an awesome experience with Paul Roberts and Mark Levy!! Very friendly and professional!! Highly recommend these guys!!
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May 2021 by Austin Jon Rowell
Marshall and Tom did a great job taking care of me! Marshall helped find me the right car RIGHT AWAY, first car he showed me was the one. He got me a screaming deal on a 2018 Hyundai Sonata that was well under blue book value to make the banks happy. Tom worked out any complications with the bank so I can leave with my car the same day with no hassle! HAVE MARSHALL HELP YOU! He is great and does not pressure you into buying a car. Marshall and Tom Care about getting you in the right vehicle that best suits you.
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April 2021 by Alicia Sackmann
Easy service, you pull in the garage they go over your vehicle with you, then they usually give you an estimated time. And you can wait in their waiting room with a tv, they also have water and coffee for your wait.
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July 2020 by Catharine S.
In November, I had purchased a 2013 used Chevy Cruze from Kocourek Chevrolet. The car was supposedly thoroughly checked over and was in solid condition. The car had 106,000 miles on it. Admittedly, i didn't purchase an extended warranty. I was paying over $8000, and the warranty was fairly pricey. I also felt I could trust them when they said the car was in good condition. I have had all of the regular maintenance done, and have taken care of the vehicle. Now, at 113,000 miles, the engine is in need of replacement with low compression, and oil blowing by the piston rings. Also, the transmission needs to be rebuilt. I contacted the dealership, and they said they could do nothing for me because it was after the 30 day period of my vehicle purchase. I understand that not every problem is foreseeable, but how could all of this be missed? In my opinion, I would be very cautious about buying a used car from this dealership. I question how well this car was inspected before selling.
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May 2020 by Mikey H.
Staff are friendly and knowledgeable. Went in knowing what I wanted, and the salesman was very helpful. The process took little more than an hour, and I drove away with a beautiful new vehicle. Thanks, Kocourek!