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November 2023 by Sherry C.
I bought a car in September 2023 from Kia of Wausau, after I traded my 2021 Kia Telluride SX prestige NF, I was told I would get 2 keys by my sales person and the finance manager, I had to go out of town after the deal was settled that day so I accepted that I would get a call when they received the key from Audi of Wausau, cause it was a transfer through the kocourek dealerships, I never received a call, I actually had to call them at least 3 times and never received my key I was promised that came with the car, I am now being told after 3 months of waiting with no response that there is no second key, and it was the sales persons mistake for telling me I would get a second key, key fabs are very expensive, and I would have excepted having been told the truth from day one that there was only 1 key, but I was told there was 2 and it was coming from the Audi store in rib mountain. I would appreciate it if someone would do a very loyal do diligence and get my second key I was initially promised. Sales people will do anything to mislead you to get a deal, especially at kocourek Kia..
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August 2023 by Scott Daniels
Worst experience ever!!!!!! Bought a van last September, one thing after another is going on with this van, 1st week engine blew, took forever to get anyone to call me back or tell me what’s going on with it, got it back then the spark plugs and coils started to go out one by one 3 to be exact and not all at the same time, then the drivers side window switch broke followed by the rotors and pads and now the struts need to be replaced!!!! Haven’t even owned it a year!!!! Have the extended warranty nothing is covered under it. Definitely not happy and will not be referring anyone!!!!! Do Not buy certified pre owned, not even a year and have put over $5,000 into it.
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August 2023 by Google user
Worst experience ever!!!!!! Bought a van last September, one thing after another is going on with this van, 1st week engine blew, took forever to get anyone to call me back or tell me what’s going on with it, got it back then the spark plugs and coils started to go out one by one 3 to be exact and not all at the same time, then the drivers side window switch broke followed by the rotors and pads and now the struts need to be replaced!!!! Haven’t even owned it a year!!!! Have the extended warranty nothing is covered under it. Definitely not happy and will not be referring anyone!!!!! Do Not buy certified pre owned, not even a year and have put over $5,000 into it.
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April 2023 by Ruthie B.
Let's talk about how these a$$holes charge $100 for an oil change....on a KIA! Those are Benz prices! On top of that, they don't even vacuum your car when they return it to you. Swindlers. Horrible service.
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March 2023 by Scott Prochnow
We have bought multiple vehicles through Ryan and would recommend him and the Kocourek team to anyone. Scott
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March 2023 by Amber Hall
First time buying from Kocourek Chevrolet and I was greeted by Jordan Nelson. Jordan helped me through every step of the process, he didn’t 20 ? me or hound me, very patient & listened to wants. If he didn’t have an answer, he found one. All in all, it took about a week to find the right vehicle and the process was pleasant as well as everyone I interacted with, including Marc Levy. Thanks Kocourek ??
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March 2023 by Kreg White
Great service, and got me into a new truck even though my credit wasn’t perfect. I definitely recommend going to Kocourek when you are looking for a new vehicle!
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July 2022 by A M.
The dealership - led by Jon Strande (General Manager) - loves playing games with customers, tries to sell cars that are not currently available and have pending offers on them, and fails to reach out to you and respond to messages when left. We were told "Unfortunately, the new vehicle market can be difficult to navigate" when we questioned why the car we were contacting them about (after THEY REACHED OUT TO US TO PURCHASE IT) was actually a sold vehicle! They offered no further explaination, apology, or response when questioned on the matter. I don't deal with slimy dealerships - and Kocourek (and Jon) has proven a slimy dealership. I will be purchasing elsewhere and hope you all do, too.
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May 2022 by Tiff P.
Mike Wasmundt helped me get into my new Jeep! The one I was specifically going there for was sold earlier that morning. So he asked for 10 minutes to do some digging and in less than 10 he called me back and was having another similar Jeep brought up for me to look at! Mike made me feel comfortable the whole time and answered all my questions. He was easy to talk to and was polite and respectful. Thank you Mike! ? Then it was onto Marc Levy to work out my finance options. When I tell you this is someone who absolutely loves his job, I am not exaggerating! He helped me get the best deal at the lowest rate possible, made sure it was within my comfort zone, he didn’t rush me, and even gave me a few pointers to help boost my credit score! I believe they close at 5 on Saturdays and we were there until 7:30ish! Marc, Thank you again! ? You were amazing! They valued my trade in at more than KBB estimated! I have had my new Jeep almost a week now and I absolutely love it! If I could give these gentlemen more than ⭐️⭐️⭐️⭐️⭐️ I definitely would! ⭐️⭐️⭐️⭐️
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July 2021 by Shannon Stade
Purchased our 4th vehicle from Kocourek today and just as in the past, the experience was nothing but wonderful! Paul and Marc put a delightfully personal touch into the experience and it’s service like theirs that keeps us coming back. Thanks guys!
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July 2021 by Mary Wickkiser-Dewey
Had an awesome experience with Paul Roberts and Mark Levy!! Very friendly and professional!! Highly recommend these guys!!
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July 2021 by Rob Kelly
If your looking for a car or truck see Luis in sales
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May 2021 by Austin Jon Rowell
Marshall and Tom did a great job taking care of me! Marshall helped find me the right car RIGHT AWAY, first car he showed me was the one. He got me a screaming deal on a 2018 Hyundai Sonata that was well under blue book value to make the banks happy. Tom worked out any complications with the bank so I can leave with my car the same day with no hassle! HAVE MARSHALL HELP YOU! He is great and does not pressure you into buying a car. Marshall and Tom Care about getting you in the right vehicle that best suits you.
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May 2021 by Matthew Kring
They have done it again! Got a 2021 Blazer RS last night. Look at that Cherry Red pop! Brian Tesch and Marc Levy were rockstars as usual. Austin, their delivery coordinator, was awesome too, and knows his stuff. Thanks guys for another great experience!
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May 2021 by Eric Meloche
I recently bought a used truck from the Kocourek. I live in Illinois and shopped online for a used TRD Tacoma. I thought the salesperson Matt was good, he would reply to email in a timely manner, and this rating doesn't reflect his work. The business manager i delt with has horrible. It would take him 5-6 days to reply to the most basic emails. After we agreed on a selling price he forwarded be a link to accept the monthly payment but wouldn't tell me what interest rate they were using to calculate the rate. It took several attempts to try to get the actual interest rate i was getting on the loan. After receiving the interest rate it turns out their monthly payment was 17$/month higher then it should have been. They said there was a problem with the software. I was then provided with a temporary plate for my truck. If you live out of state keep in mind that the Wisconsing DMV does not issue a paper title and a request must be made from the lien holder. My temp plate will expire today and the dealership has done nothing to help me. They continute to drag their feet. The business manager said again he would get back to me last week but it's been another week and no communication. If you live out of state i would strongly suggest staying away from Kocourek in Wausau.
