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March 2024 by Gregory Heep Sr,
Good customer service but prices are steeper than most places
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March 2024 by Nicole Doyle
Very clean, great selections, friendly service, my first choice when grocery shopping
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December 2023 by pher2470
My husband and I went to the Wausau Festival this morning to get a bottle of wine. There was only one lady in front of us. Bruce the cashier finished the lady’s transaction and started ours. This is what bugs me. I don’t know if he gave the lady the same attitude since we came when he was done ringing her up but he(Bruce)didn’t even bother to acknowledge us. No hello no nothing not even a fake smile. He was even annoyed that we were there buying wine. After he was done ringing our wine, he grab it and put it in a bag and slam it hard on to the belt. He hurried and gave me the receipt and just walked away. I have been in the customer service business for years now and know that there will be days when you don’t wanna be at work or talk to people but seriously this kind of attitude is not acceptable! Next time maybe Bruce should “ fake it till he makes it”
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December 2023 by Elizabeth Mundy
I was a customer there while I worked there. There was a lot of great quality things about the food and what was made daily. I will say as an employee it was a terrible experience working there. You would think with how much they press being friendly that they would want employees to treat others with respect. There was many reasons to dislike my job but it was even worse when you made a mistake of any kind. That mistake was held against you for the entire time of working there and they basically made it where you weren’t given a second chance after a certain amount of time went by. You get rehired you still have a foot out the door as that write up will allow them to fire you the second you make another mistake. Great for employees who are favored bad for ones who the managers dislike. Don’t waste your time or energy working for this store or shopping here as a customer it’s still the same experience as it was when I was an employee. Even after time has gone by.
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October 2023 by Trevor Nelson
Festival Foods has been my go-to grocery store for some time. While they are a bit pricey, they offer a great variety/selection in both their grocery and alcohol goods. My only complaint is the lack of cart returns. They are not existent at this location and ask that you return them back into the store. I've seen several times where people will just leave them in the parking lot which I understand is a customer issue, but cart returns are normally a given at most grocery stores. Every other grocery store in town has one, it might be time to invest!
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October 2023 by Traveler 1
10-8-23. Ordered a birthday cake from the bakery. The young lady that took my order was nice and professional. The 2 layer birthday cake was excellent. Same recipe for over 3 owners and 25 years and is still great.
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October 2023 by Gramma Kaye
"FESTIE IS MY BESTIE" So glad Festival Foods made it to Wausau. I came from Green Bay and missed my west side Festival Foods there. This store has monumental efforts, remodels, upgrades that are great. I like when a text comes through with a good product offer. Unashamedly I make that extra savings trip often. Every visit has been good. Thank you to all the staff for all the smiles and greetings and help in locating items.
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September 2023 by Lesley Scribner
Wow what an amazing shopping experience!! Love the ? Margaritas samples!! Super clean store, friendly staff!!
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September 2023 by Patricia Anders
So much more variety of food items than other grocery stores, big selection of high quality meats, huge deli and bakery with lots of choices, can't find item at store bet you will find it here. Very happy this store is now located here where I live.
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September 2023 by mona kaminski
Festival Foods is very clean and the food is appetizingly displayed. The staff is friendly and helpful. Also the shelves were well stocked. We enjoyed the experience.
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July 2023 by Diane Bungert
One stop shopping to take back to Arizona loved it will be back. Door county Coffee cherry, old Dutch puffs, cream coffee cake and more
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July 2023 by Sheila Lentz-Krahn
Have the worst customer service out of all the grocery stores. Even th mgr was blase with concern of rude cashier.i have given this place several chances, but today was last one. Their prices are way too expensive also. Miss you Trigs!
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June 2023 by Gomez Siblings
This store is very high-end and pricey. The atmosphere and quality of food is better than Walmart, but the prices are too high. You can get good food at Aldi for a much better price.
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June 2023 by Jonathon Her
Festival food is going downhill. It's like no one checks the food quality. Was a good store until the new remodel. Was told there was no manager till 8am, wth is that??? Poor management because i couldn't even get to talk to one about this nasty food.
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June 2023 by Alaconuriss
50/50 since trigs buyout, but staff are wonderful. food is priced between Pick n' Save and County market. food availability is okay, much better than Pick n' Save stock.
