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August 2024 by Brent Burch
My family and I were driving thru Wausau from about 5 hours away and still had about 5 hours to go. We came out of our hotel room on Saturday morning to a flat tire. We wanted to go to Brickners first due to them being a Jeep dealership but the service department was closed. We went to a tire shop up the street on a flat bed tow truck and they came up with every excuse on how they could not help us out. We took the Jeep back to Brickners and Brian Bremness and Glenn Podgorski went out of their way to help us out with our issue. Glenn was there on his day off and spent an hour with us while Brian went thru 4 boxes of wheel lock keys to find one that worked for us. On top of this, they knew I worked at a car dealership in Illinois and still went above and beyond just to be helpful knowing that I would not be buying a vehicle from them. I left the tire and rim with them and came back a week later to get it on the way back and the service department had me in and out in less than 45 minutes! All around a wonderful and impressive experience. Thank you again Brian and Glenn!
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August 2024 by Jan
FIVE STARS FOR THE SERVICE DEPARTMENT!! Just as I was leaving for a cross country trip, I discovered the brake lights were not working on a trailer I was hauling with my 2016 Jeep Grand Cherokee. I talked to Ryan and they got me in right away. He had a great team of guys ready to work on it. Within 30 minutes they had diagnosed the problem and had it resolved. I am so very appreciative for their help and highly recommend Brickner’s of Wausau! Thanks guys!
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July 2024 by Russ Erickson
The body shop did an excellent job in March replacing the passenger side mirror assembly. Very happy with the body shop!
The reason I didn’t give Brickner’s 5 stars is that I was charged 3% (about $20) for using my credit card at the main service desk in the nice new building. I don’t carry $750 cash in my wallet and certainly don’t carry a checkbook. Do most people even write checks anymore?
This extra service charge seems to have started during covid with small restaurants, which I understand since many were having financial problems. Now they seem to be permanent and spreading. Thank goodness the screen didn’t ask for a tip!
Can you imagine if Walmart, Target, Kwik Trip, AT&T, Spectrum, all penalized for using a credit card.
Yesterday I had an oil change at the new Valvoline Instant Oil Change a mile or so away and I did not get charged a credit card fee. I got to wait in my car and the guys had me out in 15 minutes. They even checked the turn signals, license plate light, and brake lights without me asking! They gave me a quote for transmission fluid replacement and radiator flush and fill. Both were a lower quote than a dealer plus I can stay in the car.
Sorry Brickner’s - you lost our business for future regular maintenance of our 3 vehicles. I will still use them for body shop and major work but will stop at the bank to bring cash or dig out my checkbook.
Brickner’s needs to readdress this credit card fee and instead focus on making customers happy and staying relevant.
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June 2024 by SF
This dealership is AWESOME. Every aspect of our purchase experience was top notch. Trae was our salesman and he was exceptional. When we are in the market for another vehicle we will be doing business with them again. We cannot say enough good things about this place because they were just that great. They deserve 10 stars! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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June 2024 by Thomas Pedersen
It's great to know they have both brand-new and used cars on hand and that they're willing to help you find exactly what you're looking for by getting a car from one of their other lots. That kind of customer service certainly goes a long way in making you feel comfortable and satisfied with the dealership. If you're planning to buy a car, it looks like you've found a knowledgeable and welcoming team that can guide you through the process.
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June 2024 by Noah McCune
Honest. Friendly. Knowledgeable. Fair.
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May 2024 by Teresa Fristed
On March 28,2024 I went to Brickners in Wausau for an oil change. It did not go well. First there was no greeting only here for an oil change. I then went to the waiting area. The room was full so I knew I would have a wait. So I waited n waited. People. came n went. After almost two hours I went to find out why so long. Here my car had been done for over an hour. No apologies. No one went to find out what happened. I went to the cashier and pointed out my keys hanging on the Wall and your cashier offered up I called your name. I got no apology, what I got was blamed for the entire situation. I don't think I will be coming back anymore. Your customer service has gotten very lax. Also to add insult to injury I didn't get a code for a free car wash either.
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May 2024 by charles davis
They have taken my wifes and my vehicles for our recall repairs have always been quicker with the repairs then was stated at the time of drop off
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April 2024 by Aaron Bankes
EDITED. When I bought my truck from brickner's 2.5 years ago I would have giving a 5 star now I wouldn't even give it a one star but that is the lowest I can go. When I purchased my previous owned truck all was good I bought a 5 year extended warranty was told when I bought it this was a bumper to bumper warranty and I had some issues went to colby crystler and they told that my warranty was expired at the end of this month so came into brickners and tried to tell them that there was something not right with the warranty they then proceeded to tell me that the warranty I purchased was in fact a 5 year warranty bit it was not a bumper to pumper it just covers the electronics and that my other warranty does intact expire so when I asked him today he told me that the warranty I wanted would have only been 1000 more but in my opinion they lie and I would not recommend to any one to ever go here again. They sy one thing and then do another .......Steven brickner I understand you are going to defend your company and your employees but the fact is the day I bought the truck we wanted the 5 year bumper to bumper warranty minus regular wear and tear and that's what we told them and that's what we thought we were buying I would not have had a issue paying the extra thousand the day we purchased the truck at least thats what he told me today it would have cost so yes your team did deceive us and lied about the warranty so that makes you and your team liars and now you have lost what would have been a loyal customer.
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February 2024 by Greg Altenbernd
Outstanding customer service !! We were traveling from Illinois to the U.P. Michigan on a snowmobile trip. We had a problem with our DEF system and pulled into the dealership. We disconnected our trailer pulled into the shop, met with Jenica who got us in right away. The service team installed a new DEF pump and got us back on the road in a timely matter. Hats off to the whole service department who went above and beyond to get us back on the road. Thanks again!
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January 2024 by patricia Herman
Very professional and helpful.
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December 2023 by Bailey Shultz
Went to get my oil changed in the “express” lane. I arrived at 3:14 pm. My car didn’t even get pulled back for service until 3:47 pm. At 4:16, someone comes out and tells me they’re almost done but my wiper blades are worn down. There’s no way as they were just replaced last month. I deny those services, and think I’m about out the door after an hour for an “express” service. At 4:48, I saw them park my car in the lot outside. They then worked on paperwork for five additional minutes. I got in line to pay and they hadn’t taken off my discount from the jeep appointment and had to wait another ten minutes for them to change my receipt and to pay. At 5:05, nearly two hours after my arrival, I finally walked out the door. I have the times because I was texting my boyfriend throughout this entire process. There were multiple individuals who arrived after me and got more services done, like tires rotated, and got to leave before me. I definitely did not plan my evening around a two hour “express” oil change.
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November 2023 by Judith St Vincent
Called about an auto start. Helpful and nice, but too expensive.
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November 2023 by Tim Emmel
I have been dealing with them for about 40 years never a bad word about them
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November 2023 by TatiVivi
Never came out to assist us while we looked outside, Maybe cause we didn't have the best looking car around.
