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January 2024 by Marcia Thomas
Levi Ketchum was my awesome agent. He listened to my needs and got me in the right vehicle. The test drive confirmed my selection and I love my Jeep. I needed lots of help with the computer stuff and Levi’s encouragement and support made it comfortable to dive into new things. My experience with the service dept has been great too. Recommend highly!!!
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January 2024 by Melissa Suehring
Levi made purchasing our Impala a wonderful experience. His service went above and beyond expectations. Ten out of ten would recommend.
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November 2023 by Vicky Marie
Levi is an exceptional sales rep. Very thorough, very knowledge, a pleasure to work with. I recommend Levi. The service reps are also polite and attentive. Petersen's tried and true, traditional customer service values make their dealership the best in the Central Wisconsin area. I wouldn't shop anywhere else.
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October 2023 by Triston Butzin
I recently went here to purchase a new car and I had the absolute pleasure of working with Levi, he was an absolutely amazing person to work with and I highly recommend if you are to go here to purchase anything I recommend you work with him. My experience was a 10/10.
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October 2023 by Tomas Betancourt
Amazing customer service! I flew into Appleton from Atlanta and Anthony picked me up and drove me 45 minutes to the dealer to pick up my new car. The best buying experience I've ever had. Helpful, honest, and transparent. I recommend them for your next car purchase! 10 out of 10
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October 2023 by Jesse Schulz
Levi. Did a great job. Everything time when I went in for service when he was in there. He helped me out and got it fixed. And now he's in sales. I bought my current truck from him and they got the payments to where it is affordable. Thanks.
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October 2023 by Anthony Polley
Had a great experience going through the process of buying my vehicle at petersens. They were super helpful and went the extra mile to help me and to make sure everything went as smooth as possible! From start to finish they were all great people, especially Levi Ketchum who I got to give a big thank you to for helping me through this experience and being super helpful with it all! Even when the vehicle was sold he makes sure my experience with it is just as good as when I got it. He's a stand up guy and I highly recommend him to anyone looking for a new/used vehicle. Thank you Levi and the rest of the petersens team!
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October 2023 by mac johnson
So I took my 05 dodge that I had just bought 2 weeks prior in for a routine safety inspection. Wanted them to test drive it and and go over everything. They didn’t test drive it I sat in the lobby for maybe 20-25 min and they tried telling me I had an oil leak that pooled under my truck and wanted 2400$ to replace a head gasket.wanted me to replace my cabin air filter that was replaced when I bought the truck and I had just replaced the exhaust manifolds wheel bearings and put a new rim on the truck 4 days before taking it in. They didn’t do anything I asked for and then I was charged 45$ And lied too. Stay away from the mechanics here they clearly have an agenda to sell unneeded parts. Took the truck to a mechanic in waupaca today and they told me they couldn’t see or smell any oil leak. On top of driving it daily and have never seen any oil leaks. Terrible experience.
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September 2023 by Deon Schultz
Needed a quick fix as we were traveling from out of town. They were extremely accommodating to our last minute request. Was very up front with service needed and tried to get us on our way the best they could. Our service technician was a pleasure to work with over the phone and at the dealership.Extremely satisfied with our experience at this location. Would bring our vehicle here if we lived more local.
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July 2023 by Edward Kim
Many issues with this business. Took my truck in about 4 months ago to have a wheel bearing replaced. When I got it back I could hear a sound coming from that wheel. A friend of mine, an ASE certified mechanic working for another company in town, check the wheel. They had installed the wheel bearing without properly tightening it. When I took it back to have it fixed, upon getting it back, again, they said there was “nothing loose” and sent me on my way. Again, he inspected the wheel and found that they had tightened it and then proceeded to lie about it.Recently I took the truck in to find out why the $2,000, 75,000 mile tires I had put on just over a year ago were wearing unevenly. I’ve had the truck in 3 times for an oil change since then and I was told each time it was “too early and unnecessary to rotate the tires.” The two rear tires are basically bald and the front are very close to it. I was told that I needed a ball joint replaced, which they did at the same time as the tires, but that the tires weren’t covered under the warranty. Keep in mind, this was my father’s truck that I inherited when he passed in January of 2022, and I baby it as it’s one of the few things I have left of him, so it’s not like I’m doing doughnuts in the parking lot with it.I will not be returning, I will instead be going to Neville’s. Most of the people I know go through them and they have proven themselves to be trustworthy, unlike Peterson.
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June 2023 by Jacob Farrell
I recently had the pleasure of leasing a 2023 Jeep Renegade from Petersen Chrysler Dodge Jeep Ram in Waupaca, and the experience was nothing short of remarkable. The level of professionalism and dedication demonstrated by the team was beyond my expectations.From the moment I walked in, I was greeted with warm smiles and a welcoming atmosphere. Their knowledgeable staff patiently answered all of my questions, carefully guiding me through the various options, ensuring I understood the features of the Jeep Renegade, and made sure the vehicle met all of my needs.One thing that stood out was the transparency in their process. The team at Petersen broke down the lease terms clearly and explained the financial aspects with complete honesty. There were no hidden fees or surprises - everything was straightforward and fair.The delivery of the 2023 Jeep Renegade was seamless. The vehicle was well-prepared, spotless, and ready to go. Their attention to detail was evident in the vehicle's immaculate condition, reaffirming that I had made the right choice.After-sales service is yet another area where Petersen excels. Their commitment to customer satisfaction didn't just stop once the deal was closed. I've received follow-up calls to ensure that I'm fully satisfied with my new Renegade and to answer any additional queries I might have.My experience with Petersen Chrysler Dodge Jeep Ram in Waupaca, WI was exceptional. Their commitment to providing top-notch customer service and the comprehensive care they put into every aspect of the process have solidified my decision to be a repeat customer. I highly recommend them to anyone in the market for a new vehicle.
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June 2023 by Linda Maurer-Garbe
I have issues with my new vehicle. I was.yold by the tech that the manufacturer didn't put enough oil in my vehicle, and I have to drive it for 500 more miles and bring it back to see if that will fix the issue. If not, tech will check it out. The service department was very helpful and gave me a loner vehicle to drive.
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May 2023 by Garrett Zima
Purchased a Jeep last year and was disappointed with the salesman. Tried slipping in things I did not need. He was not very good at explaining what I was paying for. I had to call back several times to cancel a service. Seems like old shady car salesman tricks. Will avoid when looking for a new car.
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January 2023 by James Balfe
After a minor accident my car was towed to Petersen's for the mechanical repairs. Kayleigh was fantastic at getting my information and getting me home for Christmas!The entire process was painless and fast!My Technician Troy was friendly and understood that when you are without a car your life can change for the worse. He was lightning fast and the work was done to perfection!!!Bring your vehicles here for repairs and while you're at it, buy one or two. Levi is the most knowledgeable salesman in the business.A customer forever,Jim B.
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December 2022 by Rachel Lea
Walked in and it just felt right! All the people we met were wonderful and made our van purchase a breeze! Matt and Jim made our day!! Very honest and no hassle, so glad we found the right place!! Great people to work with! Thankyou!
