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March 2024 by James C
Depiste reporting my concerns regarding the delivery of other people's mail to my mailbox, the issue persists. Not to mention there have been instances of packages being delivered to the wrong buildlings. This ongoing issues never seem to get fixed
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March 2024 by John Leach
Five pieces of mail in our mailbox. Four addresses other than ours. One is a wedding invitation that we will hand delivered to the correct address.
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February 2024 by Taylor Zurfluh
AWFUL. They placed a hold on out mail due to snow. I went in today to ask why I had no mail for 7 days. A rude worker told us we were not getting mail "because of snow." She stated this before she knew our address. I stated that the mailbox is clear of snow and tried to show a picture. Very frustrating. As soon as we get evaluated by USPS, she will remove the hold. They also sent a letter saying we will not get mail everyday due to staffing. Is this even legal? They should not be able to just place holds on houses.
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January 2024 by Marsha Herbert
Since our postal driver retired in October, our packages get delivered to other addresses. This has caused a huge inconvenience for us and the neighbors that have to bring them to us!
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December 2023 by Bb G
Every Saturday they close at 12! There is NO PO box access until 12:30. I’ve been here 2 weekends in a row where the lobby was closed lights off before 12:30! It says on their door and website the hours of operation, and I even got in contact with a supervisor that explained this, yet they close early every time! This beyond ridiculous!!! Especially during the holidays!!
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December 2023 by Sandra Derks
The mail person assigned to my route consistently delivers my packages to the wrong house. We have complained to the post office, but it doesn’t change.
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October 2023 by Margaret Fitts
This is the worst post office ever. I tried to ask the 2 women at the desk what paperwork would be needed to fill out for international shipping. They would not tell me until it was my turn in line at which point I got to the desk and they said you will not be able to fill out the paperwork in time before we close (there was 15 minutes remaining until closing time at 12pm) and now you need to go to the back of the line with the paperwork. They then proceeded to make fun of me to other customers. This is not the first experience that I’ve had like this at the Waunakee post office with this staff.
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August 2023 by Kathryn
Every time I come here they are never open. Update your office hours online. Because that’s what people look at?
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June 2023 by Traci F.
Every single day whoever delivers the mail to our house, gives us someone else's mail.
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March 2023 by K Spring
Drove an hour for a passport appt, waited in line for 20 min only to be told that clerk responsible for passports went home sick. It would have been nice if someone would have called me to cancel the appt!
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March 2023 by Stephanie BECKMAN
Today is the third time that I have gone to this location during listed business hours to find the post office closed. I live in a neighboring town that requires a 40-minute round trip drive... today, that happened to be following a snow storm, meaning that I drove a very scary route (seeing multiple other cars that had crashed) only to find that the post office was closed. As I walked up, another person was leaving, warning me that the building was closed. In the few moments that I was there, two others also walked up to realize that the door was closed. So basically, at least four customers went out of their way to go to this post office during hours listed on google and on its official website only to have it closed. I immediately drove across the street to the UPS store, where I was able to successfully send my package. I also saw one of the others who had been at the post office there, too. Could I have waited until Monday? Sure. But since the website said it was open, I opted for today. Either be open when you say you are going to be, or change your hours. Pretty basic in 2023.
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March 2023 by Samantha Aycock
Never open, even when stated online. Mail service is incorrectly placed at homes so consistently it almost feels like it’s on purpose. Utterly useless.
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January 2023 by Amanda Koch
They are now closing at 5pm due to being short-staffed but have not updated their hours to reflect that. I drove a long way to make it there, was a few minutes after 5, and the lady working there turned me away. Please update your hours - it’s the very least you can do.
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October 2022 by Ruthann Nelson
We had our mail held while gone the last week. Our "held" mail did not arrive today and I talked to Doug. He said he would bring it to our door later and he did!!! Horray for Doub!
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February 2022 by Alana P.
This may be a great post office, but it houses the mail and checks sent in by unknowing people who are being scammed by a supposed spiritual healer named Padre. He says that he predicts the future, but you have to send him money so he can tell you more. This is the post office he uses. He has been taking peoples money for years. If you see him, run. He will try and bamboozle you too!
