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“Each time I go into this branch needing something, I am offered help and solutions. Yesterday Matt handled something fopr my wife and I in the utmost professional manner. Impressed!”
“I needed a bit of assistance so I went to this branch, met Bruni- thank you so much for your patience and assistance! This was a great experience- I love Summit!”
“Sue, the new mortgage lender, is absolutely outstanding! She has been helping our family procure a loan, and giving us advice for helping our credit. She gave us numerous options to explore which was very helpful. Our credit could use some work, and we are not very knowledgeable, but Sue hasn't made us feel silly and has been nothing but kind and helpful.She is also helping my mother with buying a home at the same time. She has spent a lot of time helping my mom explore the best route for this time in her life. Making her feel safe with such a huge purchase has truly meant so much to our family!Thank you, Sue! We truly appreciate all your help and will definitely recommend Sue and US Bank in the future!”
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“Update (11/9/2023): Happily, I found out that there is at least one employee - Ronnel (sp?) from the bank formerly known as State Bank of Cross Plains. He was great when I stopped in and we got my expired card taken care of - thank you, Ronnell! He went a long way in improving my feelings about LakeRidge.I loved State Bank of Cross Plains but ever since Lake Ridge took it over, it's been an unpleasant experience. Staff are consistently rude, cold and condescending towards me. I never received my new card since the other is now expired. I will have to chase them down yet again so I don't get charged extra fees or penalties for declined charges on my stored card.”