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September 2024 by Cindy Phillips
I was completely impressed with their professionalism and customer service.
Big thank you to the Hometown Waunakee team for helping me with a specialty item!
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May 2024 by Scott Brown
I started using Hometown Pharmacy last year after several bad experiences with Walgreens. My scripts are always filled ready and waiting when I go pick them up. The staff are always friendly and helpful the store I use is the Waunakee location.
Will not ever use another big box Pharmacy ever if I can help....
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September 2023 by Jenny Schmitz
Before today, I would have given 5+ stars. However, today after being to several doctors appointments all morning, having a migraine and just wanting to get home, I decided to swing by and pick up my prescriptions. No one really greeted me, and when the lady finally did, she looked up my info and proceeded to scold me for coming in prior to getting a text message that they were ready. When she talked to the pharmacist, she turned back to me and told me that they were going to stop what they were doing just to fill my prescription. After about 15 minutes the lady called me over to the counter and said, you know we are really busy, it’s a holiday weekend, but the pharmacist will be over to review this with you. When the pharmacist came over, I did everything I could not to break down crying. For someone that suffers from mental health disorders, I really felt like I was trash today when I was in there, other than the pharmacist who was trying to be helpful and kind and apologetic. I felt bad for the pharmacist having to work with the cranky lady. Really made me wonder if I shouldn’t switch pharmacies. I can go closer to home and get poor service, but I go out of my way to come here because everyone used to be pleasant, helpful and caring.
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July 2023 by Presley Campbell
Love Hometown Pharmacy! I made the switch from Walgreens after they were unable to fill my medications. The staff is so nice, I'm never have to wait too long for my medication and the store itself is so cute. I would recommend them to anyone looking for a pharmacy to assist with their medical needs.
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August 2022 by Colleen Soetenga
I started using hometown pharmacy after a pharmacist at the other pharmacy in Waunakee didn’t have time to check ingredients on a medication I was prescribed. Instead, I was given a website to research for myself. I’m so glad they were so unhelpful because it made me switch to hometown. When I go to hometown, Heather knows who I am…by name…she is as smart as she is friendly and knows my conditions and makes recommendations accordingly. This is the kind of care and business I want to support. Try it, my husband did and after one encounter at hometown with Heather, he switched to hometown too!
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July 2022 by Emily Wheeler
I started using Hometown Pharmacy about 4 years ago for my rx’s as well as my daughters. Not only is Heather (pharmacist) knowledgeable, genuinely kind, always available to answer your medication questions, she is just a ray of light when you come into the pharmacy! And then there are Dawn, Kelley, & Holly…ALWAYS a friendly smile when you come..I feel so welcome every single time I walk in the door. I don’t know why anyone would go anywhere else!!
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October 2021 by Emily Hassan
I drive to Waunakee from Madison because this pharmacy is so great!
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August 2021 by Amy Statz
The Pharmacy staff is wonderful!! We had 4 people who needed covid test to be able to travel to Canada with in 72 hours. They all had different time slots for their test. However when the 1st one arrived Heather arranged for them all to be around the same time(with in 10 minutes of each other). She went above what she needed to to make this work out. Thanks you so much for the what you did!! Support this business when you can!!!
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August 2021 by Mark Weller
The head pharmacist is aware of an autoimmune disorder that I have, so she took it upon herself to contact me offering a third COVID vaccination. And she was willing to make it happen the very next day! Goodness, that kind of over-the-top service in the middle of a pandemic certainly warrants positive and well deserved public acclaimed. Waunakee Hometown does an excellent job with great competency using a small town, friendly attitude. Can't beat ‘em!
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April 2020 by Amelia Thompson
Everyone is very professional and friendly! It’s clear to see they care about their clients.
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April 2020 by Angela Poster
Excellent customer service
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April 2020 by Theresa Hartung Raemisch
Heather, Dawn, Sara snd Kelly are amazing at Hometown Pharmacy, I know there are others who also work there. The customer service is awesome and they go above and beyond to help with whatever you need. They also have clothes, purses and home decorating decor along with other health needs.
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October 2019 by C Smiley
I just love the personalized service at Hometown. When you walk in, everyone knows you by name. Heather is truly a knowledgeable Pharmacist, and happy and willing to answer any questions or concerns. She has advised me on certain issues with medications that my doctor never mentioned. You never feel rushed or like your business does not matter to them. They also a good fairly good at checking the cash vs Insurance cost to get you the lowest out of pocket cost. Only negative is they still do not have website access to reordering or prescription history for the Waunakee location. This makes it fairly inconvenient to have to call whenever you need a refill or information regarding prescriptions.I would have given 5 stars if it were not for this issue.
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October 2019 by SCJ 1982
I'm so happy that I started doing business with Hometown Pharmacy. All the staff is friendly and very helpful. The customer service is way better than Walgreens Pharmacy. I do regret not making the switch earlier that would have saved me money and headaches.
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June 2019 by Mary Heimbecker
very helpful pharmacy department in Waunakee and they also have lots of great gifts.
