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March 2024 by Becky Yunk Walsch
My progressive lenses are awesome:))Excellent job Callie, Victoria and Kristine!!Thank you so much ????
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March 2024 by Randyljohnson
I picked up my new glasses at the Sunset location today. Terri was the optician who helped thru the whole process from start to finish. She was extremely helpful and knowledgeable about the frame selections and lens choices. I would say this pair of glasses are by far my favorite.
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March 2024 by Jeann Baker
Kristine was extremely polite and very helpful. I will come back for other things I may need. Thank you Kristine
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March 2024 by abby fenske
Kristine was an excellent help! I came in looking to adjust my glasses and she was pleasant and fun to talk to. I look forward to coming back in the future!
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December 2023 by Sarah Liska
We had a wonderful experience with Kristine and Katie during our recent visit. They were very helpful while we were picking out my daughters first pair of glasses. They gave her good information, helped with sizing and styles and were very pleasant. Looking forward to going back when the glasses come in.
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December 2023 by KeeKee H
Kristine is an amazing person. Attention to detail and she was an absolute pleasure to work with. Thank you for all your hard work and for not rushing me. I love your laid-back style. Keep ithisuup I'll be back.
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December 2023 by Mitchell Rollefson
I visited today with the intention of replacing my broken frames with a new pair. I was greeted upon entry by Kristine H. She invited me to sit down and proceeded to bring me about 2-dozen different frames based on my preferences and told me the different benefits of each style. Kristine went over the different kinds of lenses and priced out each option. Kristine was very patient, kind, and very professional to not just me, but each of the other customers that walked in. Then, when I had my new frame order finalized, she told me that she had my old frames repaired while I was waiting free of charge. I still wanted/needed a new pair, but now I have a solid backup set. White glove service all around.
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December 2023 by Kathleen Roe
Dr. Osborne was very thorough with my eye exam. Kristine was the best with helping me pick out my glasses. A pure joy to work with. Very personal but yet very professional.
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November 2023 by Michael Anish
I visited this location today for my eye exam. I was greeted by Terri J who was very friendly , patient and knowledgeable. My exam with Shannon went well. She made me comfortable during my exam and answered my questions patiently. Once I was done with my exam, Terri let me choose and try few frames and finalize everything I needed. She helped me until I got out. I would definitely recommend visiting this store. Special thanks to Terri J.
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November 2023 by Carol Stuhlman
I was taken care of by Kristine as soon as I walked in the door. She was extremely helpful and also fixed my 4-year-old dilapidated spare glasses that I was using because my current glasses broke. I didn't think it was possible, but she did it.Kristine was very knowledgeable and taught me a few things about glasses I was not aware of!She was very pleasant, funny and personable. She took the time to find me frames that fit and that I was comfortable with. She is terrific at her job!I will definitely continue to use Wisconsin Vision and I hope to get Kristine again.Thank you!
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November 2023 by D R
Kristine was very helpful in helping me to pick out a new pair of prescription sunglasses. She went out of her way to try on several pairs and help me to finally come down to the one that looked best. She also helped to make sure that these and my regular glasses fit right on my face. She was very professional and personable. I will definitely go back to see her again for my future needs.
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September 2023 by Justin & Jenny Krohn
I have been a patient at this location for quite some time and always have had a good experience here. All the staff have always been friendly and helpful. I just want to specifically mention how much we appreciate your optician, Kristine. I have worked with her multiple times and she has gone above and beyond with each visit. She is always friendly, knowledgeable, and helpful. Our latest encounter with Kristine, my daughter was doing a contact lens class. After my daughters hour class was up and she still wasn't able to get her contacts in, Kristine offered to work with her just a little longer. A short time later my daughter was able to get her contacts in and was so happy! My daughter and I appreciated her extra time, patience, advice, and enthusiasm!
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August 2023 by Drew
If there is a quality issue with your new glasses, don’t expect Wisconsin Vision to stand behind their product or to take you seriously.I bought 2 pairs of glasses from the Sunset Ave location. After getting both pairs adjusted I noticed that on both of the lenses have the top bowing out away from the frames. My main glasses is bowing out nearly enough to see through frame, maybe 1/8” out of frame. My other pair is not as pronounced, but still not sitting in the frames and bowing out.I brought the glasses into the store manager and was immediately told that the glasses are supposed to look like this and there was nothing they could do. If I wanted the lenses to be remade, I would have to pay list price on new ones. Frustrated, I left the glasses with the manager. I grabbed a few pairs of my older “backup” glasses and came back to the store to show the manager so she could compare 2-3 year old glasses to new ones to get a better idea of the complaint. As it turned out, one of the pairs were rx sunglasses made by Wisconsin Vision and the lenses barely were in the frames. The manager would not get the glasses I had previously dropped off 20 minutes prior to compare to my older sets so she could see what i was trying to explain.With an attitude, the manager told me that she would have to talk to another manager and would get back to me Monday (today) but not to expect Wisconsin Vision to do anything.Monday came and went and no follow up from them. Don’t really know what my options are, go to the insurance company and credit card company to fight to get my money back for glasses I do not have? Pay list price somewhere else for new glasses and accept a decent financial loss? Either way, I will NEVER return to Wisconsin Vision for anything moving forward.
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July 2023 by Josh Rinka
Kristine was extremely helpful, both with the searching and purchasing of my friends new glasses!! She was extremely nice and had a beautiful smile that made my day!!
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July 2023 by Abby Haldeman
Kristine H. provided me with a fantastic experience! She assisted with me with picking out frames, took into consideration my likes and needs, explained pricing and was very friendly/easy to talk to. She was very respectful and polite. I have no complaints!
