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March 2023 by adrian edwards
Horrible customer service my daughter has a kid friendly account with this bank we usually go to the location closer to our house on Racine, however this location was close by. i took her to make a deposit in the drive thru the very rude lady name cristi (of 8years of service) working at the first window was very rude to my 8yr daughter she was very dry and not helpful at all my daughter was depositing her $1 birthday gift certificate from the bank the lady did not even say happy birthday only thing she did was gave us attitude. my daughter asked to answer the question of the month for a token the rude lady refused to allow her to answer the question so i refused to pull off she then made a threat to call Waukesha police if i did not allow the car behind me to be serviced. i don't appreciate the customer service myself or my child received this is the main location you would think they have better staff with better attitudes i also called and filed a complaint . i will also be following up with the branch manager.
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March 2023 by Mark Constable
Excellent banking and very accurate and friendly employees. Thank you Waukesha State Bank!
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October 2021 by Marie Ann
A big, big, THANK YOU to DeAnne P. at Waukesha State Bank. She was quick to assist me, and took care of an urgent request I had.In a world ever changing, it's nice to see that there are genuinely kind and caring people who are willing to go out of their way to help.
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April 2021 by Lexi Shanklin
I would run in the opposite direction if you're a first time homebuyer. Don Madisen was rather condescending. I've been banking with them for 13+ years and had two previous auto loans with them. I expected different customer service and will be leaving the bank.
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April 2021 by Stephanie Cresci
We've been working with Waukesha State Bank for over a year, specifically with Kristen Bulfer who has been absolutely amazing. Anytime we've had questions/concerns she is so quick to respond and get the answers we need. Whether your looking for a home loan, personal loan or just banking info she is extremely helpful and speedy in response. Each department works seamlessly together. I wouldn't bank anywhere else! Thanks Kristen!
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March 2021 by Brandy Coakley
A huge shout out to Gerry Lyn Benton and the Waukesha State Bank staff! Best customer service! Efficient and knowledgeable! Thank you for all your help!
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March 2021 by Alexandra Katula
Cannot recommend Brenda Mosehart highly enough as a mortgage lender. We have worked with Brenda frequently over the last few years and she does such a great job explaining the process and keeping clients informed every step of the way.
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February 2021 by Susana Perez
Jose Velez was an excellent representative of the bank and was very profesional, respectful and helped me in a couple of seconds. Excellent service would recommend them as I’ve been banking here for over 10 years.
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January 2021 by Terry Moore
We needed to add a person to our authorized people who can enter our safe deposit box. Kaleena answered all my questions and found an acceptable process which met the bank's and our needs. She coordinated the process of our signing their new lease agreement and cancelling our previous agreement. The whole process was smooth and seamless for the 4 members of our family. Kaleena was very professional and coordinated the whole process in a very timely manner. Thank you very much, Kaleena.
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January 2021 by Paul Juhnke
As a customer, I want to say how impressed I've been with Kaleena. I've dealt with many people, bankers and other service people (as a business owner for over 35 years, etc) and she is one of the best I've ever worked with - her competence, professionalism, friendly, helpful etc. I can't say enough positives about her.
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November 2020 by Bob Salb
I have had the pleasure of setting up two separate business accounts with Gerry Benton and both times it went very smoothly. She was able to handle the complexities associated with each account with ease.
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October 2020 by Shannon Staupe
My now deceased Father has banked here for many many years as well as his Father and myself. My experience has been nothing but positive especially after my losing my Father. Jeremy Behling has been so wonderful to work with & helpful. Erma at the Customer Service desk is amazing and friendly as well. The relationship Waukesha State Bank has with their customer is more than just business, It feels like family there and they really care.
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October 2020 by Marlene Wagner
I don't often write reviews, but I got such amazing service from Heather Pfalz at Waukesha State Bank that I want other people to know. I wanted an equity line of credit, and she was able to set it up quickly and efficiently - and with no closing costs! I highly recommend this office!
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October 2020 by DeAnne Blazek
Waukesha State Bank has served my personal and professional/business needs for over 30 years. I appreciate their exceptional service and support, which continues today. Thank you so very much!
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October 2020 by Erik Richardson
I have been using the branch at 18300 W Capitol Drive for years, and Anna Eby and the rest of the team are so good that I keep doing some of my banking there even though I have now moved out of the state.