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September 2023 by Megan c.
Absolutely terrible....corporate should get involved with this store. We have visited this Walgreens for over 20 years and haven't had issues. This past week was the worst experience, prescription was sent in at 10am, we called all day to see if it was ready. Sitting on hold with the horrible automated system, by 7:30pm the prescription was STILL not ready and they told me it was just sent in, earlier in the day they told us it was "processing." An hour later we sat on hold for about 30 minutes, then we were told they weren't sure if it was even in stock. Such a waste of time...I will not get a prescription from this pharmacy again.
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August 2023 by TO V.
Please train your pharmacy staff. It's bad. Bad. Bad. Bad. I'll keep writing until there's enough content to post this review. Bad.
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May 2023 by Kathleen H.
One of the problems is they use the antiquated prescription retrieval of a plastic bin jammed with order after order. It is time inefficient and often the latest orders are not even in the bin. They are also prone to sending a text saying it is ready when it is not. Also they often have half order fills which means another trip to the bin situation.
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December 2022 by Google user
Their drive through is horrible. I’ve been told to come back in an hour, then I do, and they say it’s going to be another hour. It also takes 15 minutes per car to get through the drive through. It’s horrendous.
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November 2022 by Amanda Connolly
Their drive through is horrible. I’ve been told to come back in an hour, then I do, and they say it’s going to be another hour. It also takes 15 minutes per car to get through the drive through. It’s horrendous.
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March 2022 by H. A.
Nicest pharmacist & staff I've ever encountered, above & beyond with their kindness & service today and any other time I've been there. Truly, all the staff in the store with any encounter has been great.
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March 2022 by Amber Rose
Pharmacy techs are rude and never do their job. Refilled a script 2 days before my refill date and went to pick it up a couple days later. They never started the script. Told me to wait 20min for them to fill it. Another gentleman had the same issue but they only said 10min for him to wait …..
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March 2022 by Emily K.
First I call, and they say they have my prescription ready. Then I come in and nobody can find it. Called back and I was told that they have my prescription, so I go down there again. Then, they tell me that they don't have my insurance on file, so I go home to talk to my insurance and call the pharmacy to give them the information they told me I needed. They couldn't process my information over the phone, so they asked me to come in again. When I come in for the third time, they try to send me away again because they didn't have my correct address on file. I had to speak to the store manager, who was able to update my address while I was there, and then I was finally able to get my prescriptions. The store manager was really nice and helpful, and I don't know why the pharmacy staff felt the need to run me in circles.
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February 2022 by Pam B.
Excellent Pharmacy Staff! I think I have spoken with everyone of them in the past couple of weeks. All except one guy have gone above and beyond to help me. They're friendly, knowledgeable and very helpful! The cashier at the front of the store is very sweet. This is a place I like to come back to.
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August 2021 by Telly S.
Horrible experience on the two occasions that I visited this location. A large woman named Kristen was very rude to me because I interrupted her daydreaming to ask a question.
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June 2021 by Steve C.
Very inefficient and a total lack of customer service going through the drive through. Stopped to pick up a prescription after checking to see if it was ready. Was told in the drive through it was not and to come back in 15 minutes. Waited an hour and a half and was told again it was not ready and was being worked on. You are not acknowledged when you drive up. Pretty much just ignored until it's your turn. Forget about apologizes for waiting or things not being ready. Very disappointed.
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June 2021 by Laura Pawelski
This has been my Walgreens for 7 years now I've never had a problem with in store purchases and the pharmacy and crew are great
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April 2021 by Kerry Krawczyk
Walgreens staff is kind and caring
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April 2021 by Kerry Leeman
Walgreens staff is kind and caring
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February 2021 by Nicholas Hudzinski
Walgreens pharmacy on Sunset in Waukesha, WI: