-
December 2023 by Lynne Wellhausen
This store is awesome! They welcome you like they've known you forever. They go to any length to help you. Friendly and knowledgeable! They make you feel comfortable asking questions. I'm older and have been a customer of Verizon for over 20 years. If you live south of the city their Mukwonago store is the same.Thank you to this store!
-
November 2023 by ParanormalPat
Had difficulty validating my employment in order to continue receiving my monthly discount and the rep there addressed my issue and resolved it immediately. What a world of difference in the quality of the service at this location versus the poor service that I received at the Sunset Drive location. Very pleased with the service at this location!
-
November 2023 by Anthony DeGrazio
Ron gave great service. Very quick and clear. I left very happy with me new phone!
-
November 2023 by Michele Zink
GREAT customer service! Kevin was a huge help to me. THANKS Kevin.
-
September 2023 by Christine Barsamian
Mark was great! Very professional and knowledgeable. He helped me select the perfect phone that I am enjoying. I will definitely be back! I highly recommend this Verizon location!
-
August 2023 by Paul Krolikowski
I was thoroughly pleased with Mark Pate’s exceptional customer service. He went above and beyond to resolve my problem of trying to transfer my corporate cell number to a Verizon consumer account while keeping my existing cell number.This was a very complicated and time-consuming task which involved another provider and a large corporate account and also an upgraded phone. Mark never gave up and was very determined to resolve my issues. He spent numerous hours working with us and through his diligence & persistence, was able to solve my problems which allowed me to keep my existing phone number. Mark is extremely knowledgeable, competent, helpful and very courteous. We cannot thank Mark enough for his patience.I would highly recommend Mark for any future business at Waukesha Verizon on Grandview. I enjoyed working with him!
-
August 2023 by Bryan Sullivan
Fantastic place. Mark was extremely helpful and made the whole experience very enjoyable. We will definitely return for all of our cellphone needs.
-
May 2023 by Jeanne Nettesheim
Sean was very very helpful. He had to work extra hard to help us with both phones. I am so grateful for his help.
-
March 2023 by Ken Zettelmeier
After striking out at the Sunset Drive location, we decided to try the other Waukesha location on Grandview Blvd. 100% different experience.My father went in there and got some of the best service imaginable. He’s not the most iPhone savvy person and the gentleman working there took his time, went thru everything, explained things at a pace my father could understand. Instead of being in a hurry, he slowed down and went over everything in detail. The kind of service we all wish for when we go in a store. Even if it’s a long drive, I’d recommend these guys, they are on a different level than other retail outlets
-
February 2023 by Janet Drevs
The two gentlemen working the day I went in were very helpful. Considering I wasn’t in a very friendly mood when I walked in. But Jesus and Demarco helped me to figure out my phone situation. So thankful for their patience and understanding. Will return to this location.
-
February 2023 by ken z
After striking out at the Sunset Drive location, we decided to try the other Waukesha location on Grandview Blvd. 100% different experience.My father went in there and got some of the best service imaginable. He’s not the most iPhone savvy person and the gentleman working there took his time, went thru everything, explained things at a pace my father could understand. Instead of being in a hurry, he slowed down and went over everything in detail. The kind of service we all wish for when we go in a store. Even if it’s a long drive, I’d recommend these guys, they are on a different level than other retail outlets
-
February 2023 by Janet D
The two gentlemen working the day I went in were very helpful. Considering I wasn’t in a very friendly mood when I walked in. But Jesus and Demarco helped me to figure out my phone situation. So thankful for their patience and understanding. Will return to this location.
-
October 2022 by DEE P
I went there twice. The first time, I felt unwelcome by the large white man there (very tall and thick) during my interaction there as I walked in so I left. The second time I was in a rush to switch service from ATT because coverage has been so poor. So I went there again. Long story short, my interaction again with the large white male as well as the younger white male who was also there the second time, was not positive. I don't want to get in to details. Let's just say I was not wanted there as a minority and that's ok. No one has to like me nor people that look like me. To each his own. At least they didn't fake their hatred toward me, I took my money elsewhere. Thanks.
-
April 2022 by Jewel Calton
I was having phone issues following an update. Ryan was very helpful and spent a great deal of time getting my phone to work correctly. It was a great experience.
-
February 2022 by Vicki Ivkowic
Spoke with Desmond. He was very very helpful. You are lucky to have a positive intelligent respectful representative for your company.
