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December 2023 by poohbearsauntie
I Absolutely ADORE This Pharmacy And It’s Lovely, Warm, Staff!! Plus They Deliver My Prescriptions ~ Free Of Charge!! Their Service IS Exemplary And As Long As I Have Breath In My Body I Sincerely Desire To Be Their Always Satisfied, Dedicated And Happy Customer!!
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November 2023 by Lexi Lexi
I typically go to the same pharmacy when need be but due to back order and short supply thro out multiple pharmacies after calling around this was the only one that had the weight loss injection I currently take the receptionists are unbelievably rude I let it slide the first time but there old lady’s that work there are nothing but grouchy and staff are very unorganized people and like some of the other comments state they tell you to stick with them or find another pharmacy….. or tell you “ they do not make any money on filling certain prescriptions so going else where would be better but the minute I told them I was going to report them because they legally can’t deny a prescription without cause they said never mind we’ll fill it so you have to “legally threaten “ to get them to do there job which is ridiculous…… if my skript wasn’t in back order in more then 30 pharmacies I would go else where !!Worst pharmacy !!Value care needs to do better losing multiple customers isn’t a good look for business!
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October 2023 by Courtney W
I just went here to pick up my prescription and they told me they do not make any money on filling my prescription. So I should go elsewhere unless I have other prescriptions to fill. My doctor set me up with this pharmacy. The two times I have been there to pick up and they have called me they were not the nicest people but I gave them the benefit of the doubt and smiled and was very nice every time I spoke with them but did not get that in return. There was definitely a better way to tell me they do not want to fill my prescription then the route they chose. I defiantly understand the need to make a profit but wow. I will be speaking with my doctor my next appointment to let him know that way he can avoid sending more patients there that will end up with the same issue. Disappointed I'm not able to help a small town pharmacy actually a really cute place.
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May 2023 by William Mikula
Great service
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February 2023 by Janna Watson
I am writing this review after leaving this pharmacy around June of 2022, and had been with this pharmacy for the two years prior, working with the pharmacist, Sam. He had been very pleasant to work with, but a new pharmacist who stepped in for him in spring of 2022 wasn't nearly as pleasant and definitely not as helpful. I am still not exactly sure why she could no longer obtain my medication, but all I had to do was transfer to my local grocery store pharmacy and I haven't had any problems since then.Even if a prescription is no longer available for a pharmacy to order, it wouldn't mean that the patient is suddenly free from needing the medication. The information available to figure out where to go to find your medication is far more readily available to pharmacists over customers, but I was perplexed why the pharmacist wasn't interested in helping me find out how to obtain it. This medication is now somewhat controversial, but needed for the last 30 years to stabilize a co-morbid condition that I live with. Basically, as a customer, I felt that my medical needs weren't her priority, and it took many, many phone calls and unnecessary stress to get her to figure out the 'why' and then share that information with me. It just seems that it shouldn't have been on the patient to figure out the solution, when it's the pharmacist that has easy access to accurate information.They did not have issues refilling my other regular medications, but I transferred to ValueCare expecting the same level of care I had received at Hometown pharmacy in Sun Prairie. While the level of care that I had while working with Sam was on-par, his replacement was ultimately uninterested in helping me continue on a medication which I have been stable on for 30 years. If I had not been a pest and kept at her for what the solution was going to be, I don't think that I would have found the answer on my own.If you don't take any medications that someone might find controversial, this is a good pharmacy where you can be known as a name, and not just a number. I would avoid this place otherwise.No drive-thru here, if that's important for you. They do have a cute gift shop!
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November 2021 by Ralph Diehl
Been going here since 1969!
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November 2020 by Margaret Zeigh
Didn't have what I was looking for @
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April 2020 by iLuvthe50s
I have gone here for many many years and love a neighborhood Pharmacy that knows you ,always wonderful service and courteous staff .The BEST
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November 2019 by Carmen Dowdy
Love the service we receive here ! Old school feel in a New World
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July 2018 by Bruce Sielen
Horrid attitude & customer service, it makes you wonder how they're still in business?? They basically called my elderly Mother a liar!
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May 2018 by Marquis Thomas
Good place for meds
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April 2018 by Tanya Garcia
I love the old school feeling and personal care the employees always give. Even had them catch an interaction issue between 2 medications that 2 big name pharmacies missed. Also, even though i only live 4 blocks away the delivery service brought my medications to me when i was injured and couldnt get to them. Love this place and the new look is lovely!! Thank you Value Care.
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March 2018 by Laurie Walker
I have been going to Value Care for at least 10 yrs now. The staff seem so invested in their job. From my prospective when people almost always go above and beyond their "job description" it is more than a skill set they obtain it's also a desire and or a passion to help people. Patience and kindness is also a personal touch I have seen or heard while waiting on my prescription orders to be filled. The Pharmacists has up to date computer systems and are technically capable while still being personable In my many experiences with other pharmacy techs(elderly mother,friends and neighbors) these attributes are SO NOT THERE!!!!!! The all so important pharmacists,in the past caught a medication combination that could have been fatal! Pharmacists have been very helpful,knowledgeable and empathetic. Unfortunately I have a few health conditions and have had 4 surgeries in the past 3 yrs so I have had plenty of experiences with other "chain" pharmacies and I definitely appreciate the way Value-Care treats the customers as individuals. It's refreshing to feel welcomed and known by a name and a patient rather than the usual "Insurance card please?". I also enjoy speaking to the techs (some more than others) who are professional ,very friendly. Wish there were more old school,but up to date places like Value Care pharmacies around. Laurie W.
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February 2018 by aimee gruber
People are super wonderful!! I was so happy to find an “old school†pharmacy where customer service is important.
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July 2017 by Amy Forsberg
They are like Cheers, everybody knows your name :)
