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February 2024 by Amber Sendejaz
The customer service at this location is fantastic! I can't say enough great things about all the assistance I have received. From getting my hitch done, to using a moving van. I will be back!
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January 2024 by Nate Erb
Rented a trailer online for day use. Great. No complaints.
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December 2023 by Dee L.
I selected 1 because I had to select something but it is below 1. There is nothing professional or efficient in this location. I went in to have a trailer hitch installed and appointment was scheduled for one month prior to. I took the vehicle as soon as they opened and was lied to all day as to what time it would be done and "we are working on now-there is only one other to do today". This went on until late afternoon and I finally got dropped off a little before closing. THEY WEREN'T EVEN CLOSE! Every time someone came in to buy a box, they stopped working on it - it got to the point I had to call the corporate office in AZ. Long after closing, I had my vehicle. 11 HOURS OF MY DAY! Upon inspection, my rear camera did not work so they did not recalibrate and my bumper needs a part that they broke. I have NEVER dealt with a more dysfunctional service company in my entire life. Never got a call from a manager/corporate to follow up on my concerns. DON'T TAKE YOUR VEHICLE TO THIS LOCATION.
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November 2023 by R W
Online pickup was much more difficult than face to face. The guy at the counter was extremely polite and helpful. He had trouble finding the key for me as it was not where it was supposed to be. He did eventually find it on the wrong hook behind another key with the wrong tag on it.
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November 2023 by Sarah Appleton
Caleb was very helpful during my process of renting and will definitely use this location again based on my experience.
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November 2023 by Alex M
Awful customer service. The guy behind the counter is slowing down the line by jumping between customers rather than focusing and getting people started on their move. What should take maybe 5 to 10 minutes is going on a half hour now.
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November 2023 by Regall
Jacob and his staff were very helpful and friendly. A great start to my move, thank you!
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August 2023 by Matthew Kleczewski
I needed a storage unit to help stage a move to a house that was being renovated by my new landlord. We had a previous storage unit with another provider in the area that was full. I mentioned this location and while it was pricier than our other unit, my wife liked that it was climate controlled. A few clicks later, we had a text message on our phone with instructions to access our unit. The next morning we drove over and followed the instructions. Sure enough, a lock was waiting and we were good to go. The unit was clean, and we did fill it for our move. Access hours are quite generous. The facility is well-lit. Most impressive is that we never really had to interact with staff, which was very welcome given the schedule that we had to complete the move. We would choose another storage unit at this facility or another U-Haul should we need one in the future.
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August 2023 by Karina O'Neal
Disappointed that this particular UHual is trying to charge me for damages that were already on the truck. I, 100% did not damage the truck.I will fight this till i get every penny back.This is extremely poor business ethics on your behalf.I am an experienced truck driver. I drive long/large 10 - 20’ trucks quite often for a large off-premise catering company through small streets of downtown Milwaukee and back it up like a pro through small narrow alleyways.I am extremely frustrated that U-Haul is trying to charge me for a damage that was on the corner of the truck. I HIGHLY regret not taking photos of the truck before and after the rental.There was a shorter young lady cleaning out trucks as I was returning it and she told me to leave the keys in the truck because she was cleaning them out and checking them over…. Maybe she hit a corner pulling it back out to park it and didn’t want to say?If you plan to use this truck rental place, take pictures of every single angle before and after your rental!!
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August 2023 by Kyle Kittleson
Everything was super easy and the manager, Jacob Ehr, was really helpful and friendly. He even helped us to back our trailer into the loading dock to make everything easier. I would most definitely rent from here again and recommend this location to anyone. If you have any issues, I know Jacob Ehr would make sure you are taken care of.
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May 2023 by Dave Boucher
Super helpful people. Clean facility!
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February 2023 by Matthew Wojcinski
I rented a 12x9 trailer from the Uhaul location off of 164. When I picked the trailer up, I received great service and the gentleman was very helpful. When I dropped the trailer off however, the service was absolutely terrible. Mike told me to drop the trailer off where I picked it up. I had no problem doing that. Then he told me to unhook it from my truck. I was unfamiliar with how to use the cranks they have on their trailers. Mike rudely explained how to do it and threatened me with extra charges that did not seem reasonable. Completely unprofessional!
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February 2023 by Nandu Shah
I was very impressed with professionalism of the staff. They called ahead of time everything was ready. Even at check out it just like check in. I would surly recommend this location of U Haul.
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November 2022 by joe shefsky
Caleb & Jodan were super helpful with moving products this evening. Caleb went out of his way to make sure I picked out the correct items! This location helped me with a motorcycle trailer recently. Highly recommended!
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October 2022 by Kate Berg
My husband and I rented two units to store our belongings during a cross country move. The units were clean, easy to access, and all of the instructions provided to us were easy to follow.Twana, the employee on site, was EXTREMELY helpful, answering all of my questions, and she even helped get our truck driver set up with docking access close to our storage units. 5 stars all around!
