December 2023 by Dee L.
I selected 1 because I had to select something but it is below 1. There is nothing professional or efficient in this location. I went in to have a trailer hitch installed and appointment was scheduled for one month prior to. I took the vehicle as soon as they opened and was lied to all day as to what time it would be done and "we are working on now-there is only one other to do today". This went on until late afternoon and I finally got dropped off a little before closing. THEY WEREN'T EVEN CLOSE! Every time someone came in to buy a box, they stopped working on it - it got to the point I had to call the corporate office in AZ. Long after closing, I had my vehicle. 11 HOURS OF MY DAY! Upon inspection, my rear camera did not work so they did not recalibrate and my bumper needs a part that they broke. I have NEVER dealt with a more dysfunctional service company in my entire life. Never got a call from a manager/corporate to follow up on my concerns. DON'T TAKE YOUR VEHICLE TO THIS LOCATION.
