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February 2024 by Dawn Nitschke
The entire staff at the Russ Darrow dealership was friendly and very knowledgeable. Chris took extra time to explain all the feature of my new Outlander Sport and made sure I was comfortably confident before I left to drive home on snowy roads. I am extremely pleased with my experience and my new SUV!
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February 2024 by eric cieplensky
My spouse and I just bought our first new car here and Chris was phenomenal! He helped walk us through everything we could need to understand the process, was very upfront with what he could do for us and worked hard to make sure we got the best deal possible. 10/10 would recommend to anyone!
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January 2024 by Karis Cowdrey
Absolutely amazing! We had Dan and he took great care of us and made sure we understood everything that was happening. There were no surprises and everyone we interacted with had the best customer service! We will absolutely be using this dealership and Dan again!
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January 2024 by Katherine lafave
Words can't describe how great it was to work with Chris. He made this whole experience amazing. I would highly recommend going in and seeing him if you are looking for a vehicle. He was so great at listening to all my concerns and really cares about his customers.
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January 2024 by Christopher Cascio
Buying my 16 Mustang GT was a great experience! Service was excellent, they installed a cat back exhaust for me... sounds amazing! Thanks to the awesome team at Russ Darrow Mitsubishi!
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January 2024 by Chris Shook
We loved the great customer service Malvin and Rob gave us. We also love the PHEV we are leasing. Up to 38 miles on electric and the seats are so comfortable! Simply amazing! Errands and volunteering just on electric is a game changer.
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January 2024 by Alex “Anonymous” Stickler
Malvin was very helpful and accommodating. The Gm , Josh and Rob also jumped through hoops to get me all set up and in my new car . When I arrived the car was detailed and looking as advertised. Paperwork was a painless and fast process. Overall best experience I've had at a dealership to date.
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January 2024 by Isabelle Seifert
Great service! I was able to get what I needed fixed on my car done in a timely manner. They even have a shuttle service which makes scheduling so much easier. Friendly staff and good work done on my car!
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November 2023 by Rebecca G.
I absolutely hate car shopping, but all of the staff were very welcoming and friendly. The other dealerships felt a bit pushy and all business, but Russ Darrow had a family feel to it. My son (13 years old) even said he liked our wonderful salesman, Chris, so much that he wants to buy his first car from him... (in 3 years) lol. I would definitely recommend going there as your first stop when car shopping, it might have to be your only stop. :)
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November 2023 by Gracie Ward
Honestly so happy with all the service. Just the sweetest and most helpful and genuine car saleswoman and men! you could ask for especially when looking at buying your first car! I’m extremely impressed with how well you guys made this the easiest experience possible and just making it a comfortable environment. And yes great prices, deals and cars! I could not be happier with my first car purchase I want to thank everyone who helped me out today!!
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August 2023 by Ben Schram
Our sales rep Bob got us in the truck we wanted without any pressure. It was a nice laid back experience. First dealership I've been in since 2008 so didn't know what to expect, but Bob and the team were awesome. Also would like to mention that Aaron did a great job walking us through the paperwork.The atmosphere at this location makes car buying easy. Thanks everyone
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August 2023 by Amanda Kugler
My husband and I purchased a car from this dealership back in February of this year. It has been an overall terrible experience. Not even a day after purchasing the car the check engine light came on. We took the car in to be serviced and they told us we needed a new sensor and they would order it for us and install it. This worked for barely a month and the check engine light came back on and the car wouldn't drive correctly. So trip number two back to the service department where they told us we needed another part replaced. We get this part replaced and think this will solve our problem. Low and behold the check engine light pops back on and the car stutters when we drive it. We have barely had this car for 6 months now and have had to take it in 4 times and it is now completely undrivable with a bad transmission part. We contacted the dealership to see what our options are and they completely blew us off and said it is not their problem despite having sold us a car that does not work properly. I am extremely disappointed in this dealership and will never return in the future. We are now stuck paying a car note for a car we cannot actually drive.
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August 2023 by Jeremey Wade
My car was totaled the day before leaving for vacation so I found a truck online and made an appointment here to drive and buy when I got back 5 days later. Wouldn't you know it, 2 days after I made the appointment they raised the price by almost $2,000 and claimed their "live pricing" was to blame and there was nothing they could do for me. Do not let these people know you are interested in the vehicle ahead of time, they'll probably just raise the price.
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August 2023 by Megan Johannsen
Would highly recommend Russ Darrow - Mitsubishi. The entire experience from start to finish was great. Rigo had a great attitude and was very helpful throughout the buying process. Thank you for your knowledge and expertise on Mitsubishi, it really helped the process go smoothly and efficiently. 5 Stars!
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August 2023 by christopher parat
Matt and Rigo were a great team. They helped me through the sales process and made things smooth. No messing around, they did what they said and got the deal done. Thanks guys
