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January 2024 by Jean Shallow
Kept me informed during the three hour wait. Loved having the car washed!
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January 2024 by Ari Mattson
Jacob in service is always super friendly and helpful. He gives me a lot of confidence over other dealers I’ve been to.
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December 2023 by Spellman Family
Brought my van in because the door was not latching correctly. Carolyn was very pleasant checking me in and the car was diagnosed and fixed quickly. Very pleasant experience.
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December 2023 by Jessica Heinzelmann
Had a great experience with the service department. Jacob was very polite and professional. It is great getting a short video of the inspection with recommendations. They make is quick and easy, car was washed and pulled right up to the door for me.
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December 2023 by Richard Heitzenrater
It was a very good experience. Took care of my needs. Great as always.Update 12/18/23Went in for my 15,000 mile service. Everything went well as always. Dropped my car off at 7AM. The Shuttle had me on my way to work within minutes of dropping my car off.Service: Oil change
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December 2023 by Paulette Marzahl (McMurph)
Time for my Niro’s first oil change and tire rotation! I gotta say, I love the Russ Darrow Kia dealership in Waukesha. I’ve been provided with a video, summarizing the inspection, which is cool. No complaints here!
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December 2023 by Steve Schweiss
I was very impressed with my entire experience using the Service Department at Russ Darrow Kia in Waukesha. Kayleigh did an outstanding job and was extremely helpful through the entire process.
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December 2023 by Kerry Harris
Friendly service; I was kept up to date on my car's status and after I paid for the service done, they drove my car up front for me. Sometimes it's the little things that matter. Thank you
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November 2023 by Lin Carlson
Service was ok but they said the inside cabin filter could be replaced so we said ok… $59.00 well it came to $74.00 ! The pricing for car repairs are getting outrageous!Services: Vehicle Inspection
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November 2023 by Andy Zimdars
Big shout out to my guy Jay Malkowski in the service department at Russ Darrow Honda and the entire service team over at Russ Darrow Kia in Waukesha. Had an issue with my Kia Telluride that another Kia location was not able to diagnose and also gave me poor service. Asked Jay if he knew anyone in the Kia ranks and he recommended me to Angela and the team at Russ Darrow Kia Waukesha. Had a great experience, great customer service, they heard me out, and there were able to identify and repair the issue that the other dealership couldn’t.
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November 2023 by Melissa Frederick
I scheduled an appt months in advance for a factory recall update. I dropped my car off for the service and was shuttled to a restaurant for lunch. I was with my 4 yr old (so had to transfer car seat), and the shuttle was 45 minutes late picking us up. Then I get back and am checking out when they tell me that they didn't have the parts to complete the service! This wasted over 3 hours of my day! She acted like nothing happened saying we completed the other services .... which was topping off the fluids only! I should have been informed BEFORE the appt or at the very least as soon as they were aware they didn't have the parts. It took longer than expected and they did NOTHING! what kind of service is this!!??
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November 2023 by Dee Altwies
As I was home sick today, my hubby brought my car in for oil change. Was nice to get the video on my phone of inspection. However, some was hard to hear because background noise. Thank you fir sending me the video!!Services: Vehicle Inspection
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October 2023 by Matt C.
Jacob I. the service department was one of the rudest people who I have ever dealt with it. even answering the phone I feel almost abused by him. want to not only never come back but would cancel my cat purchase if I could
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October 2023 by Shawn Sather
The turn around at this place is incredible!!! Well done. And side note the video walk around of my car the detail and spacifics they went throughand sent to me... baller!!! Thanks for taking my money!!Services: Auto windshield repair
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October 2023 by Denise Folgert
The service was excellent. Everything was done in a timely manner, & the service writer took me to check out to completion.
