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June 2024 by Sylvia Kauth
Had such an amazing experience working with the salesman Malvin. He made me feel really comfortable and made the whole process easier. I appreciate him and the Russ Darrow Automotive Group and would recommend them to anyone! I have bad credit and thought it was going to be impossible to get a car and today I drove home in a brand new 2024 car. Thank you thank you thank you ? ask for MALVIN
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June 2024 by Lindsay Tremlett
Helpful through the buying process.
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June 2024 by Dawn Nitschke
They were knowledgeable and efficient. They Made sure all of my needs were met. The facility was clean and everyone was polite and I felt like a valued customer.
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June 2024 by Tony Powers
I am pretty satisfied. Just the payments are too much ! Is it a way you can work with me to get it down some
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June 2024 by Kevin Thompson
Rob was the BEST finance manager EVER. Laid out options, found clever solutions, and created a pressure-free environment. Promote this man. He’s an elite employee.
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June 2024 by Jay Kay
Had a large dent from somebody hitting my car in a parking lot. I let it go for a while without fixing but some paint eventually chipped off and it was down to metal so I decided i finally had to repair so it wouldn't rust. It looks brand new. Even up close the job looks flawless. Nothing that looks like a bubble or an orange peel. I wish I took my classic here when I had it repainted bc i can see a clear difference in quality.
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June 2024 by Scott Jensen
First oil change on 2024 Outlander, all went well no suprises. Thanks
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June 2024 by Merry Klemp
The people in the service department are very friendly and competent. My experience was excellent.
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June 2024 by Willie Hyche
Service was good and fast
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June 2024 by Justin Lucus
My overall experience was positive. The sales representatives were helpful with all my questions. I wish I had a gotten some financing options before I had come to the dealership.
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June 2024 by Anita Wilson
Joakim make your service department shine, always welcome your customers with a smile.very knowledgeable and great customer service skills. The service guys that’s back there working on the cars do an excellent job. Definitely keeps me coming back. And Beverly the shuttle driver is such a wonderful and delightful person as well. Keep up the good work you all. Thank you so much. Hello Russell
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June 2024 by Robert Salnick
The staff did a great job and the repair I had done fixed the problem I brought my car in for.
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June 2024 by Joyce Greenholdt
Great website setup to start with - gave us the info we needed to even consider making the 2+ hour drive to Waukesha. The staff there took the time to get us the rest of the info we needed and lined everything up so that when we made the trip everything went smoothly with no unpleasant last minute surprises. Great service, would definitely do business with them again!
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June 2024 by Fong Yang
My overall experience was great. The staff are friendly and the work gets done fast.
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May 2024 by Kate
I have bought 6 cars from Russ Darrow Mitsubishi and only had 1 bad experience. The service department has always been awesome to me the collision center has always been awesome to me. But I see a lot of negative complaints about customer service. Unless you work in it you have no idea. They are very short staffed and doing the best they can. If you look around where ever you go you can’t find anyone to help you or can you? on a busy night in a restaurant how long does it take to even get a water? So I’m in customer Service and sometimes it’s hard when you’re on this side of the table. You don’t know what kind of day someone is having or if someone quit or called in or no showed. So people that are complaining unless you yourself have been in customer service yourself where you have been yelled at or had someone call in sick and you are very short staffed don’t complain because trust us we are doing the very best we can to please you. It’s not like we get up in the morning and say I can’t wait to go to work and piss people off today. It’s one thing if they are taking their day out on you but it’s another if you see them all working and not chit chatting and trying to hurry to get things done but then you would be the 1st one to complain if they screw something up because They are hurrying because you are complaining that they are taking so long. Some of these reviews are justifiable. I get it. I being in customer service expect a lot from others because I give a lot to others when I’m at work. Russ Darrow really screwed me bad on a car. And we are talking 10K out of pocket. Yet they have also helped me more then hindered me. I know I can trust their collision center without a doubt. If Justin ever goes I don’t know if that will be the case. That’s a TBD. Their service department I have never had an issue with any of them. They have always been extra helpful and nice to me. So no complaints there. The only thing I don’t think is professional is when I am at the cashiers counter trying to get business done and there are small children there. I mean to me that isn’t ok. I couldn’t bring my kids to work no matter what day it was. I find it unprofessional and awkward. Also they didn’t tell me when I bought the extended warranty it was only good for 2 years and I was thinking it was good for 4 years and 136,000 miles. So explaining things when your getting extras when buying a vehicle so the buyer understands completely what they are getting would be helpful as well. I don’t work in finance every day. So I would say yes I am a bit ignorant when it comes to that. So more explaining would help when it comes to the paperwork part. Every time and not just at Russ Darrow it comes to paperwork I feel rushed and I’m just signing and they are trying to hurry everything up. Well I think next time I buy a car rather it be from Russ Darrow or somewhere else I will take my time and if I feel rushed or pressured I will say something because I want to know exactly what I’m signing especially if I’m getting extras like gap insurance and an extended warranty or anything else. I hope this helps the angry people that posted reviews because I also had to sit and wait 2 hours for an oil change and I also had places I needed to be, but it’s all how you look at others and not just yourselves. You could have had the shuttle take you somewhere. They run until noon. Then have someone come bring you back to Russ Darrow and get your car. They close at 9 on weekdays and 5 on Saturdays. That’s what I did tomorrow. My son needs the brakes done on his car. So I said ok well how long will it take? He said If you have it here by 8 it will be done by 12:30 I said perfect because I have somewhere I need to be by one and my son Works at 2. He said the shuttle can bring you home and you can drop your son off to get his car on you way to your appointment so he can have it for work. See…. Just ask and maybe things will work out for you. Just Saying. Sincerely a Customer Service Employee for the past 30 years.
