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August 2023 by L C.
I went in with a valid coupon the manger and cashier both refused to accept it due to errors on their end. I found it very unprofessional to not honor due to it being an error not of mine.
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February 2023 by Gina S.
What a terrible experience, using Kroger delivery service! I just placed my first order online to have it delivered. The items were delivered, but 4 bottles of laundry detergent were out of stock, so skipped on my order. I did allow for substitutions, mind you, but instead, they took them off my order. When my charge came through on my credit card, it was MORE than the initial total. I called customer support, for them to inform me, because some of items were canceled, my coupons did not apply! Customer service supervisor Austin was extremely rude, and talked over me, as I explained the situation. I will never use this service again, and will be contacting my bank for a refund!
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August 2022 by robin courtney
I LOVE Betty and Lynn. My only issues are when they are not there and a substitute pharmacist is filling in. pick n Save's pharmacist pool has some real doozies in it, who can be rude and/or don't seem to know how to do their job.Having personally worked in pharmacy for many years I get upset with poor customer service and/or when the state pharmacy laws aren't followed. I am not naive, I have tried many of the local pharmacies, and for me ~ right now this one is the best.
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June 2022 by Isabella K.
Honestly, this isn't a bad grocery store. It's not my favorite, but I don't actively avoid it. The prices are pretty high, but if you have a rewards card they are slightly more reasonable. I usually have pretty good luck in the produce, deli, and bakery sections. There's a pretty big selection in those areas and everything seems fresh. The apples are especially good - they're always sweet and always crispy. The main grocery area is where the problems really are. Though the selection is big, so many things seem to be out of stock all the time. The dairy section is the main culprit. You can see that there is a lot of space for products, but it's mostly empty and there are little stickers that say something along the lines of "Sorry this item is out of stock. We'll restock soon." But in reality, I don't think I've ever seen this section fully stocked. The aisles themselves are not very wide. This makes it difficult for multiple people with shopping carts to maneuver around. If you use a wheelchair, this will probably be difficult for you. My other gripe with this store is the checkout lanes. The lines are almost always backed up way into the aisles. There are only a couple self-checkout lanes and usually only one or two lanes with a cashier are open. Don't be surprised if you spend more time waiting to checkout than actually grocery shopping.
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May 2022 by Sarah Honaker
Quite literally the rudest pharmacist I’ve ever encountered. Never getting anything filled here.
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January 2022 by M C.
items are often not marked correctly. very often 'sale price' may be displayed but check the packages. very very often the sale price has not been reflected on packaging. Ask the clerk and you might get the answer that they have not been told to label things with the sale price. this seems to be a common 'mistake' at Pick and Save. I call it cheating.
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September 2021 by Allen E.
It's backed up a mile at the checkout see photo. I just wanted to get two bags of popcorn and it was gonna take me 20 minutes.
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August 2021 by Kimberly Wellhausen
The people are always friendly and my prescriptions are done in a timely manner.
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December 2020 by Doug Porinsky
Betty was amazing and had my prescription filled very quickly!
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June 2020 by Jonathan S.
Get no respect. What's in a name. All together now. They've been called Pick & Save, Pic N Save, and Shop & Save. It's Pick 'n Save folks. It's a grocery store. It's not the closeout store Pic 'N' Save, incorporated in 1950, in Culver City, California. Pick 'n Save's humble beginnings were as a warehouse food store, started in 1975. Now a standard supermarket grocery store chain. One of the many gobbled up by Kroger. That was back in 2015. I personally like this location. Staff has been helpful when I've had difficulty with the electronic coupons and self checkout. They've taken returns under what I considered reasonable conditions during COVID-19. They have a discount section for bakery goods back in dairy. There is also a clearance section up front at self checkout. Not my main grocery store, but I like to stop by and pick up a few items now and then. Rarely get fresh fresh fruits and vegetables here. Mainly just because price and quality aren't competitive with elsewhere. Be sure to read the other reviews to get the full experience of a visit to Pick 'n Save, located here in Southwest Waukesha on Sunset Dr. You won't be disappointed.
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January 2020 by Shawn R.
This place is better left unvisited. I went here in the morning around 7am on a Saturday for a grocery run. I went through the store getting everything I needed and went up to the front with a full cart of groceries. The only check out lines open were self check out. The total millennial kid that was monitoring the self checkout was leaning against one of the shelves unenthusiastically and I asked him if there were any other checkouts open since I had a full cart. He seemed pissed I even acknowledged his existence and said no but I can help. Bro. I do not want you to help, I do not want to sit here doing your job for 20 min and maneuver the small space of my cart as I fill it bag by bag. I asked for a W-2 for next years taxes as he stood there (still leaning against a shelf) watching as I checked each item out. About 10 minutes later I finally checked out. They could have easily opened another register, I saw at least 5 employees stocking and facing aisles as I was shopping. Save yourself and take the drive to Woodman's or Sendiks.
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January 2020 by Douglas Porinsky
Betty was amazing and had my prescription filled very quickly!
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October 2019 by Judy B.
Every time I go to this store I am OVER CHARGED for some item or another Luckily I've learned to check my receipt before leaving. Sometimes 25cents or 50cents or a dollar but it all adds up Why if something is on sale isn't it reflected at the check outs Today $6. for flowers but when I got to car was charge $7. Had to walk back in & wait til teller credited my account, quite an inconvenience I'm going to start keeping track & send to cooperate office after 6 months to bring their attention to the problem
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September 2019 by Mary D.
Using click n save. I placed my order last night for a 4 pm pick up. Other stores typically come out upon customers arrival. Still waiting after 20 minutes. I have the impression that I'll go get your stuff means she's shopping while I wait...what??!
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February 2019 by Barry L.
Quality: * Value: **** Service: * Variety: *** Total Customer Experience: * Quality: +++++ Price: +++++ Value: +++++ Atmosphere/Cleanliness: +++++ Variety: +++++ Butcher: +++++ Fresh Produce: +++++ Service: +++++ In my quest to review grocery stores, it's time to discuss Pick & Save and the options in the Lake Country area. Years ago we had one grocery store option, Sentry and we had three Sentry in Waukesha and a distribution center. Then we had two options with Pic N Sav. Now, we have 10 not counting Sam's, Costco or Target, Walmart. all offering a different value proposition. If you don't mind planning and driving further, I'd go to Fresh Thymes, Trader Joe's or Whole Foods over Pic N Sav any time. And if it is about 1-6 things you need, I'd much rather support the local Sentry. Why? Quality and service. Pic N Save seemed to have rested on their laurels as they cornered the market in SE Wisconsin and drove competitors out with low prices. Then the lack of management, lack of customer service and total lack of quality seemed to replace their vision to make a profit. How often have I gone in and the produce section was bare, the greens were brown or wilted and essentially three selections of vegetables? Why continue to support them? I then turned my business to resh Thymes, Trader Joe's or Whole Foods or Sentry. This is only one person's opinion, and feel free to agree or disagree! I try to write my reviews objectively and compare apples to apples.