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November 2022 by Jared Feder
I come here for emissions testing. It has always been very quick. The staff are friendly and the waiting room is comfortable.
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October 2022 by Micaela Miller
Highly recommend. I normally go to the dealership but when they couldn't get me in for several weeks for a brake issue on my BMW X3 I looked elsewhere, and I'm really happy I did. Jim was very kind and I feel like he explained my service options thoroughly. They were able to get me in the day after I called and the work was done the same day. Easy after hours drop off and pick up too.Service: General repairs & maintenance
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October 2022 by Micaela Knapp
Highly recommend. I normally go to the dealership but when they couldn't get me in for several weeks for a brake issue on my BMW X3 I looked elsewhere, and I'm really happy I did. Jim was very kind and I feel like he explained my service options thoroughly. They were able to get me in the day after I called and the work was done the same day. Easy after hours drop off and pick up too.Service: General repairs & maintenance
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February 2022 by K H
I am happy that I have finally found a reputable, honest and Straightforward automotive repair center. Thank you both Jim and Cindy, I will be coming back for future repairs that are needed. You guys deserve more than five stars.Service: Electrical
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January 2022 by Travis Miller
No emissions testing like the search engines say, I don't know if that has anything to do with Nelson's services.
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September 2021 by M Kresovic
I have been looking for a place to trust with my 1998 Mercedes SL 500 convertible and I think I found it. I had them do an oil change and after the test drive the mechanic identified some repairs that are needed and coming up. I knew about two of them and after chatting with him it is obvious he knows what he is talking about! Their pricing is fair and they were prompt, efficient and communicated wellI will be going back for more services!
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August 2021 by Alan Marek
No sugarcoating, Jim will let you know what the situation is with your vehicle. He will explain timelines on what should be fixed, things that need fixing and what your maintenance schedule looks like. Prices are reasonable and I don’t feel like I constantly am being suggestively sold on stuff I don’t need. My wife and I have been going here for years and even drive out of our way to have our Jeep, Mercedes and BMW maintained by them. The environment is relaxed and is completely the opposite feel of a dealership. So, no free cookies or coffee, but quality of service makes up for it. Plus, I trust them. That alone is enough for me.Services: Brakes
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August 2021 by Steve Terwilliger
I have been taking my car to Nelson’s for 6 years now and won’t go anywhere else. I have never truly trusted a mechanic until I started coming here. Jim has always been honest and responsive to questions and concerns. From oil changes to major repairs, Nelson’s Automotive should be your choice.Services: General repairs & maintenance
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August 2021 by Mike Muellenbach
Very professional, knowledgeable, and thorough. I have over 360k miles on my car and they are awesome about helping me plan for general and standard maintenance ahead of time. Very honest and great to work with.Services: General repairs & maintenance
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June 2021 by rose deutsch
Car was running rough and the check engine light was blinking intermittently after I had the car detailed and steam cleaned at a different shop. That shop was not very accommodating so I called Nelson Automotive who I have used in the past and asked them to diagnose the problem and repair what they may find. After new coils and plugs , the car is running like new. Being an older car (2004) with many miles (200K) I was very pleased with Nelson Automotive’s knowledge, communication and professional timely service. Will continue to use their services.Services: Check engine light diagnostic
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June 2021 by Annika W.
Went in to get an emissions test done well before 3 and felt as though I was irritating the woman by showing up. She informed me that she would only be able to do the test if I had an email that matched my vehicle registration and that there was nothing else she could do. That's fine, but she was rather hostile and unfriendly during the exchange to a potential new customer. I called Jerry's up the road and they didn't require any such email, and so I went to them instead. They were much more friendly and the next time something happens to my car I will definitely be going to them. It was a brief experience I had at the Nelson's but not a pleasant one.
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June 2021 by L Wash (KreativeExpressionsByLola)
I only stopped here because of the “good” reviews I read on Google... BAD IDEA.... the lady that came to greet me was HAVING A VERY BAD DAY, LIFE, or she didn’t appreciate the presence of ME in their establishment. None the less I left and would never return. NEITHER SHOULD YOU !
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May 2021 by Rebecca Glenn
I went to get an emissions test done. The man I interacted with was super rude and said I needed a form. I asked if he had one he said no and that he would NOT print one for me and emissions tests are a waste of his time because the state only pays him $2. Very rude and unprofessional. I will never use them for service and would not recommend them to anyone. Come to find out many other places in the surrounding area don’t make you print out a form ahead of time, they will do it on the spot for you.
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January 2021 by Tim B
Went there for an emissions test on my car. It was done in five minutes and they have the nicest waiting area I have ever seen for a repair shop!!
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January 2021 by Richard Siladi
Awesome to have found this place. They do better work, and at better prices than the dealership for my Mercedes, BMW and Toyota vehicles. Jim and Cindy are great to work with.
