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January 2024 by Gaurav Mahendru
**MUST READ ALL 1 STAR REVIEWS BEFORE USING THEM** Also read the retaliatory responses from the business owner and make your own judgement if you want to deal with such a business owner! How are they still in business!!! Don't use them ever. Their quality of work is always subpar. They will give your car back in worse condition than what you gave them to repair. One of the individuals, I think his name was Ryan, threatened us to not post on Google saying it will "no be very good for you". He said we are the only ones in the Milwaukee area who can service your Tesla and if you say bad about us online, it will not be very good for us. Read other reviews too before going to them. There is a strong trend in the reviews that indicates they are not worth giving your business to. Use Tesla's own service center in Menomonee Falls instead. They are professional and courteous.
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January 2024 by Richard Piotrowski
They did an excellent job repairing my Tesla Model 3. Significant damage to the left rear quarter panel.I got it back looking as good as new. Also, the car was clean inside and out. Definitely reccomend them.
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January 2024 by Garrettfera44
I happen to get a flat tire in the middle of a snowstorm right in front of their body shop. The staff were more than helpful when they allowed me to pull my car in to change my tire. To my surprise, they pulled my flat off and plugged my tire free of charge and got me on my way. I’m super thankful for them.
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January 2024 by Artom Asriyans
These guys worked on my Tesla Model Y, and I must say they did a fantastic job. Not only has the body work been done perfectly but they've thoroughly cleaned the interior, buffed the exterior and overall provided a great customer service. Nick was great to work with. Thank you!
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January 2024 by Scott Tyler
I will no longer recommend Marshalls Auto Body. There customer service is extremely poor. Nick and Ryan were very rude. They also lied about schedule. They appraised the damage on my vehicle at $8000. This vehicle was drivable and the main damage was to the roof and windshield with minor scratches and dents in other areas. I was told they would cash the insurance check to get parts in before having the truck come into the shop. The check was cashed in August and was scheduled for service in September. They did not take truck until October. At that time they were asking questions on where they could get the box cover. I was told it would take 2 weeks, at at almost a month they tell.me the roof is on backorder. Instead of driving 12 hours to get the correct roof they decided to go the Minneapolis 4 hrs away to get a roof. They cut and disposed of the old roof before confirming they had the correct part. When they open the box it turns out to be the wrong roof and they refused to help. The insurance company now looking at an estimate of more than 20K dollars after being quoted only 8K is now forced into having to total out the vehicle that was drivable to a pile of parts that could not be driven off the property. Need I say anymore. Besides for being rude they totally destroyed a truck 4 years old with low mileage.
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January 2024 by Juan Ortiz
This was by far the best experience I’ve had with a body shop. I was worried with only two authorized Tesla repair shops in WI, but Marshall did not disappoint! Their method to get the information from the collision was quick and easy. They worked with my insurance company and helped arrange the drop off and pick up of my rental vehicle. When I picked up my car, it had been cleaned both inside and out! Did I mention there were chocolate chip cookies inside my car waiting for me too?! All the staff were extremely friendly and knowledgeable. They answered all my questions professionally and with a smile. Marshall Auto Body should be commended for their clear commitment to 100% customer satisfaction. I would highly recommend them to my friends and family!
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November 2023 by Quenten Fisher
This place is great! My wife ran over a dead buck and messed up quite a bit of the under body of my Tesla Model Y LR. When I called Marshall's, they were very professional in every phone call and in person. It was easy for my insurance to work with them. My wife dropped off the car and they were very nice to her. The business and shop also looked very clean and well maintained. Because parts had to be ordered, Marshall's offered me a loaner vehicle. Then when my Model Y was done, they left a a box of cookies in my car and the car was cleaner than I had left it. Really really impressed and pleased with their work. I would highly recommend!Service: Body & Trim
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November 2023 by FredO Guzman
The ONLY place you should trust to repair your vehicle. I got my Acura back and was astonished with the great work they did. It's as if nothing ever happened. Through the whole process they made sure to keep me updated as well, which was definitely a plus.Great people doing great things! Thank you for the great experience!!!
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October 2023 by Joff Pedretti
When someone ran into my Tesla, I called around to auto body shops in Madison to find only one place could assist and they didn’t have time to repair for 6 months. I was told of Marshall Auto Body and they were able to give me an estimate from photos I uploaded to their website, then got me scheduled in just a few weeks and did the repair in just a few days. The buffed out another spot on my car not related to the accident at no cost and left me some fresh cookies at pick up as well. I would recommend to anyone. Thank you!
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September 2023 by Jim T.
Marshall's did a great job removing roofing sealant from my Tesla Model Y. They were courteous and professional.
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August 2023 by Cassandra Everett
We had the best experience! They were so friendly and informative. They kept us up to date with all the steps, even had a tracker you could visually check whenever you wanted. The receptionist was extremely helpful and friendly. Our repair techs kept in contact and were very helpful and kept us in the know. Our car looks fantastic and they even cleaned the inside and made it look so nice! Would highly recommend and we will definitely be returning if we need any other body work done in the future.Service: Body & Trim
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August 2023 by IAC
Great body shop. Top notch website makes it easy to start the process. Email after to get the necessary information. Set everything up and finished the job ahead of schedule. Car looks as good as new! Great staff will use them again for sure!
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July 2023 by Jin Zhang
My Tesla car front bumper was hit and needed to be replaced. It was fixed by Marshall Body Repair. The repair experience with Marshall Body Repair is satisfactory. They always keep their customers updated in a timely manner. The online system is impressive and superior. I can monitor every step of repair process. It provides detailed information on car insurance, repair status, repairs plan, costs, etc. In summary, it is highly recommended for Tesla owners!
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July 2023 by Liz Peppin
I recently needed collision repair on my Tesla Model Y and have no shops within a 7 hour radius that can do it. I contacted 9 different Tesla repair centers in the Midwest and Marshall was the only one to immediately know what I needed, be confident they could work with my insurance, and get started on the repair as soon as I brought the car down. They kept me up to date on progress and communicated well. Highly recommended!
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July 2023 by Antonidas
The best part of getting my car all smashed up was meeting the exemplary staff of Marshal Auto Body. Updates and status of the vehicle through the repair stages was provided. Marshal Auto Body generously loaned a vehicle when the rental claim expired. Almost felt like I bought the car new, twice.
