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November 2023 by T Hamberlin
Update: I'd like to thank John Kaiser for his help with getting me another key fob on order and tracking down the manual. He was in contact with me providing updates from start to finish. Thanks John!I also would like to acknowledge Craig for his help. There were a few occasions where I stopped in at the dealership and my saleman was not there. Craig would answer any questions I had with a smile and didn't hesitate to go above & beyond to provide EXCEPTIONAL customer service. Thanks Craig!Overall experience was ok. What caught my eye was a 2020 XT4 with black rims. When I arrived to see the vehicle the rims had been switched out to chrome. I explained that I wanted the rims advertised and was told that they weren't available and I would have to PAY if black rims were desired. That cost me 750.00. The vehicle was also written up to have cooling seat, that was not true either. Smh!! I understand that I purchased a used car but one of my key fobs has a nice size slit in it. I asked my saleman if he would be so kind to get me a new one free of charge. That was shut down, I was told I purchased a used car. I feel if they wanted to they could replaced it for me. The last thing, my vehicle did not have a owners manual. Told my sales man about that he said he would order me one. Needless to say, 3 weeks later and I still don't have one!
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October 2023 by Perry Keyser
Nice selection of clean used vehicles still waiting for the floor mats we were promised.Finally got floor mats that we’re on back order. Wife totally loves her car.
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October 2023 by Jim Boedecker
Wonderful experience and great salesman who had meticulous attention to detail and was extremely friendly (Joe Hacker). Sammy Khaled (finance)and Jim Kemp (GM) were fantastic as well. Would definitely recommend looking for your next vehicle at Boucher.
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October 2023 by Tom Eystad
They gave me a hard time on my trade value, but after seeing my vehicle the process went smoothly. Cole and Tammy were great to work with. Cole did a good job explaining all the features and functions.
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October 2023 by Melissa Fairbank
The worst experience I have ever, and I mean ever had in buying a car! The fact that it was a Cadillac made me think I would get treated some what better. My husband and I bought a 2015 Cadillac XTS about two years ago, and paid a lot of money for this car!! We had to have it service serval times for the same issue , each time it was serviced the dealer expected us to wait and it took days and hours each time with no offer for a ride or a loaner car! Every car I have purchased before this one, has offer a loaner car and or a ride. They left us sit in the waiting area for four hour to diagnose a repeated problem. I will never buy a car from them again and I will make sure to tell anyone that talks about buying a Cadillac or a car about this place!! The cars I bought previously before this one, were from Wild Subaru in Waukesha and I will say I was treated like a queen!!!!! Especially compared to Boucher Cadillac of Waukesha treating us like trash, I think in order to be treated like a person there you must buy a $70,000 or above vehicle! I have never written a bad review before this one. We have had other bad experiences with this dealer such as the blonde lady in service yelling at me for asking after two hours of waiting and being told an hour previously that are car would be up in a few minutes! I am so angry because now I am stuck with this car and horrible service for a long time because they over charged for the car. I wish we could live in a world that Big company's like Boucher could respect and treat the hard working middle class the same as they would the wealthy!!!!!!! just my experience.
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September 2023 by Brian
Everyone was very friendly and worked with our number we had in mind. The purchasing process was easy and I was very impressed when they walked us through all the features and setting up everything in the car. I would definitely recommend this dealership.
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September 2023 by Lance
Everyone was very friendly and worked with our number we had in mind. The purchasing process was easy and I was very impressed when they walked us through all the features and setting up everything in the car. I would definitely recommend this dealership.
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September 2023 by Jim & Judy Schinneller
I'm from out of state (retired from WI to FL). Dealt with Boucher 3 years ago when I drove from FL to see family in WI. Car problems on the way. A-1 service 3 years ago.Minor problem this trip. They had me in their data base and fit me into their schedule.All I can say is that I wish they were in Florida. They are the best. Had the same service manager both times: Dan Colla. Wonderful to work with...extremely accommodating, knowledge, professional and personable.I would recommend them to anyone at anytime.
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September 2023 by D Schenkenberg
The salespeople were very kind and helpful. Ryan Young is very knowledgeable in what he does. Glad to have him working with us.The car cleaning guy needs some cleaning instruction. My inside windows are really dirty.
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September 2023 by Douane McDowell
Staff has always always been professional, attentive and hospitable!!!! Always act like they care to keep my vehicle in tip top shape. Thats appreciated!!!Famous Amos cookies don't hurt either!!!?
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September 2023 by Coral Svetlik-kline
I recently went to Boucher Cadillac for service on my Chevy and the service was awesome. Super friendly staff and quick. My car was cleaned down on the inside and the carwash was a nice touch. The waiting area was clean and stocked and it was really relaxing. 10/10 recommend.
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September 2023 by Dennis Troutman
Very disappointed with the service at Boucher, they put a new differential in my late sons CTS at $1500, just over 600 miles later they charged another $1500 to do it again because it failed again, it was 6 months and warranty was 3 months.Poor customer service and I will never use a Boucher dealership of any brand again.Dennis TroutmanI called and was told your out through next Thursday. I’ll just move forward with the better business bureau.
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September 2023 by Alexis Sheldon
I am so happy with the service I received at Boucher Cadillac of Waukesha! I had an older Cadillac with A LOT of miles on it. I had been looking online and had been having some bad luck with other dealerships. I just happen to come across an XT5 on one of the websites. It didn't have any pictures yet because it had JUST came to the lot. I contacted them and set up a test drive. Not only did they show me the vehicle I wanted to see, but also suggested additional fantastic options to test out! I worked with Joe and he is great! He gave me his personal number and has been very receptive to any question I have about my new vehicle even if I feel like I'm bugging him (he insists I'M not). Joe has been with me every step of the way for this vehicle. Amazing service! I am a forever customer now! Sorry Joe you are stuck with me =)
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August 2023 by Tom Koppa
Excellent service and sales support. As previous BMW owners, we were very pleased with our first experience with Boucher Cadillac moving into an Escalade in 2019. It quickly proved itself to be the best vehicle we have ever owned.Coming out of Covid, we were considering another. Despite multiple manufacturing delays and supply chain challenges that lead to extensive delays, Ryan Young's continuous follow up and engagement lead to our purchase of a second Escalade just now, and we couldn't be happier.It is in difficult times that you see who people really are, and Ryan proved his value to us as an ally and consultant who continued to put our best interest first in finding the right vehicle to meet our needs.Boucher Cadillac is a first class organization, and we will be back.
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August 2023 by Summerbreeze 1.
Went in for an alignment! They did a really good job, they found I needed a new right tire rod end. Very nice people! Will be going back. I had a rough day so I was a bit salty over it but that's mainly because I have had an awful last few days and there was a lot on my mind, I'm sorry to the team if I came off negative! But again I recommend and will be coming back to get the service done thank you guys