-
December 2023 by Randy S.
I agree with all the other excessive terrible reviews. in my case - Bait and Switch. Action Powersports is not transparent and out to rip you off. I tried to buy a 2 year old new 50cc atv with list price of $1997 (on their website!). on the phone, the out the door price was $2450, and after stopping in, they wanted $2830. I ended up buying a 2024 model for less at somewhere else near by , the freight (markup) would have been about $700 at Action compared to the normal $300-$400 anywhere else. Go somewhere that they are transparent about the price details. Action Powersports tried to trick me into thinking that included tax, title, and license.....only 5% tax is required in WI for a 4 wheeler. so where did the other surprise costs come from????? f-u, that's where.
-
September 2023 by Brian P.
Never going back. Brought my indian for an oil change and new tires. Was assured they could do the work. After 2 weeks was told it had to be shipped to their sister Indian Dealer ... OK. After 4 weeks finally got it back.The next day took it out for a spin AND THE ENTIRE REAR BRAKE ASSEMBLY FELL OFF AND AND WAS HANGING ON THE SIDE OF THE REAR TIRE. They picked it up.After 2 weeks was told they had to order the parts from their Indian dealer. Another week goes by and when I called found out ... and I quote "all the parts they hoped would come didnt". So when they ordered the parts THEY DIDNT CHECK TO SEE IF IT INCLUDED EVERYTHING THEY NEEDED.After another month I finally got the bike back. Over the next 6 weeks I had to keep putting air into the rear tire. I took it to an Indian dealer who HAD TO REMOUNT THE REAR TIRE BECAUSE Action must have thought it was too much trouble to clean up the rim when they put the tire on. If the brake had gone under the tire IT COULD HAVE WIPED ME AND BIKE OUT.Never got a call apologizing and I had to call Action to keep the "repairs" moving along. NEVER AGAIN
-
August 2023 by Naim K.
Buyer be extra cautious as this dealer uses deceptive sales practices. I purchased a new DCT Goldwing after reaching an agreement on what they would give me for my trade. In the paperwork they decreased the value of my trade by $1000. After reviewing the paperwork and noticing the error I brought it up to the original sales person (this person was not at fault) and was told they would refund me the difference. After multiple phone calls and 3-4 weeks the refund was issued. I also let myself be decieved into purchasing a Platinum care maintenance agreement after being told that it covered all basic maintenance such as oil changes etc for the 48 months of the agreement. I was also told this agreement included free pick up and drop off of the motorcycle whenever work was needed to be performed. This plan only covers up to 40% of costs and still may be worth it to certain buyers, but be aware that getting your vehicle serviced at this dealer is difficult. I was initially told I would need to leave the motorcycle for 10 days (week and a half) for a simple initial oil change. After complaining to the right people attempts were made to get this done with in a day, but would have required missing work for a full day to have it done. I take partial responsibility for being foolish enough to trust what I was told and not fully reading the entire service agreement. Hence the two stars and not one. They appear to care very little for their customers. This is a very different experience from what I had with my local Indian dealer as well as HD dealers I have dealt with in the past.
-
August 2023 by Sandra Given
We just bought our Tritons boat from Steven @Action Boat House. Excellent customer service! Very patient with us, listened to our needs and fitted us with the perfect boat. Extremely happy with our purchase! Thank you Steven!!
-
August 2023 by Tyler Owenby
Rich made our boat buying experience very easy. Would highly recommend Action Boat House if you are in the market for a boat. They answered all my questions and put our family in an incredible boat. Go check them out!
-
July 2023 by Kevin Kubacki
Our salesperson, Steve, was a pleasure to deal with. Rick and Hunter were available to answer any questions that I had.prices were fair and reasonable. All in all, a good experience. I look forward to having them service my boat.
-
June 2023 by Allen Krueger Jr
Quick and easy to get business done for what we wanted and needed. A few little things came up but they adjusted and we are pleased overall.
-
May 2023 by Patrick P.
I have purchased 3 machines over the last 6 years. They have a great selection. That is where the good ends. Customer service is a minus 20. There are too many stories to be told. The last time I had my machine in for service I could not get ahold of anyone. The main number rarely answered. When they did and I asked to be transferred to service. They would not and said they would take a message. When I called my service manager direct she would not answer and did not have her voicemail set up. She did answer an email and told me my machine would be ready on the agreed upon day. After driving 30 minutes one way at the end of the day it was not ready. I tried to call before I left. when I picked the machine up the next day and brought it home my cover was ripped where it had been rubbed against something red. I sent her an email asking for the manager to call and guess what? No call. This place is horrible.... I can't believe anyone would give them more than a 1. I have more stories. I am now done with these clowns!
-
May 2023 by Scott H.
I wish I could give 0 stars. Do NOT use the boat house!!! The customer service and apparently the lack of knowledge is astounding. I have a pontoon boat that I took in to put on a brand new motor. Long story short it turned into multiple lake trips where the boat wouldn't start and having to get towed in from the middle of the lake. "Come pick up your boat its fixed" they said after that. Get to the shop and it worked on first start up then we tried it again then and there, didn't work again. They tried again. Got it to the house. Started first time then died again. They came and got it and then fixed again. Pretty sure they had it 5 different times for a brand new motor! The worst part about it though was the lack of any kind of apology or "how do we make this right" until the very end when I said I would be telling people about my bad experience. Again, do not use this place! There are other options that are extremely better!As you can see in Steve's response it makes it sound like its my fault for the problems by asking a boat house to install a battery switch...Isn't this what they do on a daily basis? Also, after I expressed that I would be sharing my experience they did offer a free oil change. They did not offer free storage but in the public response it makes it sound better I guess. Funny how they want all of their customers to be completely satisfied only after they aren't and make it public but during the process there seemed to be no concern.
-
May 2023 by William P.
Great selection of bikes. Salesman are helpful and courteous and the environment is very nice.
-
May 2023 by Phil Barron
I upgraded my fishing boat with a new Mercury 15 HP, gas tank and battery. While my purchase was relatively small compared to others, I was given the same high level of attention by Steve, Rich, Hunter and other employees. Very pleased with the knowledge, experience and time the entire Boathouse team devoted to me.
-
April 2023 by Sky K.
Please be careful with ALL the hidden added fees that this dealership tacks on, for it nearly equals 1/2 the $$ total cost of the machine. I also noticed that the battery trim cover tabs were broken after I got the vehicle home. $1,000 for set-up and the bike has already been damaged. Go shop xsomewhere else, not here.
-
April 2023 by Krischan T.
Took my UTV in for a check engine light and got a call asking if I wanted the oil changed and it would be 80$, I said yes. The next day I get a call saying the oil change is not easy and will now be 240$. I thought this was a outrageous price and hesitantly agreed as the check engine light that I initially had cleared itself and was no longer a problem they said so I want ahead with the oil change. Next day I go to pick it up and was told my total is 500$ now because they had to diagnose the check engine light which was not priced out for me prior and ended up being a 80$ charge which meant the oil change was now 420$. They then told me the best they could do was 419$. Very nice people, very clean shop and love the place but the business end seems shady and feel as tho things were not very clear.
-
November 2022 by Dom Z.
These guys are great. I have bought 6 sleds since last February from James the manger and Kevin in sales and i suggest anyone to see them. I travel from Chicago to Waukesha to purchase, equip, and service these sleds. My recalls have been handled and I pass one of the largest dealers in Illinois to see these guys because the guys at Nielsens didn't have time for me when I went in to purchase my 4 at once. Great group, Shannon, Jim in service, Justin in service and like I said ask for James the manger and Kevin. Good people
-
November 2022 by scott d
I had a great experience working with Hunter. They had everything I wanted in stock, one of the few dealers that actually did. Everyone I worked with from sales, to management and finance were all excellent to deal with. I’d definitely come back for another purchase in the future.
