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October 2024 by hai
my prescription was delayed for weeks. they kept telling me they were waiting for a new shipment to come in. they then just silently cancelled my order and never even informed me. i guess that shipment was a lie then!
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October 2024 by Joe Leo
Good selection
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October 2024 by Lindsay Braxler
Tried to get paxlovid. On hold for over an hour until I yelled 'real person' at the automated answering, who then transferred me to the pharmacy to be on hold again. Since I have COVID I have someone else picking up the meds which have a $400 CO pay. But whatever can't take payment over the phone and they can see I have a credit card on my account to run, but it isn't 'connected to their register'. TERRIBLE CUSTOMER SERVICE.
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October 2024 by Michael Williams
If I could give this location zero stars I would. Pharmacy wait times are outrageous, expect to wait 45-60 minutes to pick up a prescription that's already been filled. On most recent visit there were 11 people standing in line inside and 9-10 cars waiting in the drive thru outside. No sense of urgency and could care less about wasting your time.
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October 2024 by Isis Leonard
The pharmacy is really going downhill. They used to call or email to communicate about prescriptions, but now they often don't have your prescription when they said they would, and you don't find out until you go to pick it up. Just took me three tries to get my medicine from them, and everyone else picking up while I was there was having similar issues.
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September 2024 by Sarah Schlough
I keep trying to give this place second chances, because I totally understand they are understaffed and overworked. However they are constantly rude, don’t follow through with phone calls, and lack empathy in even the most basic transactions.
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September 2024 by maria solis
I work for a place where I have to call Walgreens daily. This pharmacy specifically is the hardest one to get a hold of anyone! You are on hold for half hour at a time, if you’re lucky. You get off hold and without a pharmacy tech even saying anything they put you back on hold. This is unacceptable as a business that is supposed to care for patients.
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September 2024 by Ron Miller
Worst service of all the Walgreens stores.
The pharmacy is terrible.
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September 2024 by Phil Mendel
Absolute disregard for customer well being, zero effort given to assuring any form of auto refill. Painfully slow inept service in general with no sign of improvement & a dismissive attitude towards customer concerns - avoid using at all costs
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July 2024 by Christina Sage
If I could leave less than 1 star I would. Called around 10am to fill a medication and explicitly said to not run it through insurance that was no longer active. Called around 330pm to make sure that it was ready to then be told there was an insurance problem, and had to wait another couple of hrs for medication that I need to be able to sleep. Pharmacy staff was very pleasant and sociable, however retail was not. When my girlfriend was asked if she had rewards, she looked to me knowing I did, and I chimed in that I had rewards. I was then shot an incredibly dirty look from the cashier. After checking out, we promptly left. Would not recommend, Walgreens is not what it used to be if at all.
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July 2024 by Sherah LaMalfa
Do Not Use the pharmacy here! Sadly, with my script being short stock everywhere and so expensive, I had to go to all the way to Verona to get my script today. When I get there, I’m rudel greeted by a pharmacist named Samantha that claims that they don’t take the GoodRx coupon or honor it even though I’ve been using it for well over a year the other Walgreens by my house, and she continued to charge me full price. She was completely rude and snippy and as I left, I thanked her for price gouging people for meds that they need. The other reviews are completely accurate about how bad their pharmacy truly is.
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May 2024 by DJ Scotty
Customer service was absolutely terrible. Was in there around 9pm on Sunday night and the old lady was so incredibly rude. If you’re miserable in life, don’t take it to work. Will not be returning and highly recommend others not to either.
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April 2024 by Angela DiSalvo
They have wine!
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February 2024 by Pa chee Thao
Verona wi location terrible customer service .. mean disrespect customer .. I went there to do price match online and the cashier give me a ugly attitude " we not doing pricr match"
Me: when did your policy change???
Her: oh since 12 years I don't think our policy change? What the price??
Me" 4.79$
Her: give me a ulgy face .. what a old lady .
Another employee come by and as like: I would make she place order online with a ugly attitude voice.
Me: I don't want this anymore I will order online .. left the shampoo there...
Such a ulgy attitude
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January 2024 by Geri Walker
Got vaccine shot in October, called cause wasn't in WI vaccine registry, I called again and again, said they'd get right on it,still isn't in their system 2 months later
