O'Reilly Auto Parts is known for its friendly and helpful staff. Customers appreciate the fast service, especially for quick repairs like battery replacements and headlight installations. Staff members go above and beyond, assisting with tasks such as installing parts and finding hard-to-locate items like washer reservoirs. They are diligent and dedicated, often helping customers even outside of the store, such as installing a battery at a customer's home. Customers also value the quick response in urgent situations, like checking engine codes and replacing parts promptly. Overall, the team provides attentive service, making sure customers leave satisfied and back on the road quickly.