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May 2024 by Kara Crubel
I rented a tiller. I didn't ask the right questions and got a bigger tiller than I thought. This was my mistake but shout out to your customer service, especially Denny and Adam (I think that was your name) on Sunday morning of Mother's Day. Thank you so much for being so kind!!!!!! I learned from my mistake and will be much better prepared next time. Thank you again!!!!
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April 2024 by Don Bohn
Steve at the Do it center is the one I contact when I need something.He is very good at his job and he should get a raise in my opinion.
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November 2023 by Geryl
I had nothing but issues with them in Tomah from steel roof issues with sizes, not fitting together because they bent the connector side funky! Had some special order siding came in busted they wouldn't replace it after waiting months for it and it didn't all come in! Then told me it was all payed for and when the rest gets in just stop in and get it which I did and now they are billing for it! I'll never do business with them again! I'll take my construction business to menards or home depot from now on!
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October 2023 by Brandon Kwallek
Have almost everything I need when I'm shopping
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June 2023 by Michael B
Ordered metal roofing.....wait 1 week. Then they called and it's an additional 5 days to have it delivered 3 minutes down the road after paying their delivery fees. Spoke with Steve at the Tomah store......let's just say his customer service skills were just as good as the delivery speed.....rude and disrespectful.! Not sure why I choose to support this local business when the bigger home stores are cheaper and deliver faster even though they are 42 miles away.
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May 2023 by Thomas Schmidt
Usually, they have the plumbing and electrical parts I need
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October 2022 by The10jon
My family and me shop here all the time . They don't put prices on any of the flooring. There are alot of unfilled shelves and displays in the shower area for example the shower doors are non-existent except for the one display that holds 5 of them but only has 2 in it. It's been like this for a long time now. It just makes more sense to drive out to lacrosse for flooring bc we can see the prices with out waiting for an employee or having to sit down with some designer when we just want to get in and get out. Would not recommend this store, sorry.
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September 2022 by Captain Art Wilson
First time there. Was looking for hard to find screws and found them. Bingo!
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September 2022 by Jennelle Gray
Very unhelpful to women. My husband returned the same item as I did on a different day and got way better service and much more direct information. I was treated like I was incompetent and there was a lot of heavy sighing with the service I received instead of a pleasant smile and helpful comments like my husband had received. We will be driving to LA crosse or Sparta for hardware instead.-we both returned a bag of concrete. My husband returned his about a week ago but honestly I couldn't tell you the date or the time. I returned mine 9/12/2022 at 2:04 pm according to the receipt. I think we dealt with different people at both the front counter and the back counter. He was told at the front counter that he needs to return it in the back and then it was smooth sailing from there. I did not have a receipt and neither did he. I walked in from pouring rain with a 60 lb concrete bag and my toddler in my other arms so I was struggling with I walked in. Immediately when I walked in the front clerk asked me, while my toddler was screaming, if I had gotten the concrete from outside. I had answered her honestly that I did not know where it came from because when we picked it up we checked it out from the back counter and then they just had it ready for us. I went to the back counter because that's where my husband had returned his. I was told at the back counter, "I wish you would have brought it through the back because then you could have just unloaded it without getting it wet from the rain". Then the back counter worker brushed me off and told me that I could go ahead and bring it up front to get it returned. I continue shopping and everybody else was helpful and then I went up front where they told me that I should have returned it in the back because they can't ring it up in the front. She then proceeds to tell me that she wishes I would have done it differently because she can't lift it out of the cart. I proceeded to tell her that I would lift it and get it out of the way and set it somewhere else if that would be more helpful. The front desk worker continuously ignored what I was saying or just saying it's fine it's fine mumbled under her breath. When I left I said thank you to the front desk worker because I understand that if it wasn't her place to return that I was appreciative of her assistance and she continued to ignore me. I left pretty disappointed in the service and I was honestly ready to leave my return and my purchase there and walk out.
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July 2022 by Cindy Glenister
Good selection of material and helpful staff!
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May 2022 by Ronda Berndt
So happy they had my hot water heater in stock!!!
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March 2022 by Daniel Swanson
The Do It Best network of independent owners is well represented with this clean, well laid out store that offers a complete source of all your construction needs. The rental center offers ground moving equipment at the big end. The decorating center has eye catching displays that are well lit. The staff was friendly, helpful and courteous. Although I did not go into the lumber yard, it appeared to be well stocked. There is also what I hope is a spring area for plants. Today I stopped in for a roll of coil stock to wrap around the bird feeder post, and some hooks to hang plants from. There was a good selection of both.
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January 2022 by Juliane Quella
Watch the prices, when checking out, you will get over charged, I bought something that was 2.88 and was charged 7.98 . I could see a few cents but not almost 4.00 more.i had to goback into the store and tell them of course they had to get a manager and Holy cow, he was so rude I almost walked out. No excuse at all for him to be as rude as he was.
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January 2022 by Leo Leon
Hi ! I did a flat bad delivery here , personal is professional and fast . If you coming late at night there is parking to wait until morning to be unloaded . Recommended !
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December 2021 by Irves Pruess
Staff is always helpful and usually have what you need but not this time, O'Reilly won this round
