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“Bank Five Nine-Glendale is a wonderful place to bank. The staff is friendly and helpful. Customer service is excellent. The lobby area is always clean. I truly feel like a valued customer.”
“I am surprised to hear these reviews. I have had only good experiences at this branch. When I have called ahead of time and scheduled an appointment for anything such as opening a CD, they had the paperwork all filled out and it tooks seconds to sign. When I came in without an appointment, they offered to send me paperwork to sign at home. The tellers have always been efficient both inside and at the drive through.”
“I ordered replacement checks and the checks never made it to by house. I tried to work with both customer service and this bank branch to get replacement checks expediated to my house. I would think that since I am a customer of the bank that they would be willing, in this day of potential fraudulent activity, that they would want to help me get my checks. They were very unwilling to budge and wanted to charge me for the expediated request. I did nothing wrong and this "Friendly" bank was not willing to make an accommodation to keep my business tells me a lot about the company.I am upgrading my response to 4 stars as the Branch called me the next day and made me whole. I give them credit for taking the next step and helping me out. The replacement checks have been received and I am all good.”
“As always, whether in the drive through or inside, my experience at Bank Five Nine in Germantown is a wonderful experience. Everyone is so helpful and friendly. I always leave feeling well cared for and appreciated.”
“My elderly mom banks at the Grafton location and I have assisted her on multiple trips to take care of her banking needs. Every employee I have come into contact with has been nothing but helpful and kind. On our last visit it was for a problem she was having enrolling in Zelle after the system change. The tellers very willingly and cheerfully tried to solve her problem and when they were unsuccessful they passed us along to Keri, one of the personal bankers. She also had difficulty solving the issue, BUT... she persisted and contacted the tech people who guided her and did their magic and she was able to get my mom's account back in working order again. Keri was super sweet the entire time and we were there a long time. We never felt that we were a thorn in her side. It is refreshing to come across true customer service these days where it rarely exists anymore. My mom even received a personal, handwritten thank you note from Keri!! Wow, who does that these days!?! Thank you, Keri and Bank Five Nine for keeping the personal connection in your business.”
“I believe one of the managers assisted me. He was most helpful and made sure I had what I needed for my trip. He also added a note to my account of my travel dates. The branch was clean and no waiting on assistance.”
“I have banked here for 20 years. It has always been a pleasant and professional experience. I have applied for and received multiple loans over the years and it has always been an easy and wonderful process. Gracie has been a wonderful teller and has become such great friend to me and my family. We absolutely love her. The mobile app makes banking very convenient as it is easy to navigate and has never malfunctioned on me. Truly banking at my fingertips. I wouldn't even consider banking anywhere else.”
“My wife and I choose to bank at Town Bank in Menomonee Falls because of their superior customer service. We're treated warmly, as humans (not just another number), and never feel rushed. I wish every bank treated their customers this way and I highly recommend their services to you and yours!”
“Had an issue with my banking app and went in and spoke with Erica. She is so welcoming, knowledgeable, patient and helpful. Then, I needed her help the next day and she personally reached out to help me again. Her kindness was so nice and I recommend her anytime! Thank you Erica for your greatness! I sincerely appreciate you and your service.”
“Wow it's been a long while since I've been to a bank. This was a swift and easy experience as far as bank visits go. I had to deposit a check and my phone app for some reason kept giving me an error, so I decided to go in and do it the old fashioned way. It's all street parking here, but there always seems to be plenty of it in this area. My son and I parked up and were in and out within five minutes. We were called up to the desk by an employee who was certainly mundane about being there, but he got the job done. I like how easily they can look you up now - just inserting your BMO debit card into the reader at the desk. This location could probably use a facelift, as it still has all the old-school bank furniture and decor. But apart from that, it's just your straight forward BMO. I wouldn't hesitate to return for future bank needs.”
“The bank is very clean the tellers are very nice and friendly helpful and always have a smile on their face ? the one in Shorewood I went to other ones in a very friendly too ?”
“One of my favorite branches. Also my favorite bank. Alot of banks do you dirty . Waukesha State takes care of my needs an always willing to help me figure out what went wrong normaly its me.Thank you too Both of the Mellisa ladys in wire service as well yall rock”
“I wanted to give a shout out to "Jill" in the drive-up in Mequon. I zipped in literally at closing time (I mistakenly thought the drive up was open until 6) and when I realized the time, I asked if I should come back the following day. Jill was extremely polite, said she could certainly take care of me, and did so happily. I never felt as if I inconvenienced her, although I am sure I did. I didn’t even have a pen and she sent one right out. Great customer service Jill. Trying to reach someone via telephone to share my positive comments on the other hand proved to be a challenge!”
“I highly recommend Landmark to friends and relatives, so I was surprised when checking interest rates of competitors that there was some bad reviews on google. They are always friendly and today the manager helped us and was excellent.”
“It's been a struggle since FCNB took over for GUARANTY BANK.... Your problem with the computer software, and online banking, is simply "Shameful". I began to wonder, even to question, the competence of the Banks Administration.... The one bright star that I've seen is Greg Mullan at the South 27th Str Branch...His professionalism, and compassionate sence of customer service is rare in todays world.... I would open an account at any bank that this "Winner" is associated with !”
“We recently acquired a mortgage through Summit Credit Union in Cedarburg, WI. Our mortgage loan officer, Linda, was excellent! She went above and beyond to help us with our mortgage and sharing helpful information about our new hometown. Linda answered all our questions and concerns in a timely manner. She has a wonderful way with people and we were so glad that we got to work with her! We were very pleased with the entire process from start to finish!”
“Cannot recommend Steve Oertel strongly enough. We started off with an auto refinance and then unexpectedly had to consider a home equity loan. He always responds to my emails in a timely manner genuinely educating me on any questions I have without making me feel less than. Because of him, I feel less financial stress in these strange economic times. I have recommended several of my own clients to him and Focus Credit union for financial guidance.”
“Gus and Donna here at the bank worked with my Five Nine home loan team to get me a free checking account before I had even moved to the area. I was very impressed and satisfied I got excellent personal service tailored to my individual banking needs. Happy to be a new account holder here!”
“The people working here are so kind, considerate, professional and it truly is a delight to go in there. Each and every time I go I have a wonderful experience. Just went today around 2:00, exemplary service. Great job!!!”
“Being an older guy I often lament the lack of service in this new age. Yesterday I was pleasantly surprised with the level of service Wendy Herrera displayed in helping me with an estate matter. I am not a customer, I wasn't buying anything, really purely a servicing transaction. Yet she and BMO Germantown showed me a level of service that I don't even get at my BMW dealership! Thank you Wendy!”
“First of all, the staff at this branch are all national treasures and should be protected at all costs. I love them all so much. Every time I come in, it’s always a pleasure and I leave smiling. They’re thoughtful, kind, and overall amazing people.”
“Afrikka is just amazing- friendly, personable, prompt- just really a breath of fresh air- Thank you Afrikka for going out of your way to be so helpful!!!! She gets an 100/10”
“My mother passed away in May 2023. She lived in Hawthorne, California and I lived in Milwaukee, Wisconsin. I was her trustee; thereby, timely fiduciary actions were warranted. PNC demonstrated empathy, professionalism and with-it-ness during the process of handing her accounts expeditiously.”
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“Always greeted when I come in, offered a cup of coffee and service with a smile and asked if there was anything else they could do for me. Other banks could take a lesson from 59 on how to treat customers”